Hi Yoong How,Thank you for your kind words! We're thrilled to hear that you had an excellent stay with us and that you would highly recommend our hotel. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back again soon!Kind Regards,Anna FungHotel Manager

Hi Brittney,We sincerely apologize for the inconveniences you experienced during your stay with us. Your feedback is important to us, and we regret that the initial confusion with key retrieval and parking, as well as the issues within the apartment, detracted from your overall experience.We take your comments about the missing cupboard doors, stained carpet, and the challenges with air conditioning and the TV seriously. Our team will address these concerns promptly to ensure that they do not persist for future guests.We understand your frustration with the lighting situation and recognize the impact it had on your comfort. Our maintenance team will be dispatched to resolve the issue immediately.We are genuinely sorry for the overall negative impression left on your stay. We appreciate your feedback as it helps us identify areas for improvement. If there's anything specific you would like us to address or if there's an opportunity to make amends, please contact our management team directly.Thank you for bringing these matters to our attention. We hope to have the chance to regain your trust in the future.Kind Regards,Anna FungHotel Manager

Thank you!

Hi Vanessa,Thank you for bringing your recent experience to our attention, and we sincerely apologize for the inconveniences you encountered during your stay. It's disheartening to hear about the issues with the bathroom towels and the power outage.We take your feedback seriously and will investigate these matters to ensure they are promptly addressed. Cleanliness is a top priority, and we apologize for any oversight in the maintenance of the bathroom.Regarding the power outage, we understand the impact it had on your comfort, and we are working to prevent such occurrences in the future.Your feedback is invaluable, and we appreciate your understanding. If there's anything else you would like to share or if there's an opportunity for us to make it up to you in the future, please feel free to reach out.Thank you for choosing our hotel, and we hope to have the chance to welcome you back for an improved stay.Kind Regards,Anna FungHotel Manager

Hi Roderick,I'm sorry to hear that the size of the rooms and the seating arrangement didn't meet your expectations during your stay. Your feedback about the limited casual seating in the two-bedroom apartment is valuable. We'll definitely take this into consideration for future improvements to ensure our guests' comfort and convenience. If there's anything else we can do to enhance your experience or if you have any further suggestions, please feel free to let us know. We appreciate your feedback and hope to provide a more satisfying stay in the future. Kind Regards, Anna Fung Hotel Manager

Hi Johan,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay in our one-room apartment on the 36th floor.It's fantastic to know that you appreciated the great view and found the location quite central. We strive to provide our guests with a comfortable and convenient experience, and we are thrilled to hear that we met your expectations. It's also wonderful to hear that the apartment had everything you needed for a pleasant stay.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to share them with us.Thank you once again for choosing to stay with us.Kind Regards,Anna FungHotel Manager

Hi Colin,Thank you for sharing your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay, and we appreciate your patience and understanding.We regret the confusion regarding the reception area and the inconvenience of having to check in 200 meters down the road. Your feedback is crucial, and we will investigate this matter to ensure a smoother and more guest-friendly check-in process in the future.Regarding the pool access issue, we sincerely apologize for any misunderstanding. We understand how disappointing this must have been, especially when it was advertised as an amenity on Hotels.com. Rest assured, we will be addressing this discrepancy and updating our information accordingly to prevent such instances from occurring in the future.It is our goal to provide a seamless and enjoyable experience for our guests, and we deeply regret that we fell short during your stay. We appreciate your feedback, as it allows us to identify areas for improvement.Should your travels bring you back to the area, we hope to have the opportunity to make amends and offer you a more positive experience.Thank you for bringing these matters to our attention.Kind Regards,Anna FungHotel Manager

Hi Nicola,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the immediate, friendly, and helpful communication from our staff. It's always our goal to provide excellent service, and we're pleased to hear that our team met your expectations.We apologise for any confusion regarding the pool and gym access not being included. We understand the importance of clear communication, and your feedback will be shared with our team to ensure that this information is provided to guests before booking.Additionally, we appreciate your note about checking the TV settings before guest arrival. We will address this with our housekeeping team to ensure that all amenities are in proper working order for our guests.If there's anything else you would like to share or if you have additional suggestions for improvement, please feel free to reach out. We value your feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future.Thank you for choosing to stay with us.Kind Regards,Anna FungHotel Manager

Hi Stephanie,Thank you for providing feedback on your recent stay with us. We sincerely apologise for the issues you encountered during your time at our hotel, and we regret that we did not meet your expectations.It's disheartening to learn about the cleanliness concerns, damages, and overall disappointment with the apartment. We take your feedback seriously, and we assure you that we will address these issues promptly to prevent similar occurrences in the future. Our goal is to provide a comfortable and enjoyable experience for our guests, and it's clear that we fell short in your case.We appreciate your positive comments about the fantastic view and the proximity to Southbank. However, we understand that these positives were overshadowed by the condition of the apartment.If there's anything specific you would like to share about your experience or if you have additional suggestions for improvement, please feel free to reach out. We take your feedback to heart, and we hope to have the opportunity to regain your trust in the future.Thank you for bringing these matters to our attention, and we apologise for any inconvenience caused.Anna FungHotel Manager

Hi John,I'm sorry to hear that your experience didn't meet your expectations entirely. Your feedback is valuable to us, and we'd love to understand more about what we could improve upon. If there's anything specific you'd like to share or if there were particular aspects that didn't meet your satisfaction, please let us know. We strive to provide the best possible experience for all our guests and would appreciate any further insights you can provide.Kind Regards, Anna Fung Hotel Manager

Hi Jason,Thank you for sharing your experience! We're glad to hear that you found our location convenient and enjoyed the fantastic views from our higher floors. We apologize for any inconvenience regarding off-site parking. Your feedback is valuable. If there's anything else we can do to make your next visit even better, please let us know. Kind Regards, Anna Fung Hotel Manager

Hi Thomas,Thank you for your perfect rating! We are thrilled to hear that you had a fantastic experience during your stay. If there's anything specific you loved or if you have suggestions for improvement, please feel free to share.We appreciate your support and look forward to the opportunity to welcome you back for another outstanding stay.Kind Regards, Anna Fung Hotel Manager

Hi Kaye,Thank you so much for taking the time to share your feedback and for giving us a perfect score! We are thrilled to hear that you had an exceptional experience during your stay with us.Our entire team is dedicated to providing our guests with a memorable and comfortable stay, and it's incredibly rewarding to know that we succeeded in delivering that for you. We take great pride in our commitment to exceptional service, and your feedback reaffirms that we are on the right track.We look forward to welcoming you back in the future and providing you with another outstanding stay. If you have any special requests or preferences for your next visit, please don't hesitate to let us know. Your satisfaction is our top priority, and we're here to ensure you have another wonderful stay.Once again, thank you for choosing our hotel, and we can't wait to have the pleasure of serving you again in the near future.Kind Regards,Anna FungHotel Manager

Hi Trevor,Thank you for taking the time to share your feedback with us. We truly appreciate your comments as they help us identify areas where we can improve our services. We are sorry to hear that your experience fell short of your expectations in certain aspects of your stay.Your mention of the building creaking in windy conditions is a concern, and we will certainly investigate and address this issue to ensure a more peaceful night's sleep for our guests. We apologise for the inconvenience you faced during the check-in process, and we will work on making it smoother, especially for guests arriving late in the evening.Regarding the lack of power points and the lamp not being plugged in on one side of the bed, the absence of a hair dryer, and the condition of the iron board, we apologise for these inconveniences. This is not the level of comfort and convenience we aim to provide, and we will take immediate steps to rectify these issues and ensure that our rooms are well-equipped for our guests.We are also concerned to hear that you did not receive a response when you attempted to communicate these issues within the first 24 hours. This is not the level of service we aspire to deliver, and we will investigate and improve our communication channels to ensure a more responsive approach to guest concerns.On a positive note, we are glad to hear that you found the room clean and comfortable. We appreciate your acknowledgment of this aspect of your stay.Your feedback is invaluable, and we hope you will consider giving us another chance to provide you with an improved experience in the future. Please do not hesitate to reach out to us directly if you plan to return, and we will make every effort to ensure a more satisfying stay.Thank you for choosing our hotel, and we appreciate your input.Kind Regards,Anna FungHotel Manager

