Best Western hotels in Matthews

"Clean room, courteous staff, additional parking needed due to the event, food took long and was incorrect. "

"No elevator work the entire (4) day stay..,placed on Six floor had to carry my own luggage up and down the steps I’m almost (66). Lock out my room (3) times the card to enter is bad. No one called to explain about the broke elevator nor offer to pay the money I paid back…nor was there an action plan in place to offer an another hotel. It’s was just terrible elderly people treated like this. I e were told the elevators were down since last Wednesday."

"Wonderful stay! Thank you!"

"Breakfast was great! I got bagels, cream cheese, and a pastry. All were fresh and delicious."

"$50 to park our car there for a week. Free shuttle drop off and pickup from the airport"

"Decent room with 0 amenities "

"Pleasant experience! Staff was excellent"

"Beautiful place to stay! Will be back!"

"A double booking allowed a family to enter my room in the evening while I was watching TV. (They were given an access card!). I told them to return to the customer desk to straighten out the mess. They apologized for the inconvenience, even though it was not their fault. I hope that they had no trouble getting another room. Your customer service rep. then phoned me and she was very nice and apologized for the error. The TV did not work after that. Other than this the experience was fine. Very nice corner suite on the 10th floor. I prearranged valet car pickup for the morning of our departure. They had no record of it for some reason the morning of our departure, but they were able to retrieve my car quickly despite this."