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"Perfect place to stay in Keswick"

"We found the room and hotel to be quite dated Carpets were dirty and towels had marks on them. We never felt clean during our stay here. It was our first trip to the Lakes and we have been put off returning because of it."

"I stayed in room 65. The room was clean the staff were really helpful. The breakfast was well presented and really nice. We ate there once in the evening and it was great. The spa was really nice. We both had a massage felt really relax. As anyone would tell you there lots to do in the local area, but also good to just relax. I recomend booking the treatment in advance of your stay as its hard to get hold off the massuer."

"We stayed in the Osprey room, a double room, very nicely refurbished. The bed was king sized and quite comfortable. Breakfasts were fine with a nice variety of food offered."

"Our room, on the first floor, was excellent with lovely views. The food was of a high quality and the service was very good except on one of our three evenings when we were forgotten about and it took at least three complaints to get our meal started. On this occasion we were in the restaurant for about two hours and it took 45 minutes before we got our starter. This was a shame because otherwise everything was perfect."

"The hotel was very nice, clean and pleasant with very accommodating staff who are very keen to help me if required. I was there on business so I managed to get a very good nights sleep every night. I was on the top floor and it was extremely comfortable and I slept well. The swimming pool sauna and Jacuzzi were an excellent addition that I used each night. Overall, a very nice experience"

"Very friendly and efficient staff, clean rooms, lovely breakfast, highly recommended."

"The hotel is showing its age, but is quite clean. Room was good but basic, the room heat control was difficult, had to contact the front desk where they promptly turned on the electricricity. The room got cold at night and I tried to get the heat to work with no success, but then at 05:20 the heat came on magically. I assume they have the heat control on timer to save energy. The very large unheated outdoor pool was good but swimming would be difficult with all the large waves."

"Pleasant experience overall. Staff was amazing and very helpful."