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"I was extremely disappointed with this hotel - we checked out two days early. It is at best a 3 star hotel. Only stay if you get a cheap deal and don’t expect 5 star service or standards. The WiFi doesn’t work we had to use 5G We had to wake up the bar server twice, the first time Christmas songs were played (in March!!) and the second time it was silent and had absolutely no atmosphere. We paid extra for a riverside view to watch sunset, don’t bother - hoards to boats arrive outside the hotel and play Chinese karaoke, loudly - it certainly doesn’t make for a peaceful or romantic setting - I appreciate there is nothing the hotel can do about this. The rooms are very tired. Our flights flickered significantly when we turned on the water. They are also not that clean, there was significant dust on the headboard. There is construction work going on around the hotel that we were not told about upon booking. The pool is rented out to anyone for $6 inc beers, we didn’t use this but again doesn’t fit with an exclusive 5star feel. The speciality dining restaurant is shut. Staff service is haphazard, we had to have an argument with the ma on the gate who refused to let our taxi into the hotel and made us walk - again all very minor but not 5 star. We tried to check out quietly but was greeted by the Operations manager who wanted my feedback, which I provided, he agreed the hotel was not up to standard and agreed to email me, not unsurprisingly I haven’t received an email. "

"Great hotel excellent location great staff "

"Pros: staff was very kind & helpful, location of the hotel was in close proximity to the morning & night market, and the room/hotel was clean. Cons: the drainage for both the shower and toilet were a problem during our 3 night stay. Although the water pressure was excellent, the hot water ran out one evening and were told that we’d have to wait about 30 mins as the hotel is fully booked and it’s a busy time for showers. I wouldn’t have minded that, but a heads up of busy shower hours would have been appreciated. Our toilet also clogged every day, even though we followed the rules about throwing toilet paper in the trash bin instead of the toilet. We worked around it by waiting to flush again, once the level subsided. Overall, I would recommend this hotel due to the location, cleanliness, and staff, but if you are particular about your showers as I am (water pressure & hot water), I would just be aware of the busy hours. The water pressure was great tho! "

"Excellent all round, except for WiFi which was really annoying. Especially when trying to confirm check in with airline chat, kept getting disconnected. It needs boosters to improve signal."

"Beautiful location with incredible staff!"

"I was blown away when I saw Puttaphi, 16 years old, handling the whole hotel during evening shifts. He is a very responsible young man. Thank you very much Mr. Kim"

"A lovely stay, a bit out of town but the regular shuttle service and views make up for it. "

"Everything was perfect "

"Oh this place provides amazing customer service. Spacious and clean room. Delicious breakfast especially their Chicken Fried rice! Location was close to everything - the Mekong river, the famous temples, the alms ceremony and night market / shops. I would also like to give a huge shout out to our check-in staff Ken, he went above and beyond to make our stay the most amazing one. He accommodated to split our bed for two people. He was our barista who made our Margarita drink, and our welcome lemongrass drink He served us food in the buffet breakfast. And lastly, he drove us back to the airport. Overall, I would really recommend this hotel for everyone who wants to visit Luang Prabang. A+++"