Dear Belinda,We appreciate your feedback and are sorry to hear that your experience fell short of expectations. Our team strives to provide exceptional service and experiences for all our guests, and we regret that we did not meet your needs during your stay. We hope for the opportunity to welcome you back and exceed your expectations in the future.Kind regards,

Dear Richard,Thank you for taking the time to rate us. We truly value all input from our guests as it helps us improve our services.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Best regards,

Dear Ayumi,,Thank you for taking the time to rate us. We truly value all input from our guests as it helps us improve our services.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Best regards,

Dear Nahoko,Thank you so much for taking the time to leave us such a wonderful rating! We are thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations. Your satisfaction is our top priority, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back again soon for another fantastic experience!

Thank you for taking the time to leave a rating! We appreciate your feedback. If there's anything specific you think we could improve upon to make your next visit even better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again soon!Kind regards,

Dear YOUNGKUM,Thank you so much for taking the time to share your feedback! We're thrilled to hear that you found our staff to be kind and accommodating during your stay. Providing excellent service is our top priority, and we're delighted to know that we met your expectations.If you have any specific suggestions or if there's anything else you'd like to share about your experience, please feel free to reach out. We truly appreciate your support and hope to welcome you back to our hotel in the future.Safe travels!Best regards,

Dear Sonya,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay and awarded us a perfect 5 out of 5 stars. It's always our goal to provide exceptional service and a memorable experience for our guests, and we're thrilled to know that we met your expectations.We hope to have the pleasure of welcoming you back in the future. Thank you once again for choosing our hotel and for sharing your positive review.Warm regards,

Dear Michael,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience during your stay. Providing excellent service and a comfortable environment for our guests is our top priority, and we're delighted to know we met your expectations.If there's anything specific that stood out to you or any additional comments you'd like to share, we'd love to hear more. Your input helps us continuously improve and enhance our guest experience.We appreciate your choosing our hotel, and we hope to have the pleasure of welcoming you back in the near future. Safe travels!Warm regards,

Dear Kim,Thank you for taking the time to share your feedback and awarding us a 8/10 rating. We appreciate your valuable input and are delighted to hear that you had an overall positive experience during your stay.We look forward to welcoming you back and exceeding your expectations in the future.Best Regards,

Dear Liam,Thank you for sharing your experience, and we sincerely apologize for the inconveniences you encountered during your stay at our hotel. We deeply regret that the initial room you were assigned did not meet our usual standards of cleanliness, and we understand the frustration caused by the unpleasant odours.Your feedback is invaluable to us, and we have taken immediate action to address the issues you raised. We are conducting a thorough investigation into the housekeeping procedures to ensure such incidents do not occur in the future. We apologize for the lack of responsiveness from our front desk, and we are retraining our staff to prioritize guest concerns and provide prompt solutions.We also appreciate your comments regarding the room conditions mentioned in other reviews. Rest assured, we are working diligently to address any maintenance and cleanliness issues throughout the property.In regards to the refund matter, we are currently reviewing our communication with Expedia to understand the miscommunication and to prevent such incidents in the future. We are committed to improving our customer service, and your feedback serves as a valuable lesson.We genuinely regret that we fell short of your expectations, and we hope that you would consider giving us another chance in the future to provide you with the excellent service that our guests deserve.Thank you for bringing these concerns to our attention.Sincerely,

Dear Gregory,Thank you so much for taking the time to share your wonderful 5-star review! We are thrilled to hear that you had a fantastic experience during your stay with us. It is our utmost priority to provide exceptional service and create memorable moments for our guests, and we are delighted that we could exceed your expectations.Warm regards,

Dear Georgina,Thank you so much for your rating! We are thrilled to hear that you experienced excellence in customer service during your stay with us. Our team takes great pride in providing exceptional service, and it's always rewarding to know that our efforts have made a positive impact on our guests.Your feedback is truly appreciated, and we look forward to welcoming you back for another fantastic experience in the future. If there's anything specific that stood out to you or any suggestions you may have for improvement, please feel free to share. We value your input and strive to continually enhance our guests' experiences.Safe travels, and we can't wait to have you as our guest again!Warm regards,

Dear ANDERS,Thank you for taking the time to share your review. We appreciate your honesty and value your input as it helps us to continuously improve our services.We hope to have the opportunity to welcome you back in the future, so we can provide you with an even better experience.Thank you again for choosing to stay with us.Warm regards,

Dear Michael,Thank you for taking the time to share your feedback with us.We regret to learn that your experience fell short of expectations, and we sincerely apologize for any inconveniences you may have encountered during your stay. Our team takes all guest feedback seriously, and we are committed to making improvements based on your comments.If you could provide more details about the specific issues you faced, it would greatly assist us in addressing and rectifying the areas that need attention. Your satisfaction is our top priority, and we value your input as it allows us to continually enhance our services.We hope to have the chance to welcome you back in the future and provide you with a much-improved experience. Please feel free to contact us directly if there's anything specific you'd like us to address or if you have further feedback to share.Thank you once again for choosing Batmans Hill on Collins, and we look forward to the opportunity to better serve you in the future.Best regards,

Dear Narelle,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your recent stay. It is disheartening to hear that our staff in the dining room did not meet your expectations, and we assure you that this is not reflective of the level of service we aim to provide.We are sorry for any inconvenience caused by the room assignment. Your comments about the window and the shower have been duly noted, and we will address these issues with our team to ensure improvements are made. Our goal is to make every guest feel comfortable and at ease, and we regret that we fell short during your stay.We appreciate your positive note about our convenient location, especially for guests needing transportation to the dock for cruises. However, we understand that your overall experience did not meet your expectations in terms of value for the price paid.We take guest feedback seriously, and your comments will be shared with our team to implement necessary changes and improvements. We value your input as it helps us enhance the quality of our services.Once again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to welcome you back in the future, providing you with a much-improved experience.Warm regards,

Dear Vite,Thank you for taking the time to share your recent experience at our hotel. We're delighted to hear that our team could accommodate your request for an early check-in and that you felt welcomed by our friendly staff. Providing exceptional service and creating a positive atmosphere for our guests is our top priority.We appreciate your kind words and are thrilled to know that our staff was helpful throughout your stay. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share. We value your feedback and look forward to welcoming you back on your next visit.Safe travels and warm regards,