2/10 Terrible
Sarah
20 Dec 2016
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrogant - needs a lot of improvement.
I don't like to give bad reviews, and the main girl / owner was nice but....Unfortunately this was a real disappointment - the hostel is absolutely filthy, and worst of all they only have 2 tiny bathrooms for the whole hostel - that means if someone is in the shower or using the toilet there is nowhere to go - including ALL the dorm customers etc - for that many customers it is unacceptable really! We were constantly having to wait for the toilet and usually there was no toilet paper. I had to ask a few times for it to be replaced otherwise it would not have happened. The bathrooms were filthy and needed repair. There is a sign saying 'tell us if the bathroom is dirty' but what a cop out - they should sort it out instead of waiting for people like me to constantly tell them (which I hated doing!) There is no soap. The whole place needs refurbishing but because it has a pool (filthy too) and a fun vibe (true) they think they can get away with it. There were no staff available when we needed them - one time we couldn't even get OUT because the person who unlocks the gate was busy playing table tennis. It took 10 minutes to find out who worked there so we could unlock the gate and leave. About time they fixed the place.