Dear Allison,It was an absolute pleasure having you stay with us at Shangri-La Al Husn and I am glad that you had fantastic stay.We are looking forward to welcoming you back,Warm regards,Nick

Dear Paul,It was an absolute pleasure having you stay with us and I am glad that you enjoyed your stay.We look forward to welcoming you back in the near future,Warm regards,Nick

Dear Robert,It was an absolute pleasure having you stay with us and I am glad that you enjoyed your stay.We look forward to welcoming you back in the near future,Warm regards,Nick

Dear Kevin,It was an absolute pleasure having you stay with us and I am glad that you enjoyed your stay.We look forward to welcoming you back in the near future,Warm regards,Nick Flynn, Hotel Manager

Dear Andrew,It was an absolute pleasure having you stay with us and I am very happy that you have enjoyed Al Husn.We look forward to welcoming you back soonWarm Regards,NickHotel Manager

Dear Nassir,It was an absolute pleasure having you stay with us and I am glad that you enjoyed your stay.We look forward to welcoming you back in the near future,Warm regards,Nick Flynn, Hotel Manager

Dear Tony,It was an absolute pleasure having you stay with us and I am glad that you enjoyed your stay.We look forward to welcoming you back in the near future,Warm regards,Nick Flynn, Hotel Manager

We appreciate your support and rating, we hope to welcoming you back!

Thank you for taking the time to share your constructive feedback following your recent stay at Shangri-La Al Husn, Muscat We value your review, rest assured we will work towards delivering the best of service that one comes to expect from a Shangri-La.

Quelle critique fantastique de notre complexe, merci et nous espérons vous accueillir à nouveau!

Dear Kamal,It was an absolute pleasure having you stay with us and I am glad that you enjoyed your stay.We look forward to welcoming you back in the near future,Warm regards,Nick

Dear Guest, Thank you for the good review you gave our hotel. We are pleased that you enjoyed your stay with us and hope to see you again soon! Sincerely yours, Sandro Mazza General Manager

Dear Hamad, Thank you for the good review you gave our hotel. We are pleased that you enjoyed your stay with us and hope to see you again soon! Sincerely yours, Sandro Mazza General Manager

Dear Guest, Thank you for your great rating and your compliments about your recent stay. The team and I are looking forward to see you soon at Al Husn. Sincerely, Sandro Mazza General Manager

Dear Guest, Thank you for your great rating. The team and I are looking forward to see you soon at Al Husn. Sincerely, Sandro Mazza General Manager

Hi Guest, Thank you for your great rating and your compliments about your recent stay. The team and I are looking forward to see you soon at Al Husn. Sincerely, Sandro Mazza General Manager

Hi Guest, Thank you for your great rating and your compliments about your recent stay. The team and I are looking forward to see you soon at Al Husn. Sincerely, Sandro Mazza General Manager

Hi Guest, Thank you for your great rating. The team and I are looking forward to see you soon at Al Husn. Sincerely, Sandro Mazza General Manager

Hi Guest, Thank you for your great rating. The team and I are looking forward to see you soon at Al Husn. Sincerely, Sandro Mazza General Manager

Hi Guest, Thank you very much for your valuable feedback. In regards to the look and feel of our resort, we will be keeping your feedback in mind for our next planned refurbishment. If you have further suggestions you wish to share to us, please feel free to contact us directly. We are passionate in delivering the best resort experience to our guests, and look forward on hearing back from you so we can work on improving our resort which so many guests have grown fond of. The team and I look forward seeing you again! Sincerely, Sandro Mazza General Manager

Hi Guest, Thank you for the great rating and your compliments about your recent stay. I am very delighted to hear that you enjoyed our 100-meter private beach and the tranquility of Al Husn. You have enjoyed our our little touches to delight and surprise our guests, our signature afternoon tea and pre-dinner drinks at the Courtyard, an all-time favorite. The entire team and I are looking forward to your return. Sincerely, Sandro Mazza General Manager

Hi Zyma, Thank you for the great rating and positive feedback about your stay. The entire team and I are looking forward to your return at Al Husn Sincerely, Sandro Mazza General Manager

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for your great rating. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out our Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for your great rating. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. On behalf of the entire team of Shangri-La Al Husn Resort & Spa, we would like to wish you a prosperous New Year for 2020. Sincerely, Sandro Mazza General Manager

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for your positive feedback on your recent stay. On behalf of the entire team of Shangri-La Al Husn Resort & Spa, we would like to wish you a prosperous New Year for 2020. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn Resort & Spa