Hi Scott,Thank you for sharing your feedback with us. We appreciate your candid comments and regret that your experience did not meet your expectations.We apologise for any shortcomings you encountered, particularly the condition of the room and the discrepancies between the room layout and the images. Your feedback is important to us, and we will be reviewing the information provided on our website to ensure that it accurately reflects the room layouts.Additionally, we take your concerns about cleanliness seriously, and we will reinforce our cleaning procedures to address the issues you mentioned. Our aim is to offer comfortable and well-maintained accommodations for our guests.We value your input, and it helps us in our ongoing efforts to improve our services. If you decide to stay with us in the future, we hope to provide a more enjoyable experience that meets your expectations.Kind Regards,Anna FungHotel Manager

Hi Cameron,I'm truly sorry to hear about the disappointing experience you had during your stay. This is certainly not the level of service we aim to provide, and I apologize for the inconvenience and frustration it has caused.The cleanliness and maintenance issues you've mentioned are completely unacceptable. I assure you that we will be addressing these matters promptly to ensure a more comfortable and pleasant experience for our guests in the future.Your feedback is incredibly valuable to us, and we're committed to making the necessary improvements.Kind Regards, Anna Fung Hotel Manager

Hi Bella,Thank you for providing your rating. We value your feedback, and we would appreciate more details about your experience to better understand how we can improve. If there are specific aspects of your stay that you would like to discuss or if you have suggestions for enhancement, please feel free to share.Kind Regards, Anna Fung Hotel Manager

Hi Cindy,hank you for taking the time to share your detailed feedback with us. We're thrilled to hear that you had a great stay and enjoyed the fantastic views from our location.We're pleased to know that the proximity to Flinders Street station, dining options, and attractions like the casino and MCG were convenient for you.We appreciate your comments about the comfort and cleanliness of the bed. Your mention of the building creaking on windy days and the initial challenge with keys and finding your room is noted. We'll work to improve these aspects for our guests.Thank you for your kind recommendation. We look forward to welcoming you back on your next visit.Warm regards,Anna Fung -General Manager

Hi Rhanks,Thank you for sharing your positive feedback with us. We're delighted to hear that you enjoyed the great view and convenient location of our hotel. It's also wonderful to know that our staff's friendliness added to your experience.We look forward to welcoming you back on your next visit. Your continued support means a lot to us.Kind Regards,Anna FungGeneral Manager

Hi Miss G N,Thank you for providing a rating of 8 out of 10 for your experience. We appreciate your feedback, and we're always striving to improve and provide the best possible service. If you have any specific suggestions or comments to help us achieve a perfect score on your next visit, please feel free to share them. We hope to have the opportunity to serve you even better in the future.Kind Regards,Anna FungGeneral Manager

Hi Sharon,We're thrilled to hear that you had a great stay! If you have any feedback or if there's anything specific you'd like to share about your experience, please feel free to let us know. We're here to assist you with any questions or requests you may have, and we look forward to hosting you again in the future. Thank you for choosing to stay with us!Anna Fung -General Manager

Hi Jashneil,Thank you for sharing your positive experience during your stay at our property in Southbank. We're delighted to hear that you found it to be a 5-star experience and that you appreciated the convenient location with easy access to transportation and dining options.We understand that experiences can vary, and we're glad that your experience was so positive. Your feedback about the availability of certain facilities is noted, and we'll take it into consideration for future improvements.If you decide to stay with us again in the future, we look forward to providing you with another exceptional experience. If you have any specific requests or need assistance, please feel free to let us know. Your satisfaction is our priority, and we appreciate your kind words. Anna Fung -General Manager

