Short shuttle from the airport. Good central location for withdrawing foreign funds and street shopping for gifts and snacks. Very kind and hospitable staff and the made to order breakfast is lovely. Their egg biriyani is REALLY good!
Don't choose this hotel if travelling with family.
Standard rooms are in very bad shape. I booked standard room looking at the photo on website but then I have to change room to executive delux by paying Rs. 823+taxes per night. The blinds of the executive delux room were not working and hence all 4 days we were staying in artificial lights. Breakfast is free but the options are 2 to 3 only and they are same all days.
Decent 3 star hotel.
Staff were friendly and helpful. The hotel was quite clean and the room was large enough for a 4 night stay.
The main problem was the water pressure. My room was on the 3rd floor. There was hardly any water coming out of the fixed shower spout. So, I had to fill the bucket and shower Indian style during my stay. You also need to take your own toilet paper.
The kitchen was closed as work was being done. So, they ordered food from outside. The breakfast was quite nice.
The hotel is about 20 mins from the airport, if there is no traffic. Did not go to the city, so I can't tell you what's involved there.
Check in and check out was a breeze and quite smooth.
Hotels in Mumbai are overpriced, and the Golden Swan is no different. I would stay here again if could get it at a decent rate.
Checked in around 9 PM and was told that my room was not ready. I got dumped in a smoking room. It stank and I could barely sleep. The female receptionist was most unhelpful and lied about room availability, etc. Fortunately, another receptionist named Ahmed was very helpful and did his best to help. After complaining for 3 days, I was moved into another room on the 3rd Floor. This room was fairly comfy, clean and modern.
Bathroom and toilet was small, but clean and OK. Water pressure was a problem quite often, but used the bucket Indian style when I had to.
Breakfast served in the room. Not sure about the choices, cos I just ate eggs every morning. Had room service deliver lunch once. Food was OK and reasonable.
Also included was a free pickup and drop off service to the airport.
I would stay in the hotel again, cos it was a good experience once the room problems were sorted out.
I would say it was a fairly decent 3 star place .... if one stayed in the modernized 3rd floor rooms.
I was in Room 302.