Dear Valued Guest, Thank you for choosing our hotel for your visit. We greatly appreciate for taking the time to rate us on Expedia. We are glad that we managed to make you feel welcome and provided you with memorable moments from your stay. This motivates all of us to continue working hard on ways to improve and try to make sure all guests feel the same way. Hope to welcome you back soon and have a chance to meet you in person. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Mr. Muhammad, Thank you for choosing to stay at the Grand Millennium Muscat and for taking the time to write your review. I can assure you that we work diligently to ensure any claim is fully investigated. To discuss your stay further, please do not hesitate to contact us directly. We look forward to having you stay with us again and have the chance to turn your experience around. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Mr. Fadi,Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a good experience during your stay at Grand Millennium Muscat.Your satisfaction is important to us, and we appreciate your acknowledgment. We value your feedback and hope to welcome you back for another positive experience in the future.Sincerely,Luca MeddaCluster General Manager - Sultanate of Oman

Dear Ms. May,Thank you for taking the time to share your feedback with us following your recent stay at Grand Millennium Muscat. It is disheartening to hear about the challenges you faced with the thermostat, coffee machine, and TV during your stay. Please rest assured that we take your comments seriously, and our team is actively working to address these issues to enhance the overall guest experience.Your feedback is invaluable, and we are grateful for the opportunity to improve. We understand the importance of a comfortable and seamless stay, and we regret that we fell short of your expectations on this occasion. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Luca MeddaCluster General Manager - Sultanate of Oman

Dear Mr. Hemant,Thank you for sharing your positive feedback following your recent stay at Grand Millennium Muscat. We are delighted to hear that you had a great experience, and we appreciate your kind words.Our team works diligently to provide exceptional service and create memorable moments for our guests. We value your patronage and hope to have the pleasure of welcoming you back for another great stay in the future.Sincerely,Luca MeddaCluster General Manager - Sultanate of Oman

DearValued Guest,Thank you for sharing your feedback following your recent stay at Grand Millennium Muscat. We are pleased to learn that your experience was positive. Your satisfaction is important to us, and we value your patronage. We hope to welcome you back for another pleasant stay in the future.Sincerely,Luca MeddaCluster General Manager - Sultanate of Oman

Dear Ms. Jenell,Thank you for sharing your feedback following your recent stay at Grand Millennium Muscat. We are pleased to learn that your experience was positive. Your satisfaction is important to us, and we value your patronage. We hope to welcome you back for another pleasant stay in the future.Sincerely,Luca MeddaCluster General Manager - Sultanate of Oman

