Search Hotels Near Montsalvat, Melbourne

"Very good"

"Was unable to contact reception before arriving at the hotel for an after hours check in (10pm). Was later (the next day) advised that reception was in fact, staffed until midnight however, during business hours (I called at 5pm to confirm) I was advised that reception is closed at 8pm and that I should call the reception number to be let in. I was very far from Box Hill so I called 9 times, went straight to a "no message can be left on this service". Expedia support team were unable to contact them as well. The hotel has since refused a refund and marked me as no-show. I think I made a calculated decision at close to 10pm by not being stranded at Box Hill of all places based on the information I had at hand, reception closes at 8, call us for after hours, no answer in repeated calls by both myself and Expedia. I will see if the ACCC see things my way otherwise I will accept their decision on who is at fault here. Shouldn't be an unreasonable request for a hotel to do what they said they will do and simply ensure your phone service works if you're advising out of town travellers to call before checking in after hours."

"Booked a room that stated it had 2 Queen beds however it only had 2 double beds. I checked with the man in reception who was not very friendly and probably in the wrong job and was told that was the right room. Beds were 138cm wide so definitely just standard double beds. Our room was up some rickety old stairs that I wasn't sure were going to be there in the morning. The whole place is in desperate need of a makeover as everything is just old and rundown. If you stay here and want to relax and watch some TV make sure you bring some DVDs. The TV is just a cheap Kogan model and is not a smart TV so you can't watch any streaming services."

"Air conditioning doesn’t work, bathroom fan constantly running even when switched off at wall switch. Bedding terrible and food left in fridge. Lock on door broken. Absolutely terrible for what is paid. Not even convinced bedding was actually changed. Do not recommend "

"No"

"I am very happy!"

"Excellent service. Very nice room. "

"Spacious, clean, helpful staff "

"Booked for a parent child pool day. Pool was so disgusting it could not be used. Have requested refund but still no response. So disappointing "