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"The property itself is beautiful, but management and operations need significant improvement. Aside from the maintenance crew, most staff appeared inadequately trained in both hospitality and operational procedures."

"Sehr freundliches Personal "

"Great hotel if the location aligns with your travel plans."

"Wonderful hotel, a small paradise. Everything was tasteful and perfect. A must."

"On a adoré notre séjour. Le repas dans les restaurants étaient variés et très bons. L’équipe attentionnée et efficace parle français et d’autres langues parfaitement. Les chambres 4700 sont au fond et plus calmes car loin du club enfants et de l’animation du soir. L’animation du soir est faite par des salariés jeunes, sans intérêt. C’est presqu’un sketch. Plage de sable comme piscine nous avons trouvés des transats à toute heure. Salle de sport propre et complète Piscine intérieure non...

"Personalen var underbar, ac var prima"

"My overall impression of that hotel: Never again! The attitude of the staff does not correspond to a 5* hotel, but rather a cheap hostel. "All-inclusive" statement is false - only cheap and low level drink is included. Any normal wines and cocktails are at the additional cost. Shouts and attitude of the local staff are just killing the vacation mood."

"Great property. A must stay if you plan to visit Plakias. Family owned, newly built, top amenities and caring staff ! Thx again for a wonderful stay 💛🇬🇷"

"All good"

"Beautiful quiet spot! A walk or cycle from the Center of Frangkocastello (and where the beach is wonderful and child friendly too). The taverna on the sea front just infront of the property has excellent traditional Greek food and there are many more to try in the center too. Very peaceful location, with a few similar looking apartment hotels scattered along this coastline. The hosts are wonderful. A pool was just finishing being built right behind the current apartments property and looked like...

"Very peaceful and relaxing resort!"

"Our stay at Vertali was made truly special by the outstanding customer service. Every member of the team was warm, welcoming, and genuinely committed to making our vacation memorable. From the moment we arrived until the day we left, we felt cared for and appreciated. A very special thank you to Kiki, whose kindness, professionalism, and positive energy stood out every single day. She consistently went above and beyond and made us feel like valued guests rather than just another room...

"Took the AC over 5 hours to cool down. Also, the tub/shower flooded when you took a shower."

"Keine schöne Anlage die sehr nahe an der Bäckerei liegt und auch die Restaurants sind schnell zu erreichen. Der Pool ist sehr schön und man hat ihn fast für sich alleine. Die Vermieterin ist sehr freundlich und hilfsbereit. Es fehlt an nichts. Perfekte Unterkunft, wenn man seine Ruhe haben möchte. Ich habe es sehr genossen."

"Vary friendly staff excellent facilities will use again."

"This is an extremely well-run hotel with excellent service from all staff. Relaxing atmosphere and excellent beach location. Consistent and high quality. Easily accessible from Chania (about 1 hour)."

"Clean room and excellent breakfast!! Exceptional staff!"

"Clean room,nice beach."