Hi Jarrod,We apologize for the hassle you experienced when trying to access your room and the issue with your car not fitting in the car park. Your comfort and convenience are important to us, and it's regrettable to hear about these difficulties.To improve our services, we'll review the check-in process and assess the car park situation to ensure that our guests have a smoother experience in the future. If you ever decide to stay with us again, we hope to provide you with a more hassle-free and enjoyable experience. If you have any specific concerns or need further assistance, please don't hesitate to reach out. Thank you for your feedback, and we appreciate your stay with us.Anna Fung-General Manager

Hi Scott,We appreciate your kind words about our customer service and the apartment in the Aus 108 building. Providing excellent service and comfortable accommodations is our priority. If you have any further comments or if there's anything else you'd like to share, please feel free to let us know. We value your feedback and hope to continue providing you with positive experiences during your future visits. Thank you for choosing us as your accommodation.Anna Fung General Manager

Hi An Jo,I'm sorry to hear that your experience didn't meet your expectations. We take your feedback seriously and would like to know more about your specific concerns so that we can work to improve. If you're comfortable, please feel free to share any additional details or suggestions you may have. We value your input and hope to have the opportunity to provide a better experience in the future.Kind Regards,Anna FungGeneral Manager

Hi Leigh,We extend our sincere gratitude for your exceptional feedback. Your kind words have truly uplifted our team and serve as a testament to our unwavering commitment to providing an outstanding experience for our guests.Kind Regards, Gavin Hocking

Hi Alyce, Thank you for taking your valuable time to rate us excellent and post your review. We are glad to know that you enjoyed our service. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back.Kind Regards,Anna FungHotel Manager

Hi Katherine, Thank you very much for your review and your rating. I am so sorry to read about your experience. We pride ourselves on our five-star rating and hate having guests feel like they need to leave our hotel with a less-than-enthusiastic review. I know that our hotel manager reached out to you right away to talk about your experience, and we certainly hope that you felt your concerns were addressed during your conversation with her. We understand your frustration, though, and we hope you will give us a chance to host you again in the future.Kind Regards,Anna FungHotel Manager

Hi Kristyn, Thank you for writing us a great review. It is our pleasure to be of excellent service to you, and you may rest assured that we will take note of your feedback as we continue to make improvements to our services and facilities. We hope you had a delightful overall experience with us and look forward to welcoming you back in the future.Kind Regards,Anna FungHotel Manager

Hi Craig,Thank you for writing us a great review. It is our pleasure to be of great service to you, and you may rest assured that we will take note of your feedback as we continue to make improvements to our services and facilities. We hope you had a delightful overall experience with us, and we look forward to welcoming you back in the future.Kind Regards,Anna FungHotel Manager

Hi Kimberley, Thanks so much for staying with us, Kimberley, and for taking the time to write a review! We want to ensure our guests have a beautiful experience staying with us, starting with a lovely apartment. Thank you so much for calling it out--we sure appreciate it! We'd love to see you again soon!!!Kind Regards,Anna FungHotel Manager

Hi Kerry, Thank you for the glowing review.We're delighted to hear that you had a wonderful stay with us. We strive to provide our guests with warm hospitality, comfortable rooms, and efficient service, so this is great to hear.We'd love to host you again in the future; we'd look forward to that!Kind Regards,Anna FungHotel Manager

Hi Carla, Thanks so much for staying with us Carla and for taking the time to write a review! We want to make sure our guests have a beautiful experience staying with us and that starts with a beautiful apartment. Thank you so much for calling it out--we sure appreciate it! We'd love to see you again soon!!!Kind Regards,Anna FungHotel Manager

