Dear Ernesto,Thank you for your review on Google.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Stayed many times ,great location,great views,feels very relaxing when on holidays ,escaped the heat of Perth
Greg
เข้าพัก 8 คืน, เมษายน 2024
การตอบกลับจาก dagmara วันที่ 25 เม.ย. 2024
Dear Greg,Thank you for posting a lovely review of your stay at Sofitel Melbourne On Collins. We very much enjoy welcoming back returning guests and take it as a huge compliment that you chose to stay with us again. . Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Excellent hotel! Service and concierge team were very accommodating and attentive. Breakfast buffet was good although options were slightly limited. The hot water pressure could be improved, we found it difficult to adjust the water to the right temperature.
Kenny
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก dagmara วันที่ 23 เม.ย. 2024
Dear Kenny,Thank you very much for your positive feedback. I am really pleased that you enjoyed your breakfast and the service you received. Please accept our apologies for the poor water pressure in your guestroom. We hope to have the pleasure of welcoming you again on your next visit to Melbourne.
4/10 แย่
Pritesh
3 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
No pool in a 5 star hotel was a bit surprising. They should clearly mention that in the ad. You can use the one at Novotel but it’s a hassle to ring the reception to book it and then use the pool 2-3 blocks away.
Pritesh
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Dagmara วันที่ 8 เม.ย. 2024
Dear PriteshI want to express my gratitude for taking the time to share your review on Expedia.com. Your feedback is invaluable to us, and I regret to learn of your disappointment with your recent experience.I am pleased to hear that our team was able to promptly assist you and provide an alternative solution. However, please accept our sincerest apologies for any inconvenience you may have encountered.We truly value your patronage and hope to have the opportunity to welcome you back in the future. Warm regards,Dagmara BiedaExecutive Secretary to the General Manager
great hotel, and great price for a 5 star rating. Lovely room and comfortable bed...no complaints
Helen
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Dagmara วันที่ 8 เม.ย. 2024
Dear Helen,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Great stay, beautiful dinner at No.35. Definitely recommended ❤️
Robert
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Dagmara วันที่ 24 มี.ค. 2024
Dear Robert,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Carol,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Rick,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 ดีเลิศ
Maria
24 ก.พ. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
A magnificent place
Maria
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Dagmara วันที่ 25 ก.พ. 2024
Dear Maria,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 ดีเลิศ
Marco
19 ก.พ. 2024
ชื่นชอบ: ความสะอาด
Marco
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Dagmara วันที่ 20 ก.พ. 2024
Dear Marco,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Colin,Thank you for your review on Google.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 ดีเลิศ
Cherry
29 ม.ค. 2024
Cherry
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Dagmara วันที่ 21 มี.ค. 2024
Dear Cherry,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Sue,Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
I think that this hotel has the greatest location with services including turndown. There is nothing to complain. I would like to list some points that i was not satisfied.
1. Valet parking fee applied daily is high.
2. Breakfast quality. They have great food, but the variety of the food served was not satisfied.
LEE
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Dagmara วันที่ 11 ม.ค. 2024
Dear Lee,Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. Your comments on breakfast are also appreciated and will be shared with our chefs. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 ดีเลิศ
Javier
9 ม.ค. 2024
Javier
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Dagmara วันที่ 10 ม.ค. 2024
Dear Javier,Thank you for your review on Google.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
We had a wonderful stay. The staff were very helpful and polite. The hotel is beautiful and luxurious. Will definitely stay there again.
Tania
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Dagmara วันที่ 8 ม.ค. 2024
Dear Tania,Thank you for your review on Google.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. Please also accept our apologies for your poor breakfast experience. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Bruce,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 ดีเลิศ
Wendy
20 ธ.ค. 2023
Wendy
การตอบกลับจาก Dagmara วันที่ 5 ก.พ. 2024
Dear Wendy,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Katrina,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Absolutely amazing stay for the foo fighters concert. The room was everything we wanted. Extra effort and services and the thoughtful welcome chocolates we received on check in. Everything was in immaculate condition, in room services were plentiful and thoughtful. Can’t wait to come back. Thankyou
Emma-Leigh
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Dagmara วันที่ 11 ธ.ค. 2023
Dear Emma- Leigh,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Spacious room with good views and close to transport.