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the booking.com online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for a great rating We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Best regards and wishing you and your family a Happy festive season. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for your positive feedback about the amazing location and resort amenities. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Best regards and wishing you and your family a Happy festive season. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the booking.com online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for your compliments about your perfect getaway. From the views; to the sunset beach; beautiful room view; the level of service provided by our colleague especially Joy and Maureen. The team tries very hard to ensure we recognize our valuable guests and make them feel special with an exceptional, personalized service and "a home-away-from-home experience" at our property. I am thrilled to hear that you had experience our special treats to delight and surprise our guests, our signature afternoon tea and pre-dinner drinks at the Courtyard with live entertainment. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Best regards and wishing you and your family a Happy festive season. Sincerely, Sandro Mazza General Manager

Hi Ebrahim, Thank you very much for your valuable feedback. We are deeply sorry to hear that not everything during your stay was to your fullest satisfaction and it was not the same as your previous stay. I would like to assure you that I have shared your comment with the appropriate hotel leaders and we will have a look into this matter. Wishing you and your loved ones a happy festive season and the team and I are looking forward to welcoming you soon. Sincerely, Sandro Mazza General Manager

Dear Anna, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for the great rating. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

Dear Arto, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for highlighting the positive aspects of your stay at the luxury Al Husn from service to facilities. The team tries very hard to ensure we make every guest feel special in our property. It will be my pleasure to extend your gratitude to the team. I am pleased to hear that you had experience our special treats to delight and surprise our guests, signature afternoon tea, cocktails at the courtyard, cool boxes offered at the beach and pool. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for rating our resort ‘5 out of 5’ in your most recent stay experience. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for rating our resort ‘5 out of 5’ in your most recent stay experience. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for rating our resort 5 in your recent stay experience. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for rating our resort '4 out of 5' in your most recent stay experience. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for rating our resort '5 out of 5' in your most recent stay experience. I appreciate your compliments about the excellent property; resort amenities and the level of service exhibited by our colleague. The team tries hard to ensure we make every guest feel special here in our resort. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for rating our resort '5 out of 5' in your most recent stay experience. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. I am so pleased to hear your compliments about your recent stay experience from the fabulous breakfast, excellent foods we offer in our restaurants, our beautiful room with overlooking view of the beach, level of service exhibited by our colleague, the pool area and sunset beach, our special treats to delight and surprise our guests, our signature afternoon tea and cocktails at the courtyard, the all-time favorite. I have shared your feedback with the hotel team,I am sure that they are extremely proud at their achievement of being able to exceed your expectations. Thank you for staying at the Shangri-La Al Husn Resort & Spa and we hope you choose to create more memories here whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for your positive comment about the resort room, tranquility of our resort, the Spa, excellent food we offer in our restaurant especially at the breakfast location and our iconic infinity pool. Our rates are comparable to similar hotels in our neighborhood, as we feel we provide some of the best value because of our prime location and personal service standards. We’re sorry that this was not your impression this time around. Thank you for staying at the Shangri-La Al Husn Resort & Spa and we hope you choose to create more memories here whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey and for rating our resort 5 for your recent stay experience. We are looking forward to welcome you soon at the palatial Al Husn Sincerely, Sandro Mazza General Manager

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for your feedback about the breathtaking view of the mountains and sea and the level of service exhibited by our colleague, as we strive to make sure that all our valued guests will receive a personalized service with a smile. Thank you for staying at the Shangri-La Al Husn Resort & Spa and we hope you choose to create more memories here whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. I am pleased with your compliments about the spacious room, beautiful location, stunning sunset view, amazing buffet breakfast which has à la carte options for hot food. I am delighted to hear that you had indulged in our signature afternoon tea and courtyard cocktails. I appreciate your constructive feedback regarding the room cleanliness, I have shared the same with our Director of Housekeeping to avoid reoccurrence of similar issues in the future. The entire team and I are looking forward to welcome you again. Sincerely, Sandro Mazza General Manager

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. I do appreciate you rated our resort 5 in your recent stay. Thank you for staying at the Shangri-La Al Husn Resort & Spa and we hope you choose to create more memories here whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. I do appreciate you rated our resort 5 in your recent stay. Thank you for staying at the Shangri-La Al Husn Resort & Spa and we hope you choose to create more memories here whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

Dear MG, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. I do appreciate your positive comments about our resort and the level of service exhibited by our colleague. It is always most gratifying when our guests recognize the efforts that our colleague put into guest service and please note your feedback has been shared with the hotel team. I am sure they have enjoyed receiving the feedback and are extremely proud at their achievement of being able to exceed your expectations. Thank you for staying at the Shangri-La Al Husn Resort & Spa and we hope you choose to create more memories here whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn