"Very unhappy with management! I booked on 7/4/26 because my family lost power and it was during a heat wave. I expected fully air conditioned rooms at the hotel but was left with 2 rooms that did not have functioning ac units. My children and I were hot the entire night. I requested a refund through Expedia and was told that the Westin management declined the waiver. Very unsatisfied and will never stay here again during the summer months. Otherwise, front desk staff was friendly and tried...
"Very unhappy with management! I booked on 7/4/26 because my family lost power and it was during a heat wave. I expected fully air conditioned rooms at the hotel but was left with 2 rooms that did not have functioning ac units. My children and I were hot the entire night. I requested a refund through Expedia and was told that the Westin management declined the waiver. Very unsatisfied and will never stay here again during the summer months. Otherwise, front desk staff was friendly and tried...