Good afternoon Miss Thawani!!We feel so happy to ready you really enjoyed because we do our best to make the best experiences out of our guest stays and were happy that you perceived just that!Hope the crib and baby chair were helpful as we remember it was important for your stay!

Good morning!We are very happy to read about how you enjoyed your stay! Also thank you so much for the feedback!We hope to see you soon again!

Good afternoon Miss Daisy!Thank you so much for your comments!Were happy to know you enjoyed your stay as that is our top priority! We hope to see you soon!

Good afternoon Mr Green.It is a pleasure assisting you at Andaz Mexico City Condesa.Thank you so much for taking the time to rate us and let us know you had a great experience with us as that is what we strive for!

Good day Mr. De Guzman!We are very happy to read that you enjoyed your stay and felt safe!We hope to see you back soon!

Good afternoon Miss Juana!Thank you so much for your comments! We work very hard to achieve excellent customer service! We hope to see you soon!

Buenas tardes! Estamos muy contentos de que hayas disfrutado tu estancia con nosotros! Esperamos verte pronto de vuelta!

Good afternoon Mr Faran.Thank you so much for your kind words! They mean a lot to all of us especially since we strive to create unique experiences to all of our guests and its amazing to read we accomplished that with you! Andaz will always be your home and we will be more than happy to see you again soon!

Good afternoon!Were happy to see you enjoyed your stay!That is our top priority! Hope to see you soon!

Good afternoon Mr Antonio!Thank you so much for your nice comments! We strive to create the best experiences for out guests! We hope to see you soon again!

Buenos días.¡Estamos muy contentos de que haya disfrutado su estancia señor González! Esperamos verle pronto de nuevo.

Good morning Miss Nayeri.It is a pleasure assisting you at Andaz Mexico City Condesa.We would like hearing what couldve been better for your stay and also let you know we value our guests and their feedback very much!We hope to see you again soon at Andaz Mexico City Condesa!

Dear Sean, Thank you very much for your visit. We appreciate your preference and we hope we can welcome you back very soon!Best regards, Thalia AlvaradoFront Office Manager

Good morning We are so happy to read about your great experience!We do our best for guests to leave with a very good taste so they keep coming back and we hope to see you back again soon!

Good morning Miss Rita.We are very happy to read about this! It is of the utmost importance for us that you feel safe and that you enjoyed the dinning options as well! We hope to see you again with us soon!

Good afternoon Mr Rekha!We are so happy to read about your experience and enjoyment of pets areas! We hope to see you soon again!

We are very happy to read about your pleasant experience Miss Leslie! We work very hard for our guests to leave happy so they come back again soon! We hope to see you back again with us Miss Leslie!

We are very happy our staff made your stay great and we hope to see you back again with us Miss Hyun!

We are very happy to read that you had such a pleasant experience! We work very hard for our guests to leave happy so that they come back soon! We hope to see you back with us soon Miss Christel!

Good day Mr Blen It is a pleasure assisting you at Andaz Mexico City Condesa and we are all very happy to read that you had such a pleasant experience! We work hard for our guests to leave happy and hopefully well see you again soon!

Thank you so much for your kind comments!We hope to see you soon enough back to visit!

Dear Abigail, We are very grateful for your detailed review!! You are right about our location, it is the unique feature that our guest truly enjoy! Thank you for your feedback about the rooms, all the feeback we use it as a powerful tool to keep improving! Again, thank you, we hope we can welcome you back! Ill be delighted to be at your service if you decide to come back! Best regards, Thalia AlvaradoGuest Service Manager

Dear Susan, thank you very much for your comment, we are very glad to know you had a good experience! Thank you for your comment about our staff, we truly have a great team!Again, thank you, Best regards, Thalia AlvaradoGuest Service Manager

Dear Stephanie, Thank you for your feedback, we clearly have some opportunities mentioned by you and thank you for that. We hope you can come back, and we can give you a renewed experience!Again, thank you, Best regards, Thalia AlvaradoGuest Services Manager

Thank you so much for letting us know about your visit!We hope to see you back to visit soon enough!

Dear Elsa, Thank you for your visit!! We hope you enjoyed Mexico City! Thank you for your review, we hope we see you soon again!Sincerely, Thalia AlvaradoGuest Services Manager

Dear David, Thank you very much for your comments and the time you have taken to publicly share them. We truly value your perception of our product and service. Rest assured we always look for different ways to exceed our customers’ expectations, we are very glad to know that we did. Hope you can give us the pleasure of hosting your next visit to Mexico City again. You are always welcome! Thank you!Thalia AlvaradoGuest Services Manager

Dear Abel, Thank you very much for your comments! No doubts our location is also a great feature to point out. Wonderful!! Again, thank you very much and hopefully we will welcome you back very soon! Sincerely,Thalia AlvaradoGuest Services Manager

Dear Joseph, Thank you for your review and for your kind words about our staff, we truly have an excellent team that strive to making good memories for our guests. We hope you come back soon, Again, thank you, Sincerely, Thalia AlvaradoGuest Service Manager

Dear Trevor, Thank you very much for your preference by choosing us as your hotel here in Mexico City, we are very glad to know that you had a good experience with us!We hope you come back soon!Best regards, Thalia AlvaradoGuest Services Manager

Good morning Miss Luz Maria.It is a pleasure assisting you at Andaz Mexico City Condesa.Thank you so much for taking the time to inform us about your pleasant stay!We hope you visit us again soon and we will remain attentive to making your next stay just as special!SincerelyGuest Services.