Hi Juni, Thank you for rating us perfectly. We hope that you had a great stay with us.Kind Regards,Anna FungHotel Manager

Hi Kristyn, Thank you for rating us perfectly. We hope that you had a great stay with us.Kind Regards,Ana FungHotel Manager

HI Leanne, Thanks so much for staying with us and taking the time to rate your experience. We strive for five stars every single time, so we're sorry we missed the mark in some way. We hope you'll come back and give us a chance to earn that fifth star!Kind Regards,Anna FungHotel Manager

Hi Michael, Thank you for rating us perfectly. We hope that you had a great stay with us.Kind Regards,Anna FungHotel Manager

Hi Leana, Reviews like this one make our collective hearts happy! Thank you so much for staying with us and for taking the time to share your experience. We really appreciate it! We hope to see you again soon!!!Kind Regards,Anna FungHotel Manager

Hi Arun, Thank you for rating us. Your feedback is very important to us as we are taking steps to improve ourselves and our operations. In case you would like to discuss it further, please feel free to send us a message.We do apologise for any dissatisfaction you've encountered. We hope to have an opportunity to offer our hospitality during your next stay.Kind Regards,Matthew DriessenGeneral Manager

Hi Steve, Thank you for rating us perfectly. We hope that you had a great stay with us.Kind Regards,Anna FungHotel Manager

Hi Geoff, Thanks so much for staying with us, Geoff and for taking the time to write a review! We want to ensure our guests have a beautiful experience staying with us, starting with a lovely apartment. Thank you so much for calling it out--we sure appreciate it! We'd love to see you again soon!!!Kind Regards,Anna FungHotel Manager

Hi Eden, Thanks so much for staying with us and taking the time to rate your experience. We strive for five stars every single time, so we're sorry we missed the mark in some way. We hope you'll come back and give us a chance to earn that fifth star!Kind Regards,Anna FungHotel Manager

Hi Eden,Thank you for taking the time to tell us about your recent stay, and we hope to welcome you back to the hotel soon.Kind Regards,Ana FungHotel Manager

Hi Tricia, Thanks so much for staying with us and taking the time to rate your experience. We strive for five stars every single time, so we're sorry we missed the mark in some way. We hope you'll come back and give us a chance to earn that fifth star!Kind Regards,Anna FungHotel Manager

Hi Candice, Thanks so much for staying with us, Candice and taking the time to write a review! We want to ensure our guests have a beautiful experience staying with us, starting with a lovely apartment. Thank you so much for calling it out--we sure appreciate it! We'd love to see you again soon!!!Kind Regards,Anna FungHotel Manager

Hi Cora, Thank you for rating us perfectly. We hope that you had a great stay with us.Kind Regards,Anna FungHotel Manager

Hi Danielle,We extend our sincere gratitude for your exceptional feedback. Your kind words have truly uplifted our team and serve as a testament to our unwavering commitment to providing an outstanding experience for our guests.We eagerly anticipate the opportunity to welcome you back for your next stay with us.Gavin HockingGeneral Manager

Hi Annalee, Thank you for writing us a great review. It is our pleasure to be of excellent service to you, and you may rest assured that we will take note of your feedback as we continue to improve our services and facilities. We hope you had a delightful overall experience with us and look forward to welcoming you back.Kind Regards,Anna FungHotel Manager

Hi Jaiteen,We would like to express our sincerest apologies if we fell short of your expectations during your recent stay with us. Your feedback is invaluable to us as it helps us identify areas where we need to improve and ensures that we provide the best possible experience for our guests.Gavin HockingGeneral Manager -Brisbane One

Hi Donald, We are so incredibly sorry that there was any aspect of your stay that you did not love. We pride ourselves on our five-star rating and hate having guests feel like they need to leave our hotel with a less-than-enthusiastic review. I know a team member reached out to you already to discuss your experience, and a refund has been processed. We understand your frustration, though and hope you will allow us to host you again in the future.Kind Regards,Anna FungHotel Manager