John
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Dagmara วันที่ 28 พ.ย. 2023
Dear John,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Olivier,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 ดีเลิศ
Allyvia
12 ต.ค. 2023
Allyvia
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Dagmara วันที่ 1 พ.ย. 2023
Dear Allyvia,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Rhys,Thank you very much for providing us with your such valuable after your stay with us.Your constructive comments are appreciated and well taken. We apologise that these issues kept you from having a flawless visit and will work on them with our team here. We do hope to have you back in the not too distant future. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Ranjini,Thank you for your review on Google.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Best not to keep people waiting unattended for breakfast, otherwise a solid performance
Adrian
เข้าพัก 3 คืน, สิงหาคม 2023
การตอบกลับจาก Dagmara วันที่ 3 ก.ย. 2023
Dear Adrian,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 ดีเลิศ
Adam, Maroubra
16 ส.ค. 2023
Adam
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Dagmara วันที่ 6 ก.ย. 2023
Dear Adam,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
I was surprised to have to pay for my stay on arrival. I hsd assumed that only the $200 deposit was required .
Anne
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก Reservations วันที่ 18 ส.ค. 2023
Bonjour Anne,I just double checked with Online travel agency and I can assure you that accommodation was to be settled at the hotel. If you have been charged via Expedia or Hotels.com prior to arrival, please let us know so that we can contact them to rectify. Kind Regards,Sofitel Melbourne On Collins
Dear Kevin,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Elegant decor, immaculate service, great food during our conference and the buffet breakfast was excellent as well. Soft sensor light coming on when entering the bathroom is a nice touch, free bottle of sparkling wine day of check in was a nice surprise
Marco
เข้าพัก 2 คืน, กรกฎาคม 2023
การตอบกลับจาก Dagmara วันที่ 1 ส.ค. 2023
Dear Marco,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 ดีเลิศ
Aparajita
24 ก.ค. 2023
Aparajita
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Dagmara วันที่ 14 ส.ค. 2023
Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
saggy old mattress, supposed to be a superior King luxury room, was terrible two twins pushed together, uncomfortable chairs in room, shower curtain instead of doo
Julie
เข้าพัก 1 คืน, กรกฎาคม 2023
10/10 ดีเลิศ
Brian
เดินทางกับคู่รัก
6 ก.ค. 2023
ชื่นชอบ: พนักงานและบริการ
Its a bit tired, Needs a BIG upgrade
Brian
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Dagmara วันที่ 9 ก.ค. 2023
Dear Brian,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 ดีเลิศ
Todd
6 ก.ค. 2023
Todd
เข้าพัก 2 คืน, มิถุนายน 2023
การตอบกลับจาก Dagmara วันที่ 27 ก.ค. 2023
Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 ดีเลิศ
Michelle
1 ก.ค. 2023
Michelle
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Dagmara วันที่ 2 ก.ค. 2023
Dear Michelle,Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Gyeonga,Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Allyson,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Sue,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Wonderful Stay staff were lovely and accomodating.
We would most definitely stay again.
Julie
เข้าพัก 3 คืน, มิถุนายน 2023
การตอบกลับจาก Dagmara วันที่ 18 มิ.ย. 2023
Dear Julie,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Clive,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
The BEST service which in my experience adds so much to a stay. A truely luxury room, modern fit out, excellent condition/well maintained. Felt like my 6 year old was more than welcome and they were happy to have us there as a family. They even surprised us at breakfast with a 'happy holiday' dessert for him and tried to give us a table by the windows. Breakfast was excellent quality and a lovely selection. Room service was nice and arrived quickly. Views from room and restaurant was exceptional. highly recommended
Kostantinos
เข้าพัก 2 คืน, พฤษภาคม 2023
การตอบกลับจาก Dagmara วันที่ 12 มิ.ย. 2023
It is fabulous to hear that you enjoyed your stay and we are delighted to know that you enjoyed all aspects of it, especially the quality of our room service as well as the comfort of our rooms. We appreciate your kind feedback about our team and we will ensure this is shared. We look forward to welcoming you again soon.Thank you again for sharing your experience and we are looking forward to your stay in September.
Dear David,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 ดีเลิศ
anastasia
29 พ.ค. 2023
anastasia
เข้าพัก 1 คืน, พฤษภาคม 2023
การตอบกลับจาก Dagmara วันที่ 30 พ.ค. 2023
Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
All staff are so nice and accomodating. Such a beautiful venue and amazing location!!
Stephanie
เข้าพัก 4 คืน, พฤษภาคม 2023
การตอบกลับจาก Dagmara วันที่ 25 พ.ค. 2023
Dear Stephanie,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Jacqueline,Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Cameron,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 ดีเลิศ
Manoj
12 พ.ค. 2023
Manoj
เข้าพัก 3 คืน, พฤษภาคม 2023
การตอบกลับจาก Dagmara วันที่ 5 มิ.ย. 2023
Dear Manoy,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Evelyn,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager