LITERAL BED BUG IN OUR BED. I will be emailing best western directly. Tried calling the front desk when this occurred and no answer, around 4 in the morning. Staff was ok. Room wouldn’t cool, stayed humid and stuffy. Definitely won’t stay again this was traumatizing!
Didn’t pay attention that this was an older hotel with outside entrances . Somewhat disturbing but encountered no problems. Staff very nice and grounds well maintained .
Staff was having problem with computers, was wondering if we could get in a room. Solved that problem, got a second story room, which often goes with 3rd party vendors. Would have preferred first floor as we are getting along in years.