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"This trip had a few issues with the room. Otherwise friendly staff."

"Not the cleanest room but adequate for the price."

"Had a room with a hot tub, jets did not work and water was warm at best, tap water never really got “hot”. I was on the first floor and above my room sounded like romper room above me until about 11 pm… other than that it was ok. Price was right. Room was clean. Worked for an over night"

"Property appears rundown. Carpets are badly stained. Baseboards are missing in some areas. Elevator makes a grinding noise every time it stops before door opens. Our room had a musty odor. Doorway had chipped paint. We had no hand soap in the bathroom. When we asked the desk manager for some, he said it hadn’t come in yet! He did , however, give us a bottle of liquid Dove hand soap which appeared to have been partly used. The buffet breakfast was good and properly tended."

"As a guest services coordinator with Marriott I can assure you that Hart House is a treasure to anyone traveling the Empire State Trail. The bicycle themed rooms are super unique with even the finest details not missed to assure an immersive experience. All additional essential amenities are covered, so whatever you left at home is available here. A gem."

"The keyless lock at the front was a little touchy and it took multiple tries sometimes. It’s a 2-step code which can be an issue if your finger isn’t exactly on the right spot. Also no elevator with lots of steps to 2nd floor. Everything else was great."