Arrived at 9:30 to be told the air was out and there were no rooms in the hotel. No message or notification of this in advance. Would not have driven all the way to mystic if I had known.
Do not book. This property is no longer in business. We were fortunate enough to get a room next door at the Residence Inn Marriott. They were very acomodating and gave us a studio for the same price we were supposed to pay at the Whitewall. Not sure why this is still advertised as an available place to stay on Expedia.
Michelle
เข้าพัก 1 คืน, กรกฎาคม 2022
10/10 ดีเลิศ
Edith
24 ก.ค. 2022
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Ac was down so they put me in lovely adjacent property.
I arrived and the heat was broken. Moved me twice and no heat in the whole building. Was told I would be refunded the hotel stay amount back to my credit card. This didn't happen. I called spoke to staff and was told I would be contacted. What a bad way to do business. I have a video of the temperature also.
Hello...my husband and I spend few nights over the Whitehall mansion...it was very charming with fireplaces in the room and in living room of mansion also with the history and classic architecture. It was very private as we were the only ones staying in the house with 4 rooms. My only concern was regarding the safeness of the place as the house was retired from the hotel desk or any type of help personnel and didn’t have any type of security in the outside doors only the doors going directly into our room had a small lock..in addition there was no WiFi working and because the old construction heating system is a little weak....however was very well placed with the olde mystic village near by and was a total deal with the rate.
While our room was in character with a 1700s home and actually decorated quite nicely, the floors, blinds and drapes were covered in dust; the heat was not functioning properly and our room did not get over 60 degrees. We were provided with a log for the fireplace which worked out but did nothing for warmth; the glass doors of the fireplace were black with soot. The one positive aspect was the jacuzzi tub which was great..needed that to warm up!!
It was amazing to stay in such an old mansion with history. I did think our room would be one of the prettier rooms from the picture. I called two times in the weeks before I came there to get a nice room.we were on our first year anniversary of our marriage. The only real complaint I can have though is that the curtains were caked in their draped folds with dust. The wooden blinds were loaded with dust and the floor was Dusty. Under the bed I noticed a crushed out cigarette butt in the middle of the floor. Whether it got stuck to someone's foot and was put there I have no idea. Overall, the staff at the desk and the other hotel was very kind and helpful. The takeaway breakfast was great.