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Arena de Santa Fe by Bernalo Hotels

3.0 star property
Guests start their day with a delightful breakfast on serene grounds, then relax by the sun-kissed pool or enjoy rejuvenating spa treatments.

Choose dates to view prices

Hotel Arena welcomes travelers to an inviting retreat with a delicious English breakfast and peaceful garden. Enjoy rejuvenating spa treatments, including sauna and massage services. Connect via in-room WiFi and unwind at the outdoor pool or in the quiet library.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of COP 30000 per pet, per night

Up to 10 kg per pet

Children and extra beds

Children are welcome

Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: COP 30000 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

There is no hot water on site
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Frequently asked questions

Does Arena de Santa Fe by Bernalo Hotels have a pool?

Yes, this property has an outdoor pool.

Is Arena de Santa Fe by Bernalo Hotels pet-friendly?

Yes, Arena de Santa Fe by Bernalo Hotels allows pets with a maximum weight of up to 10 kg per pet. There's a fee of COP 30000 per pet, per night.

How much is parking at Arena de Santa Fe by Bernalo Hotels?

Self-parking is free at this property.

What time is check-in at Arena de Santa Fe by Bernalo Hotels?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Arena de Santa Fe by Bernalo Hotels?

Checkout is at 1:00 PM.

Where is Arena de Santa Fe by Bernalo Hotels located?

Situated in Santa Fe de Antioquia, this hotel is within 3 miles (5 km) of Iglesia de Santa Bárbara, Museo Juan del Corral and Bolivar Square. Cathedral of Santa Fe de Antioquia and Casa Atanasio Girardot are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

8.6

Cleanliness

8.0

Amenities

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 4 out of 12 reviews
Rating 8 - Good. 4 out of 12 reviews
Rating 6 - Okay. 2 out of 12 reviews
Rating 4 - Poor. 1 out of 12 reviews
Rating 2 - Terrible. 1 out of 12 reviews

Reviews

Verified

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceso de Reguetón en la música
Stayed 2 nights in Jul 2021
Verified

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Arena

Todo estuvo súper bien
Stayed 1 night in Apr 2021
Verified

4/10 Poor

NIGEL

Liked: Cleanliness, staff & service, room comfort

Good hotel needs to improve customer service.

I made a reservation for a superior room. Quoted price for the room was 180k COP. Upon check in was not advised my room has been downgraded and also charged more for a smaller room 200k COP. I asked the young girl at the front desk that this is not the room I reserved as per the website. She advised me the pictures are not reflective of the rooms available. I asked her then why is the a price difference for the rooms on the website which You chose to advertise por potential customers. She advised me that the booking I made two months in advance is oversold now. As I won't be able to stay in that room. I asked her why then would you charge me more for a room of lesser value then the one I reserved. No response. I said would you be offering me any complimentary services. Nothing was offered. Upon checking into my room the air conditioner was not working. When advised to the gentleman working at night a new room was offered. The staff at the hotel are great. Slight improvements needs to be made for better communication. Upon check-in should be advised if my room is available or not. Also offered some form of compliments due to the issue to offset the inconvenience. Also advertise accurately the rooms which are available. As a customer I would appreciate being offered what I paid for. If it's not available to some unseen or uncomfortable circumstances the hotel should take responsibility and accountability and offer some form of compensation.
Stayed 1 night in Jan 2021
Verified

2/10 Terrible

Catalina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Pésima experiencia, después de ingresar al hotel y estar en habitación, no sacaron porque la reserva no registraba y nunca nos dieron solución a nada
Stayed 1 night in Jan 2021
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good experience, the kids loved the pool but a larger jacuzzi would have been nice (they appear to have one but it was drained). The complimentary breakfast was fine.
Stayed 2 nights in Dec 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy amplias las instalaciones, excelente atención, un lugar muy tranquilo y aseado.
Stayed 2 nights in Oct 2020
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien pero pedí que me decoraran la habitación por el cumple de mi novio y no lo hicieron :(
Stayed 1 night in Oct 2020
Verified

8/10 Good

Jhon alexander

Stayed 1 night in Jun 2021
Verified

6/10 Okay

mauricio

Liked: Staff & service
Stayed 2 nights in Jun 2021
Verified

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities, room comfort

MI ESTADIA

Stayed 2 nights in Oct 2020
Verified

10/10 Excellent

Juan camilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Verified

6/10 Okay

Gabriel

Stayed 1 night in Sep 2020