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"Zero sleep. Checked in at 3pm, was given a room next to the Lifts. Same thing happened the week before at their sister Novotel in same complex. I'm assuming these are the rooms for Expedia guests. Amazing that the soundproofing is excellent on the outside so that you hear no planes and yet, inside, the Lifts are so loud it sounds like planes ... all night, constant. Sleepless night was had. Not sure what we paid the high price for. Should provide ear plugs for guests in those rooms. Attempt at...

"I left before breakfast"

"The staff, while doing our check-in at 11pm at night, were wonderful. Do friendly and helpful. The male staff member we spoke to the next morning to make we had checked out correctly, refused to look me in the eye. Would only look at my husband even when I smiled and tried to speak to him. Happened again with male morning staff when we stayed in their Ibis wing a week later. Unfortunately, our room was on the back wall of the Lifts. We were exhausted checking in at 11pm and found we then...

"I hav unpleasant experience abt this hotel. Pros : decoration looks nice, clean, well equipped, front is helpful. Cons : I stayed at room 105 1. After check-in, electronics in the room was not working. I called house keeping, she said impolitely did I open any door. I said no, her voice sound frustrated and said I should check if door is open and wait 5 min till she comes down. I've waited 30 min but no one showed up so I asked front desk to help and wait for another 30 min before problem...

"We only stayed for one night to catch an early flight and you can't beat the location. A bit expensive but well worth it."

"Family room worked out great for our family of 3. They held our bags in locked room until we check-in. Check-in was easy and fast. Called the desk because our room was too hot. They turned on the air conditioning in our room and then it was comfortable. Checkout was just leave the room keys at front desk. "

"Allocated a room directly above property restaurant for 4 nights."

"Spacious quiet room, plenty of parking, great buffet breakfast close to city and public transport"

"Add bacon to that breakfast and you would have nailed it"

"There were no teaspoons in the room to stir coffee or sugar when making a cuppa "

"Friendly staff, clean and cozy room, convenient location."

"This property is located in the heart of the city - loved it"

"Great place to stay.. I only stay at this property when staying in Melbourne "

"Great location"

"Good hotel "

"Easy check in, lovely room with everything you need, restaurant and cafe were great. Accommodating staff. Really good location. Would recommend!! "

"We loved the location, within walking distance to all the trams also Crown entertainment precinct including South Bank. The roof top bar was an extra bonus. The pool could have been warmer (too cold to use). The only downside was the traffic noise, we were on floor 9 and still very noisy - no double glazing on windows I’m guessing, which was a pity and an oversight."