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"Spacious room with tv and fridge. Needs updating and repairs. A lot of traffic noise."

"The Penny Lane was an excellent place to stay if you are visiting Hampton Bays or surrounding area. Rooms are great. Bed was incredibly comfortable. Staff was excellent."

"Lengthy check-in process. Dead bugs in bathroom."

"This is not a hotel. The room is clean, but it is extremely noisy. Room 1 is located directly above a billiard bar, making it very difficult to rest. There is no reception and no parking available. Overall, there is a lot of noise and the experience was disappointing."

"The room was perfect. The staff was friendly."

"Room was clean , staff were a little young and not too knowledgeable about questions I had . Breakfast was gone by time I came down"

"They forgot to clean our room the second night we were there so we had dirty towels in our room all day garbage, and had to go to the desk to get stuff for the next day cause we were checking out. The front desk, staff apologize, but we were not compensated at all."

"The hot tub was the best part but the lock didnt lock and that was nerve wracking "

"The hotel and rooms are really nice. There is just no service. No one by the pool the bar is closed. They need more staff and then it would be great. Also, music by the pool would be nice. There was no vibe and a little boring. I went on the weekend and it should have full staff."

"It’s a good quite place everything is awesome. They have very good customer service. I would like to come back one of the day."

"My parents loved it"

"No shuttle available as advertised. Failure to reimburse for cab fare after advertising shuttle. Rude staff. Expensive for what you get. Would never stay again."

"the rooms were very clean and comfortable. It's the rest of the property that is a mess. The side of the Ice Palace along the walk looks like an abandon garbage dumpThe new chairs by the pool are nice but hard as a rock and not at all comfortable to lie on. They should have mats to put on them. I'd even be willing to pay to rent one for the lounge chair."

"Surprisingly satisfying. Older hotel but very suitable for a short stay. Clean and staff was very friendly. Offered a continental breakfast on Saturday morning."

"This is a great place to stay in terms of its location as well as the clean and spacious charm of the place itself."

"Room was very clean, cool and comfortable. Staff was really welcoming. We had a great time. Definitely stay there again "

"Needs serious update"

"Super friendly staff! Cozy B&B feel. Great location, walk to town or train station! LIRR and Pines super convenient. Amazing authentic chef made-to-order breakfast!! (And fresh artisanal continental breakfast included). Awesome and cozy speakeasy-style lounge, with special entertainment nights (check in advance). Perfect for short or longer stays. And great as a gateway to Fire Island Pines and Cherry Grove (5 mins to ferry! shuttle-style service avail). Huge clean room. Washer dryer....

"Room was very clean, but the sheets smelled like bleach. Very strong."