Dear Mr. KumarThank you for sharing your experience with us. Our guests’ satisfaction is paramount for us and deeply regret the inconvenience caused to you during your recent stay with us. Further to your feedback, we have introduced strong corrective trainings to ensure that our guests’ stays are most comfortable. I can assure you that your experience was not reflective of our usual standards of service. I have reviewed the areas of concern as highlighted by you with my team and have initiated immediate rectification measures. We look forward to welcoming you back soon for a memorable experience.Warm Regards,Amreeta BanerjeeGeneral Manager

Dear KiritThank you for taking the time to tell us about your experience at the Ibis Mumbai Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Mumbai Airport, we strive to provide a superior service experience for every customer therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns you have pointed out and prevent future occurrence. We appreciate your sharing your concerns, conscious that our explanations will not erase the unsatisfying experience you have been through; we hope you will give us a chance to regain your confidence. Do write to us I will personally make sure that you experience our hospitality, which we are known for, during your next stay with us. Warm Regards,Amreeta BanerjeeGeneral Manager

Dear Mr. SinghThank you for sharing your experience with us. Our guests’ satisfaction is paramount for us and deeply regret the inconvenience caused to you during your recent stay with us. Further to your feedback, we have introduced strong corrective trainings to ensure that our guests’ stays are most comfortable. I can assure you that your experience was not reflective of our usual standards of service. I have reviewed the areas of concern as highlighted by you with my team and have initiated immediate rectification measures. We look forward to welcoming you back soon for a memorable experience.Warm Regards,Amreeta BanerjeeGeneral Manager

Dear Ms. SaminaThank you for sharing your experience with us. Our guests’ satisfaction is paramount for us and deeply regret the inconvenience caused to you during your recent stay with us. Further to your feedback, we have introduced strong corrective trainings to ensure that our guests’ stays are most comfortable. I can assure you that your experience was not reflective of our usual standards of service. I have reviewed the areas of concern as highlighted by you with my team and have initiated immediate rectification measures. We look forward to welcoming you back soon for a memorable experience.Warm Regards,Amreeta BanerjeeGeneral Manager

Dear SureshWe very much appreciate your comments regarding your stay at the Ibis Mumbai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm Regards,Sumiit JB Birwal Guest Service Manager

Dear Rajat,Thank you for sharing your experience with us. Our guests’ satisfaction is paramount for us and deeply regret the inconvenience caused to you during your recent stay with us. Further to your feedback, we have introduced strong corrective trainings to ensure that our guests’ stays are most comfortable. I can assure you that your experience was not reflective of our usual standards of service. I have reviewed the areas of concern as highlighted by you with my team and have initiated immediate rectification measures. We look forward to welcoming you back soon for a memorable experience.Regards

Dear Nele,Greetings!It is so nice to know that you had a wonderful experience with us and would like to thank you for the amazing feedback.We are elated to know that you thoroughly enjoyed your stay and we are able to exceed your expectations. Your kind commendations encourage us to do better.Thank you once again for choosing us and we all look forward to welcome you back soon in near future.Warm Regards,Gaurav Chavan General Manager

Dear Saiyada,Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. Our rooms and bathrooms are designed after an extensive market survey with an intention of best utilization of the space available. This allows us to deliver our promise of “wellbeing at the best price” with very competitively priced rooms.It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon for a memorable experience. Warm Regards,Gaurav Chavan General Manager

Dear Yasukuni,Thank you for your sharing a detailed feedback regarding your recent stay with us. I would like to express my sincere apologies for not having lived up to your expectations during your recent stay with us.My team and I are truly very sorry for the inconvenience you faced and the issues that you observed during breakfast and departure. I must assure you that all your comments have been personally addressed by me with the related teams and we are certain that your future experiences with us will be vastly improved.I am personally very disappointed and embarrassed that we were unable to provide the quality standards that you rightfully expected from our hotel. I am really at loss of words to apologize for the inconveniences we have put you through and the impression we have left you with.This is certainly not the experience we strive to provide our guests with. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Warm Regards,Gaurav Chavan General Manager

Dear AmruttaaThank you for taking out the time to post your rating on this platform. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. Our rooms and bathrooms are designed after an extensive market survey with an intention of best utilization of the space available. This allows us to deliver our promise of “wellbeing at the best price” with very competitively priced rooms.It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon for a memorable experience. Warm Regards,Gaurav Chavan General Manager

Dear Guest,Greetings!It is so nice to know that you had a wonderful experience with us and would like to thank you for the amazing feedback.We are elated to know that you thoroughly enjoyed your stay and we are able to exceed your expectations. Your kind commendations encourage us to do better.Thank you once again for choosing us and we all look forward to welcome you back soon in near future.Warm Regards,Gaurav Chavan General Manager

Dear Anil,Thank you for sharing your experience with us. Our guests’ satisfaction is paramount for us and deeply regret the inconvenience caused to you during your recent stay with us.We look forward to welcoming you back soon for a memorable experience.Warm Regards,Gaurav Chavan General Manager

Dear Suhas,Thank you for taking time to review us!Warm Regards,Pratiksha PradhanFront Office Manager

Dear George,Thank you for taking time to review us!Warm Regards,Pratiksha PradhanFront Office Manager

Dear Isabel,Thank you for taking time to review us!Warm Regards,Pratiksha PradhanFront Office Manager

Dear Varun,Thank you for taking time to review us!Warm Regards,Pratiksha PradhanFront Office Manager

Dear Sukamal,Thank you for taking the time to tell us about your experience at the Ibis Mumbai Airport. It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. Please rest assured that we are taking the appropriate measures to address the concerns you have pointed out and prevent future occurrence. We look forward to welcoming you back soon for a memorable experience.Warm Regards,Gaurav Chavan General Manager

Dear Mr. Milind, It is so nice to know that you had a wonderful experience with us and would like to thank you for the amazing feedback. We are elated to know that you thoroughly enjoyed your stay and we are able to exceed your expectations. Your kind commendations encourage us to do better. Thank you once again for choosing us and we all look forward to welcome you back soon in near future. Warm Regards, Gaurav Chavan General Manager

Dear Frederick, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. Our rooms and bathrooms are designed after an extensive market survey with an intention of best utilization of the space available. This allows us to deliver our promise of “wellbeing at the best price” with very competitively priced rooms. I have spoken to my Executive Housekeeper regarding the cleanliness and the same has been addressed. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon for a memorable experience Regards Gaurav Chavan General Manager

Dear Nikhil, "We appreciate your feedback and truly regret the inconvenience caused to you during your recent stay with us. Being an economy brand we do not provide shaving and dental kit in the room, however for our guest’s convenience it is made available on request. Regards Gaurav Chavan General Manager

Dear Rashmi, Thank you for taking out time and rating us. We appreciate your ratings. It is always a pleasure to receive positive ratings. I am sure that this will serve as an encouragement to all of our staff. Thank you again for rating us and hope you give us the opportunity to host you at ibis Mumbai Airport. Regards Gaurav Chavan General Manager