We’ve had the pleasure of staying in many wonderful hotels around the world, but this experience was truly something special.
From the moment we arrived, we felt genuinely cared for and incredibly well looked after. The staff made us feel more like welcomed guests than hotel visitors, and their kindness, warmth, and attention to detail made the entire stay unforgettable. We were honestly spoiled in the best possible way, and the experience went far beyond anything we had expected.
A very special thank you to Joi from the Karibu team and Jordan from the lobby. Both were absolutely wonderful and added such a personal touch to our stay. Their genuine hospitality and care made a lasting impression on us.
This was more than just a great hotel stay — it was a memorable experience that we will look back on very fondly. We would return without hesitation.
The hotel seems to function heavily as a busy business hub with constant corporate events. It was overly crowded and noisy. Parking was a nightmare, and the night valet staff felt rude and dismissive. The hotel desperately needs separate entrances or proactive guest communication (like WhatsApp updates) regarding high-traffic periods.
The staff were polite, but their priorities felt misplaced. They over-apologized and sent complimentary snacks for a minor door lock issue we had already forgotten about, yet missed making my wife’s birthday feel truly special (such as offering a complimentary breakfast when asked).
Roadworks around the property made access frustrating. But the Butler service was excellent and responsive! The complimentary 2-piece pressing service for my wife’s abayas was a fantastic touch that the other hotels we stayed at could learn from. The pool and beach were a great size (though Oman in general misses an opportunity for fun water slide facilities). The Gym facility was better than expected and the Guerlain Spa had immaculate service! Having first experienced Guerlain Spa in Qatar, the Oman location did not fail to impress - an absolute highlight.
Ultimately, the corporate hustle and bustle significantly overshadowed our vacation atmosphere.
The overall experience was amazing. The staff were very accommodating and helpful. The room and amenities were great. The restaurant choices are phenomenal. Definitely recommended for both business and leisure.
Très bon accueil, des chambres magnifiques et un endroit très reposant. Un large choix d’activités et de restaurants qui donne envie de venir de nouveau. Merci à vous pour ce séjour
The staff at Zorba restaurant led by Michael are outstanding. The staff at the front desk require further training. There is no clear management structure. The rooms, furniture and design are excellent. The location is perfect close to the airport and indirect communication with a beautiful beach.
No excelente hotel, estancia agradable y desayuno delicioso! Recomiendo hacer la reserva con alimentos si no el costo se eleva demasiado y los precios son demasiado altos.
Struttura fantastica e nuova di zecca, personale estremamente cortese e professionale, servizi su misura per il cliente e commovente attenzione al dettaglio