Dear Mr. Punkaj, Thank you for choosing our hotel for your visit. We greatly appreciate for taking the time to rate us on Expedia. We are glad that we managed to make you feel welcome and provided you with memorable moments from your stay. This motivates all of us to continue working hard on ways to improve and try to make sure all guests feel the same way. Hope to welcome you back soon and have a chance to meet you in person. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Valued Guest, Thank you for choosing to stay at the Grand Millennium Muscat and for taking the time to write your review. I can assure you that we work diligently to ensure any claim is fully investigated. To discuss your stay further, please do not hesitate to contact us directly. We look forward to having you stay with us again and have the chance to turn your experience around. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Valued Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the bathtub sink in your room. Our goal is to provide our guests with a seamless and enjoyable stay, and we regret that we fell short of your expectations in this instance.Your comments about the bathtub sink have been noted, and our maintenance team will promptly address the issue to ensure it is fixed for future guests. We truly appreciate your understanding and patience during this time.Regarding the access to our lounge, we apologize for the oversight in not providing you with this information upon check-in. Your feedback is valuable to us, and we will make sure to improve our communication to ensure all guests are informed about the available facilities during their stay.We are committed to delivering the highest level of service to our valued guests, and we regret any lapses that may have occurred during your visit. Your feedback helps us identify areas for improvement, and we will take the necessary steps to enhance our guest experience.Once again, we apologize for any inconvenience caused, and we hope that you will give us another opportunity to welcome you back to Grand Millennium Muscat, where we can ensure a more enjoyable and seamless stay.Thank you for choosing to stay with us, and we look forward to serving you better in the future.Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Suja, Thank you for choosing our hotel for your visit. We greatly appreciate for taking the time to rate us on Expedia. We are glad that we managed to make you feel welcome and provided you with memorable moments from your stay. This motivates all of us to continue working hard on ways to improve and try to make sure all guests feel the same way. Hope to welcome you back soon and have a chance to meet you in person. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Almas, Thank you for choosing our hotel for your visit. We greatly appreciate for taking the time to rate us on Expedia. We are glad that we managed to make you feel welcome and provided you with memorable moments from your stay. This motivates all of us to continue working hard on ways to improve and try to make sure all guests feel the same way. Hope to welcome you back soon and have a chance to meet you in person. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Catherine,Thank you for choosing to stay at the Grand Millennium Muscat and for taking the time to write your review. Our location is indeed very convenient and good as you have mentioned, with direct access to the Muscat Grand Mall via the Sky Bridge, and also being close to most attractions and business hubs of Muscat.I am delighted that we have managed to deliver on our promise and that the facilities, specifically the room, meet your expectations.I can assure you that we work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please do not hesitate to contact us directly. We look forward to having you stay with us again and have the chance to turn your experience around. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Panitta, Thank you for choosing our hotel for your visit. We greatly appreciate for taking the time to rate us on Expedia. We are glad that we managed to make you feel welcome and provided you with memorable moments from your stay. This motivates all of us to continue working hard on ways to improve and try to make sure all guests feel the same way. Hope to welcome you back soon and have a chance to meet you in person. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Martin, Thank you for choosing our hotel for your visit. We greatly appreciate for taking the time to rate us on Expedia. We are glad that we managed to make you feel welcome and provided you with memorable moments from your stay. This motivates all of us to continue working hard on ways to improve and try to make sure all guests feel the same way. Hope to welcome you back soon and have a chance to meet you in person. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Yu, Thank you for choosing our hotel for your visit. We greatly appreciate for taking the time to rate us on Expedia. We are glad that we managed to make you feel welcome and provided you with memorable moments from your stay. This motivates all of us to continue working hard on ways to improve and try to make sure all guests feel the same way. Hope to welcome you back soon and have a chance to meet you in person. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Valued Guest, Thank you for choosing our hotel for your visit and your kind words! We are glad you were able to enjoy your stay with us and that our service and facilities delivered our promise. I hope you will visit Muscat again and that we have a chance to see you return. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Mr.Rafael, Thank you for choosing our hotel for your visit and your kind words! We are glad you were able to enjoy your stay with us and that our service and facilities delivered our promise. I hope you will visit Muscat again and that we have a chance to see you return. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Johann, Thank you for choosing to stay at the Grand Millennium Muscat and for taking the time to write your review. I can assure you that we work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please do not hesitate to contact us directly. We look forward to having you stay with us again and have the chance to turn your experience around. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Ayman, Thank you for choosing to stay at the Grand Millennium Muscat and for taking the time to write your review. I can assure you that we work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please do not hesitate to contact us directly. We look forward to having you stay with us again and have the chance to turn your experience around. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Birgitte ,Thank you for choosing the Grand Millennium Muscat as your hotel during your travels in Oman. We are glad that were able to provide you with memorable moments from your stay and our service and facilities delivered our promise. I hope to have the opportunity to welcome you back in the near future! Sincerely,Luca Medda Cluster General Manager - Sultanate of Oman

Dear Sakthiharan ,Thank you for choosing the Grand Millennium Muscat as your hotel during your travels in Oman. We are glad that were able to provide you with memorable moments from your stay and our service and facilities delivered our promise. Our hotel is 100% sharia compliant, the reason for which we do not offer alcoholic beverages. We understand that some guest prefer the availability of the same, in which case we can anytime recommend nearly located restaurants and venues offering it.I hope to have the opportunity to welcome you back in the near future! Sincerely,Luca Medda Cluster General Manager - Sultanate of Oman

