Very enjoyable stay the room was lovely. Shower needed to be hotter and possibly a separate attachment Hotel was located in a great position and staff where very helpful
Honestly, the room looked amazing when we got there, but the bed was worse than sleeping on plywood. We were there for five nights and many times the staff left our door wide open after coming in while we were out. The front staff didn’t seem to care at all about anything we talk to them about, so for that reason we’re rating them super low. I would not stay here if you care about service, but the room was nice, aside from the bed.
We had a wonderful stay at ONTO Roma Norte. The staff were warm, attentive, and incredibly helpful. Our spacious, beautifully designed suite felt like a luxurious apartment and was clean, comfortable, and well equipped.
The location is unbeatable, within walking distance of excellent restaurants, cafés, shops, and attractions. With its outstanding hospitality, stylish suites, and prime location, ONTO Roma Norte exceeded our expectations. We would gladly return! ❤️🇲🇽
This was one of the worst stays I have had in a hotel. We walked into our room and noticed a terrible smell. When we told the front desk, they basically brought a spray which did nothing to get rid of the smell. We had to keep our sliding door open the entire stay so we could sleep in the room. Not once did the hotel try to make it better or even apologize for the inconvenience. In fact they tried to charge me for extra towels and wanting to have my sheets changed. The worst experience.
Staff at ONTO was very prompt, kind and helpful. They provide a concierge Whatsapp number for you to text any questions to and reply really quickly.
On the main floor is a restaurant (Rufus) which has great food and drinks.
Location is great, close to alot of popular restaurants such as Panaderia Rosettta and Tacos Orinoco. It is also a central location so easy to get to other CDMX areas!
Rooms are big, clean, and cozy.
My only minor downside was that the sixth (top) floor could be a little noisy at night due to the rooftop venue, including some noise from cleaning staff during the early hours. During my stay, we also experienced some heavy rain, which led to water pooling in the sixth-floor hallway due to the open staircase. Neither of these issues would be a dealbreaker for me, and I would happily consider staying here again. However, I would probably request a room on a lower floor next time!
I had an amazing stay at this property! The room was very spacious and the staff were very nice, friendly and helpful! Property is centrally located in a walkable neighborhood.
Great location. Good onsite breakfast. I was less impressed with the professionalism of the front desk staff and check-in/check-out procedures. Arrived at the hotel at 2:40pm…was told check-in wasn’t until 3pm and asked to sit in the lobby (a bench) till 3. Others were also waiting to check into their rooms. Rather than check on status of room readiness, guests were instructed to wait until 3pm. Upon check-out, I was told it would take 15 to 20 minutes for staff to check room before they would issue me a final bill. I let them know I had a car waiting and would not be able to wait 15 mins. A text with bill and a link to pay was texted to me after departing the hotel. After paying the final bill, was sent a follow up text days later letting me know there was an outstanding balance. Amount was incorrect and not corrected until I asked to see the final bill for breakfast. Amount I was being asked to pay included charges already paid. Not a good way to end our stay.
Fantastic hotel in the heart of Roma Norte. Perfect location, lovely and extremely helpful staff. The hotel was clean, comfortable and tastefully decorated. Would stay again.
Modern hotel with huge, clean rooms and patio in amazing location. Beautiful roof top bar. This will be the only place we stay on next trips to Roma Norte