2/10 แย่มาก
Poom, Bangkok
16 มิ.ย. 2018
ไม่ชื่นชอบ: พนักงานและบริการ, ความสะดวกสบายของห้องพัก
Late check-in support - None existence
I came from another Greek island and I told the hotel that I would be checking-in on the date I was supposed to. Delays happened during my travel causing me unable to check in as exact time I informed the hotel. But my plan hasn't changed, I was planning to check-in. Otherwise, I would have informed the hotel of any change.
However, the hotel didn't have any solution for late check-in. For example, from my experience in other cities, they would communicate with guests (who already confirmed that they were coming for sure) of the latest time. Another example, a hotel puts a secret key box while no receptionist is gone and communicate to guest that where the key is so he/she could check in by herself. With Avra Pahainas Milos, there's nothing at all. There's policy of check-in hour, but no explanation if people show up afterward it's a "no-show". I reached out and their explanation is that they had to rest, they had babies, and it passed the time. What kind of hospitality of a hotelier like that! This is in the middle of the high season and you charge people for services, but services are not sufficiently provided, yet you still want to gain money from the business. Something is just wrong compared to hospitality industry standards elsewhere.
Poom
เข้าพัก 1 คืน, มิถุนายน 2018