Dear Mr. Rachwan, Thank you for choosing to stay at the Grand Millennium Muscat and for taking the time to write your review. I can assure you that we work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please do not hesitate to contact us directly. We look forward to having you stay with us again and have the chance to turn your experience around. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Mr.Husam , Thank you for staying at Grand Millennium Muscat ! We are glad you were able to enjoy your stay with us and that our service and facilities delivered our promise. I will certainly share your positive comments with our team members for further encouragement; it is always nice to see the outcome of our efforts. I hope to have the opportunity to welcome you back in the near future! Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Mr. Faris, Thank you for staying at Grand Millennium Muscat ! We are glad you were able to enjoy your stay with us and that our service and facilities delivered our promise.I will certainly share your positive comments with our team members for further encouragement; it is always nice to see the outcome of our efforts. I hope to have the opportunity to welcome you back in the near future! Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Mohamud , Thank you for choosing the Grand Millennium Muscat as your hotel during your travels in Oman. We are glad that our hotel facilities have met your expectations at this time and that you received the value that we aim to give. I hope you enjoyed your experience with us and that we have a chance to welcome you back in the near future at our hotel. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Joseph, Thank you for choosing to stay with us and for providing us with feedback from your stay. First and foremost, I am very sorry to hear that you were unhappy with your experience at the Grand Millennium Muscat. We do take all complaints very seriously, and I would like to personally assure you that we have procedures and standards in place to ensure the comfort and safety of all our dear and valued guests. Thank you for choosing to stay with us and for providing us with feedback from your stay. First and foremost, I am very sorry to hear that you were unhappy with your experience at the Grand Millennium Muscat. We do take all complaints very seriously, and I would like to personally assure you that we have procedures and standards in place to ensure the comfort and safety of all our dear and valued guests. Despite your experience, I do hope that you enjoyed your visit to beautiful Oman and it would be such a pleasure to personally welcome you back to our hotel or one of our other Millennium & Copthorne Hotels in the region if you would be willing to give us a chance to turn your experience around. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Dorran, Thank you for choosing the Grand Millennium Muscat as your hotel. Our location is indeed very convenient, with direct access to the Muscat Grand Mall via the Sky Bridge and close to the other Shopping complex, the Oman Avenues Mall, and the newly opened mall of Oman. Please be informed that guests have to pay the hotel room charges upon check-in and any item or service ordered/consumed during your stay can be charged to the room since the payment can be done upon check-out. Our front office team has to make a pre-authorization on your credit card upon arrival, which only blocks a certain amount on your card, the amount is then charged only with your presence & approval; I extend an apology if that information from our team members was missed. We have noted your other comment and appreciate it very much, we apologize for the inconvenience you have had. Feedback is very important to us, and I wanted to thank you again for taking the time to write about your stay. Despite the inconveniences that you encountered, I still hope you enjoyed your visit to Oman and that we have a chance to welcome you back in the near future and if we can do anything at all for you in order to help organize your next stay with us, please do let us know. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Rafael, Thank you for staying with us, it was a real pleasure to serve you at Grand Millennium Muscat. I appreciate the time you took to rate us on Expedia according to your experience and we appreciate your feedback very much! Thank you again and we look forward to welcoming you back soon. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Akram, Thank you for choosing to stay at the Grand Millennium Muscat and for taking the time to write your review. I can assure you that we work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please do not hesitate to contact us directly. We look forward to having you stay with us again and have the chance to turn your experience around. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear ASMA, Thank you for choosing our hotel for your visit. We greatly appreciate for taking the time to rate us on Expedia. We are glad that we managed to make you feel welcome and provided you with memorable moments from your stay. This motivates all of us to continue working hard on ways to improve and try to make sure all guests feel the same way. Hope to welcome you back soon and have a chance to meet you in person. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Olubunmi, Let me start by thanking you for choosing us for your visit to Oman and for allowing us the opportunity to help make your anniversary extra special; it was our pleasure! Our staff will be delighted to know that they were able to provide you with some memorable moments from your stay. Hope to see you return soon and be able to welcome you back in person. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Valued Guest, Thank you for choosing our hotel for your visit and your kind words! We are glad you were able to enjoy your stay with us and that our service and facilities delivered our promise. I hope you will visit Muscat again and that we have a chance to see you return. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Mr.Salman, Thank you for staying with us, it was a real pleasure to serve you at Grand Millennium Muscat. The entire team and I are truly delighted to know that you had a memorable, and enjoyable time. I am elated to hear that the service extended by them has met your expectations, they will be thrilled to see your comment. We look forward to welcoming you back to your new home away from home in the near future. Sincerely, Luca Medda Cluster General Manager Sultanate of Oman

, Dear MARIE-GILLES Let me start by thanking you for choosing to stay with us during your recent trip to Oman. I would like to convey my sincerest apologies for the inconveniences that you encountered through the different touch points in the hotel. Your feedback is extremely valuable to us as we strive to improve with each and every stay; together with the entire team, we have discussed your feedback in great detail to understand what had occurred and implement improvements for the same. Please do let me know when you’re planning on returning to Muscat, and my team and I will be more than happy to make your stay better than the last! Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Katia, Thank you for staying with us, it was a real pleasure to serve you at Grand Millennium Muscat. I appreciate the time you took to rate us on Expedia according to your experience and we appreciate your feedback very much! We look forward to welcoming you back to your new home away from home in the near future. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman

Dear Adel, First and foremost, I am very sorry to see that you were unhappy with your experience at the Grand Millennium Muscat. I appreciate the time you took to rate us on Google according to your experience and we appreciate your feedback very much! However in order to understand what had occurred, please do reach out to me at luca.medda@millenniumhotels.com to discuss this with you further. We regret not having the opportunity to speak with you while you were here to learn more about what you encountered but also hope you change your mind and give us another chance to make up for the shortcomings you felt during your last trip. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman