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"Receptionists on check in very helpful and polite. All staff we encountered, housekeepers,bar, restaurant)were excellent."

"Great place to stay. Great brekkie, great location and great bars "

"The reception staff were so welcoming, especially Jen who welcomed us like old friends. So chatty and lovely and a such a great start to our trip. Hotel and room was clean and looked great and just what we needed. Rooms were nice and warm during this cold weather however the hallways were a bit chilly! Would absolutely recommend and will return. "

"Great location, super friendly staff, comfy and cosy room. "

"Everything about our stay was lovely."

"Great food, lovely stay will be back again"

"All good."

"Great location and staff very friendly. Comfortable beds. We had amazing view of the tower. Bathroom a bit outdated. "

"Yes"

"Beautiful hotel, very good customer service. Only downside was the breakfast. We were charged £17 per person for a pretty lacklustre offering. My husband requested pancakes which were on the menu for an additional £2.50, so we were expecting a spectacular stack as a result; what he got was a couple of shop bought small pancakes to go with a very dry sausage and one rasher of bacon. Given that everything else was top-notch in the hotel, we feel they should perhaps review their breakfast and...

"Clean"

"Lovely room , staff so friendly and welcoming . "

"Room clean and bed comfortable. Walk in shower excellent. Coffee very nice. Croissants a bit stodgy but that is me being picky."

"Large spacious room. Very helpful staff"

"I got in my room earlier than check in time which was really helpful, it was clean & tidy, plus all staff were friendly!"

"Room was nice staff where good"

"Great location, tidy rooms, enjoyable stay"

"."

"Fantastic in all aspects."

"A lovely hotel set in beautiful surroundings, offering cosy, comfortable rooms that make for a relaxing stay. There are several pubs nearby, and it’s easy to reach York city centre by bus, or by a scenic 40-minute walk. A great balance of peace and convenience — I’ll definitely be returning."