Dear Mai, we are so glad to read that you had a great stay with us. We strive to exceed our guest's expectations!Thank you and come back to have a renewed experience with us!Sincerely,Thalia AlvaradoGuest Services Manager

Dear Xiomara! Thank you for your kind words, we truly appreciate it, and we hope we can welcome you back soon!Again, thank you, Best regards, Thalia AlvaradoGuest Service Manager

Dear Jeffrey, What a lovely way to describe your fabulous stay in our hotel! Thank you! Our staff really strive to serve each and every guest aiming to make their stay an unforgettable one. Your comments give us a great opportunity to recognize our staff. We take pride for each one of them. Thank you for your preference and recommendation to potential visitors.Best regards, Thalia AlvaradoGuest Services Manager

Dear Sandra, We truly thank you for your comments as they reflect your appreciation for the quality of product and service you experienced while staying in our hotel.Again, thank you very much and we look forward to welcoming you back again and again!Sincerely, Thalia AlvaradoGuest Service Manager

Dear Mariah! We are very excited to read your review, we truly appreciate your visit, and we hope you can come back again, and we get to meet your pup!Agan thank you,Sincerely, Thalia AlvaradoGuest Services Manager

Dear Dawn, We appreciate your comments and your time to post them publicly. Thank you for your kinds words to praise our staff, their service provides the excellent combination of the natural Mexican and Hyatt hospitality.Please know that we are always delighted to welcome you here!Best regards, Thalia AlvaradoGuest Service Manager

Dear Ruchell,We can’t thank you enough for such a wonderful way to describe your recent stay with us. We feel proud for each and every staff member for all they do, and particularly when they go the extra mile to serve our guests with dedication always aiming to leave a great memory in every guest' stay! We truly hope you come back very soon!Thalia AlvaradoGuest Service Manager

Dear Taiane, We appreciate you taking the time to leave us a review, we are very happy to hear that you enjoyed your stay with us!We hope we can welcome you back soon!Best regards,

Dear Shafique, Thank you for your review and your visit! thank you for mentioning our staff, we truly strive to exceed our guest expectations!Again, thank you for your preference!Best regards,

Dear Deborah, thank you for your visit! we are very glad to know you had a great stay! We hope we can welcome you back soon!Best regards, The Guest Experience Team

Good morning!It is a pleasure asssiting you at Andaz Mexico City Condesa! Were very glad to read you enjoyed your stay! We hope to see you back soon!Sincerely,Guest Experiences.

Dear Sinai, thank you for taking the time to leave us a review, we very much regret that we didnt meet your expectations. We hope you can give us another chance to serve you as you expect and deserve!Best regards,The Guest Experience team

Good morning Mr Jimmy! Were very glad our Concierge Team exceeded your expectations.Were very glad to read you had an amazing experience! We do our best to create unique experiences to all our guests! We hope to see you back soon!Sincrerely,Guest Experiences.

Dear Marina, Thank you for taking the time to leave us a review. We very much regret you didn't have a great experience with us, your feedback has a positive impact on future guest!Again, thank you, We hope you come back and give us the opportunity to give you a renewed experience. Sincerely, Thalia AlvaradoGuest Service Manager

Dear Lisa, We appreciate the time you took to answer the survey, we are very sorry that you didn't have a good experience. We hope you give us a chance to show you a new experience that will exceed your expectations!Again, thank you, Thalia AlvaradoGuest Services Manager

Dear Kaisa, thank you for taking the time to leave us a review. We are glad that you enjoyed your stay with us!Thank you!

Dear Sijia,We appreciate your comments and your time to share with us your review about your stay with us. We very much regret you were not given a room with the standards that we normally offer. However, I can assure you that in the event that you make plans to renew a visit to Mexico City, I will be more than delighted to personally look for a room and grant you a fabulous stay in every way. In regard to the service issues you have kindly mentioned, I will review them with the managers in charge of the area to ensure that no other customer is not given the right attention at all times. Thank you again for giving us the opportunity to make the right adjustments in specific areas to continue providing the excellent service we are always trying to achieve.Again, we truly apologize, we hope we can welcome you back and give you a renewed experience, Sincerely, Thalia AlvaradoGuest Service Manager

Good morning Miss Nina.It is a pleasure assisting you at Andaz Mexico City Condesa.We are very happy that you stayed with us we hope to see you again soon! We strive to make our guest experiences the best!We remain attentive.Andaz Mexico City Condesa.Guest Services.

Good morning Miss Sandy.We are very happy to read that you had a wonderful experience and appreciate the special shoutout to our Concierge Fernando!We hope to see you soon again with us! And remain attentive to anything you might need!!Andaz Mexico City CondesaGuest Services