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"Great Historic Building with a very fresh look and helpful staff."

"Clean room"

"The photos on the website are not at all what the rooms look like. The room was dirty, the hangers all 3 of them had dust on them, the luggage rack was dirty and dust. No water pressure. We had to leave after one night"

"1"

"**Outstanding Customer Service – Thank You, Victor!** Victor provided exceptional customer service during our stay at Best Western Ottumwa Inn & Suites. He was incredibly helpful, supportive, and cooperative, and went above and beyond to assist us whenever we needed help. His kindness, patience, and willingness to help made a real difference in our experience. It’s rare to come across someone who genuinely cares about guests and does everything possible to make their stay comfortable and...

"Overall good, clean, hotel room. The restaurant is closed down when I was there in October 2026, which was a bummer. Other than that it was fine. Breakfast was minimal, but fine. I would stay there again."

"Adrian is great, very accommodating. The room is clean."