SureStay by Best Western Massena

Property class: 2

Choose dates to view prices

Located close to Harte Haven Shopping Center, SureStay by Best Western Massena provides free continental breakfast and a terrace. Stay connected with free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
The current price is ฿3,716
฿4,124 total
includes taxes & fees
4 Nov - 5 Nov

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

A hotel room with a bed, a sofa, a desk, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

A hotel room with a bed, desk, chair, refrigerator, microwave, TV, and a couch.

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, a desk with a chair, a refrigerator, a microwave, a television, and a leather armchair.

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a nightstand with a lamp, and a wooden headboard.

Standard Room, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

A hotel room with a large bed, two bedside tables with lamps, a window with curtains, and an air conditioning unit.

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

A hotel room with a large bed, a desk with a chair, a TV, and a window with curtains.

Standard Room, 1 Queen Bed, Accessible, Bathtub

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
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About the area

Massena is home to SureStay by Best Western Massena. Harte Haven Shopping Center and Robert Moses State Park - Thousand Islands are two other places to visit that come recommended. Visit our Massena travel guide
Map
15054 State Highway 37, Massena, NY, 13662

What's nearby

  • A sunset over a body of water with a bridge in the background.
    Robert Moses State Park - Thousand Islands
    13 min drive - 15.3 km
  • Grasse River
    1 min drive - 1.9 km
  • Akwesasne Mohawk Casino
    32 min drive - 37.5 km
  • Clarkson University
    39 min drive - 42.6 km
  • St. Lawrence University
    44 min drive - 60.0 km

Getting around

  • Cornwall Station
    30 min drive
  • Massena, NY (MSS-Massena Intl.)
    13 min drive

Restaurants

  • McDonald's
    4 min drive
  • Pizza Hut
    6 min drive
  • Spanky's Diner
    4 min drive
  • Taco Bell
    9 min drive
  • Rusty Wheel
    6 min drive

About this property

SureStay by Best Western Massena

  • Hotel near Harte Haven Shopping Center
  • SureStay by Best Western Massena provides amenities, such as free continental breakfast and a terrace. Guests can connect to free in-room WiFi.
  • Additional perks include:
    • Free self-parking
    • Motorhome/coach/lorry parking, a round-trip airport shuttle (surcharge) and a 24-hour front desk
    • A nature reserve, barbecues and a vending machine
  • Room features
  • All guest rooms at SureStay by Best Western Massena include thoughtful touches, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and desk chairs.
  • More conveniences in all rooms include:
    • Designer toiletries, shower/bath combinations and hairdryers
    • 33-inch flat-screen TVs with cable channels
    • Fridges, microwaves and coffee/tea makers

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The price is ฿2,413
฿2,863 total
includes taxes & fees
22 Nov - 23 Nov
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Frequently asked questions

Is SureStay by Best Western Massena pet-friendly?

Yes, this property allows pets (limit 2 total). There's a deposit of USD 150 per stay and a fee of USD 30.00 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at SureStay by Best Western Massena?

As of 1 Nov 2026, prices found for a 1-night stay for 2 adults at SureStay by Best Western Massena on 4 Nov 2026 start from ฿3,716, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at SureStay by Best Western Massena?

Self-parking is free at this property.

What time is check-in at SureStay by Best Western Massena?

Check-in start time: 3 PM; check-in end time: 3:00 AM. Late check-in is available during limited hours.

What time is check-out at SureStay by Best Western Massena?

Checkout is at 11 AM.

Does SureStay by Best Western Massena provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM-7:00 PM on request. A fee of USD 20 per person applies.

Where is SureStay by Best Western Massena located?

Situated in Massena, this hotel is 3.2 mi (5.1 km) from Harte Haven Shopping Center.

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Reviews

SureStay by Best Western Massena Reviews

7.6

Good

8.0

Cleanliness

7.4

Location

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 152 out of 521 reviews
Rating 8 - Good. 197 out of 521 reviews
Rating 6 - Okay. 97 out of 521 reviews
Rating 4 - Poor. 45 out of 521 reviews
Rating 2 - Terrible. 30 out of 521 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers are amazing and the place is clean and safe to stay at
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean, comfortable room, helpful staff, a great shower, comfortable beds! All at a reasonable price. What more could you ask for!
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff is good and cooperative. Hotel Manager Sam did provide a great customer service. I would say she is good I can give her 5 star
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for the fishing tournament
Stayed 6 nights in Jul 2026
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Was clean and staff was helpful and friendly…perfect for the price point…will stay there again when back in the area…
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If was neat and clean. The staff was helpful and friendly.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Clean bed and the shower worked….
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when I’m in the north country for business. Staff is accommodating and they recent made some improvements Always very clean and nice and quiet
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s Quiet and the price is reasonable for the rooms
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Great place to stay

The hotel was very clean. The staff were very accommodating. Quiet and a nice place to stay.
Stayed 2 nights in Oct 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
The rooms were clean and beds were comfortable, but the shower was like a fire hose and we couldn’t adjust it. There was no coffee maker in the room so we went to get some at breakfast breakfast which was due to start at 7 but didn't open until almost 7:30 so the lack of caffeine before an early function was a bummer.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, accommodations were beyond convenient. Plus the area was rural so it was nice, peaceful, and quiet
Stayed 3 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly bunch of folks. Stay at this place for value, safety and comfort.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Beautiful room very helpful with any questions I would come back enjoy my visit
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager is both helpful and lovely. The hotel is clean and quiet. I highly recommend it.
Stayed 1 night in Apr 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Property was clean and good for it age, proprty is dated
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
The staff were great. Very accommodating, helpful and nice. Definitely a good place to stay if you’re just looking for some place to sleep. Not walkable to anything.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The women who checked us in was outstanding. We managed to arrive a day early, and she was very helpful in setting us up with a second night. Down side was the hotel was a little far out from local eateries. But definitely a clean comfortable place.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Diamond in the rough

While this hotel might appear from the road as rundown place, it deserves a second look! Excellent amenities, clean, easy check-in and very safe. Plenty of parking space and conveniently located. I was pleasantly surprised with the room! Much larger and cleaner than some nice hotels I've stayed at. Will definitely return on my next trip.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was as advertised and easy. Room is very clean. Mattress’s look brand new. 5 min drive from Walmart, McDonalds, Pizza Hut and more. 15 minutes from the. Canadian boarder
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Amenities, property conditions & facilities
Should update the website. There is no breakfast included for your stay. Found some great restaurants in the area.
Stayed 2 nights in Jul 2023
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service
Room was clean and kept. Beds are very hard. Fire alarm went off at 4 am. Had to clean the coffee maker in the room before I could use it. No one works front desk.
Stayed 2 nights in May 2024
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Breakfast advertised.....no breakfast.....remote didn't work even after desk clerk tried to fix it.....not the cleanest.....
Stayed 3 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The rooms were very clean, and the staff was friendly. Checking in and checking out was easy. It was hard to fall asleep when we could hear people snoring and talking behind walls. Someone was watching TV at 6 a.m., which woke us up. It was as if the walls didn't exist. The same goes for the smell. Without ventilation, smells traveled from room to room. Every time we entered the room, it smelled horrible despite its cleanliness.
Stayed 2 nights in Oct 2024