Thank you for your glowing review! We're thrilled that you found our hotel to be a good value. We appreciate your understanding as we work on renovating our rooms to enhance our guests' experience. We hope to have the pleasure of hosting you again soon and showcasing our updated accommodations.
Hi Sandra. Thank you so much for taking the time to review your stay. We appreciate the positive rating and hope to have the pleasure of welcoming you back soon!
8/10 ดี
Shauntae
12 ม.ค. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Overall good
It was pretty good, little pool but it was clean
Shauntae
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Emily วันที่ 15 ม.ค. 2024
We're grateful for your positive review. It's always rewarding to hear that our guests had a positive stay. We look forward to welcoming you back.
10/10 ดีเลิศ
Brian
6 ม.ค. 2024
Brian
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Emily วันที่ 15 ม.ค. 2024
Your positive feedback is appreciated. We hope to have the pleasure of hosting you again in the future.
8/10 ดี
Edward
5 ม.ค. 2024
Edward
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Emily วันที่ 15 ม.ค. 2024
Thank you for the positive rating! We're pleased to know you had a positive experience during your stay. Please let us know if there's anything we can do to enhance your experience in the future.
4/10 แย่
Arnes
29 ธ.ค. 2023
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
The hotel is extremely outdated compared to other hotels. It looked like it has not been updated for years and years. Maple grove is such a nice place and I did not think the hotel would be as bad as it was. We thought about canceling the hotel once we got there and going somewhere else.
Arnes
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Emily วันที่ 29 ธ.ค. 2023
Thank you for taking the time to provide feedback on your recent stay. We appreciate your candid thoughts. We'd like to inform you that our property underwent renovations earlier this year to update and enhance our facilities. It's disheartening to learn that your experience did not reflect these positive changes. We apologize for any disappointment and assure you that we take your comments seriously. Your feedback helps us in our ongoing efforts to deliver a better guest experience.
Thank you for taking the time to review your stay Katryn! We appreciate your recognition, and please don't hesitate to reach out if you need anything during your next stay!
10/10 ดีเลิศ
Sara
21 ธ.ค. 2023
Sara
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Emily วันที่ 27 ธ.ค. 2023
We're happy to see your positive review! It's our goal to provide excellent service, and we're glad we met your expectations.
10/10 ดีเลิศ
Lacy
18 ธ.ค. 2023
Lacy
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Emily วันที่ 27 ธ.ค. 2023
Your positive feedback is appreciated. We hope to have the pleasure of hosting you again in the future.
The room was very clean and breakfast had a variety of food
William M
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Emily วันที่ 27 ธ.ค. 2023
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found the room very clean and enjoyed the variety of food at breakfast. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're thrilled that we met your expectations. We hope to have the pleasure of welcoming you back in the future!
Thank you for your kind words! We're thrilled to hear that you had an excellent stay with us. Your satisfaction is our utmost priority, and we appreciate your feedback. If you have any suggestions or if there's anything specific that made your stay memorable, we'd love to hear more. We look forward to hosting you again in the future!
I wish I could remember the woman the checked me in...great personality. Great place to stay...convenient to everything.
Bradley
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Emily วันที่ 27 ธ.ค. 2023
Thank you so much for your wonderful review! We're delighted that you had a positive experience during your stay. We're thrilled to hear that the woman who checked you in left a positive impression with her great personality. It's always our goal to provide excellent service. We're also pleased that you found our location convenient for everything. We hope to welcome you back for another fantastic stay in the future!
We were there for just one night but it was perfect for us. Really clean room, sparkling bathroom and quiet.
Phyllis
เข้าพัก 2 คืน, ตุลาคม 2023
2/10 แย่มาก
Andrew
18 ต.ค. 2023
Andrew
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Emily วันที่ 27 ธ.ค. 2023
Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would appreciate more details about your concerns so that we can address them and improve our services. Please feel free to reach out to our customer service team directly to discuss your experience further.
The location was well maintained and the front desk agent Kimberly was very kind and efficient on check in.
The room was very comfortable and clean and met all my lodging needs.
They had a great continental breakfast...Only issue I had was that the breakfast didn't have breakfast gravy but that is more of a personal preference. I have no issue with give a 5 out of 5 on all counts. Definitely met expectations.
The luggage carts were a nightmare. They are new and the design us definitely not better. Near impossible to steer. I opted to make 3 trips as the carts were so bad. The choice of restaurants near the hotel are wonderful. I wish there had been a small outdoor patio area to sit. I was there 3 nights with my mother and we didn’t really have a place at the hotel to sit other than our room or the indoor pool area. Also the dining area has 2 steps so if you are traveling with a person where steps are a challenge keep that in mind.
Beds were really comfortable. Sound proofing wasn’t great, we could hear the people in the room above us walking around. Convenient location right by the interstate