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"The rooms were quiet (not including outside noise of the city), Beds were comfortable and clean. Hotel staff were pleasant and helpful. The hotel met our needs for a long weekend stay."

"Staff excellent..rooms old n dated bathroom so small you could barely turn around. Old TV. Good enough for a quick stay but do not recommend this hotel."

"The stay was okay, the only thing was that the room was too cool and wasn't able to adjust the thermostat. Front desk tried to walk me through adjusting the thermostat but was unsuccessful. Also the refrigerator didn't keep food cold, fortunately management was able to accommodate me and guest with a complimentary breakfast."

"The hotel was clean, the rooms were comfortable. The staff was very friendly. We didn’t make it to the pool. The buffet was actually great but the pub was disappointing. They had a set menu with very limited options. It would be nice to have more options than just sandwiches."

"Average hotel"

"Very clean and friendly hotel. Excellent breakfast!"

"Beautiful property and very helpful staff. One drawback is there is only one elevator for 5 story building and it is very slow and used by cleaning staff during checkout time. We used the stairs most of the time."

"The hotel was perfect. The gym was clean and the staff was super friendly. Even on the busy hour when I came in."

"I have stayed at hotels offering free breakfasts before, but by comparison, those free breakfasts couldn't hold a candle to what ChefRobert at the Holiday Day Inn Express BDL, put on! The eggs were fresh, cooked to perfection, the bacon fresh, crisp perfect! In fact, everything was excellent and beyond expectations! Hats off to Robert, for an excellent culinary experience"

"This place is terrible. The hallways and rooms are old and dirty. Stay anywhere else run by American owners."

"The room was clean despite a musty smell. Check in was a breeze. The AC units are new, and they had to send maintenance up twice to make the rattling stop on the one in my room. After the second time, I asked if there was another room available and the manager John was very snippy when he told me they were sold out. Overall the experience was okay, the management staff should really take a breath before they talk to customers like that. The maintenance man was the nicest staff member I dealt...

"Great"

"A quaint quiet place to stay. Pretty much self serve, lots of charm."

"Fairly clean room; front desk promptly responded to a plumbing issue in my room."

"Great customer service"

"Staff was very helpful and the room was very clean. However, somehow the toilet seat was either not fitted correctly or it just was a bad fit - terrible experience"

"Nice hotel. I would stay again ."

"Good stay for the value"

"My family and I stayed here while visiting family in Monson. It was very convenient and safe. We were greeted with smiling faces upon our arrival. The staff were very accommodating and such a joy to interact with. The rooms were very clean and spacious. The breakfast was served hot every morning with a variety of options for my hungry teens. The pool was great on a couple rainy days. I would definitely stay here again and highly recommend this particular location based on the staff alone....