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Hotel Sumatera

2.5 star property
Travelers find complimentary newspapers and coffee/tea service waiting at Hotel Sumatera, where helpful concierge staff make city exploration effortless

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Located in the city center, Hotel Sumatera offers a genuine retreat from urban exploration. Guests can mingle at the daily manager's reception, enjoy a meal at the on-site restaurant, and stay connected with the free WiFi available in every room.

Reviews

4.0 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services
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Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 11:00 PM

Late check-in subject to availability

Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

The property charges 8 per cent for credit card payments

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Credit card charges are subject to a surcharge of 8 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
Clothing is optional at this property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Frequently asked questions

Is Hotel Sumatera pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Sumatera?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Sumatera?

Check-in start time: 1:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Sumatera?

Checkout is at noon.

Where is Hotel Sumatera located?

Situated in Medan, this hotel is within a 10-minute walk of Great Mosque of Medan and Maimun Palace. Tjong A Fie's Mansion and Medan Mall are also within 1 mile (2 km). Medan Station is 25 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

4.0

4.0

Cleanliness

5.0

Amenities

4.8

Staff & service

5.4

Property conditions & facilities
Rating 10 - Excellent. 0 out of 3 reviews
Rating 8 - Good. 0 out of 3 reviews
Rating 6 - Okay. 1 out of 3 reviews
Rating 4 - Poor. 1 out of 3 reviews
Rating 2 - Terrible. 1 out of 3 reviews

Reviews

Verified

6/10 Okay

ao-chan

Liked: Staff & service, amenities
部屋は　古いですが、　受付の対応は非常に丁寧で、思いやりがあり、スマホでの音声変換アプリも併用していました。 朝食は　簡素ですが　ピラフが非常に旨かったです。 ホテルへはタクシーを利用されるのが一番です。不整備の側道や信号機が少ないので、帰りは　KNO　国際空港へタクシーを使いました。物価が安いのでそんなに高くありませんでした。 なお、コンビニに対面にあり便利でした。
Stayed 3 nights in Jan 2020
Verified

2/10 Terrible

R

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 25 nights in Jul 2021
Verified

4/10 Poor

Roesmal

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019