The property was actually fine. We obviously didn't like our room for several reasons. One being how small it was and that it wasn't in compliance with ADA and there was no disability accessible access to anything.
We know what we said we needed to Expedia and they told us what we could expect, they lied. Experida lied, not Caravelle Resort. Had I booked through them, transparency would have been top priority and that matters.
Experida just wanted their cut. Once the actual resort knew of our issues and frustration and learned my husband had his leg amputated 3 years ago and is in a wheelchair. We truly could even enjoy our first 2 days because of the distance to everything the hospital offered, and too far from even seeing the ocean. It was heartbreaking seeing my husband suffer and not enjoy himself. We hadn't had a vacation, ln over 5 years.
What points me. 💯 As previously stated, we are not directly mad at the actual party, just the 3rd party, Expedia we used, and we believe we should be reimbursed those first 2 days at minimum! Thank you -Nicole
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