Stayed 1 night:
PROS - one of the most comfortable bed I ever slept in with very comfortable pillows.
CONS - New modern hotel? Not off to a great start. Hallway cluttered, messy and dirty. Food trays sitting on the floor for 2 days. Nobody picked it up. That is what will bring mice and roaches. Shower pipes leaking. No shower door so while showering toilet gets completely wet. Water only gets semi-warm and not hot. Bedsheets, comforter and pillow cases are not being changed between different customer stays. This part is especially terrible. Hair and food crumbs in bedsheets and under pillows. Told housekeeping and they changed everything right away so that was definitely good. But they should be trained to change it after every single stay. It should be policy. How can the same dirty bedsheets, pillow cases and comforters be used for different customers? They should be replaced with clean ones for each customer’s stay.
Breakfast was non-existent. Walked into restaurant around 8am or a little bit after and nothing was out. No food. Buffet pans empty. No employees. Although I heard people in the kitchen. What kind of “breakfast included” was that? Hopefully MANAGEMENT gets on top of all this before things get worse and this place goes into a decline. You guys have alot of competition
and need to step up your game. Looking forward to coming back one day and having much better experience.