Riad Heklek

Property class: 3.5

Choose dates to view prices

Reviews

8.8 out of 10
Excellent
Located close to Koutoubia Mosque and Jemaa el-Fnaa, Riad Heklek provides free full breakfast, an adjacent golf course and a free daily manager's reception. The on-site Moroccan cuisine restaurant, Riad Heklek, offers lunch and dinner. Enjoy on-site activities, such as horse riding and hiking/biking. In addition to a terrace and an art gallery on-site, guests can connect to free in-room WiFi.

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Laundry room

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room

Room

Superior Room

  • 19 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double Room, Ensuite

Room

Comfort Double Room, Ensuite

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double or Twin Room, Ensuite

Room

Standard Double or Twin Room, Ensuite

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About the area

Located in Kasbah, a neighbourhood in Marrakech, Riad Heklek is next to a golf course. Moroccan Culinary Arts Museum and Dar Tiskiwin Museum are cultural highlights, and travellers looking to shop may want to visit Jemaa el-Fnaa and Mellah Market. Majorelle Garden and Agdal Gardens are also worth visiting. Take the opportunity to explore the area for outdoor excitement like ecotours. Visit our Marrakech travel guide
Map
Derb Bzou 41, Medina, Marrakech, 40000

What's nearby

  • An interior with ornate columns, intricate tile work, and a central doorway.
    Saadian Tombs
    5 min walk - 0.5 km
  • A historic stone archway with intricate carvings, flanked by two red flags and a street with a motorbike passing through.
    Bab Agnaou
    7 min walk - 0.6 km
  • Ancient stone walls, a clear sky, and green bushes.
    El Badi Palace
    8 min walk - 0.7 km
  • A bustling square with a prominent tower, surrounded by traditional buildings and palm trees.
    Jemaa el-Fnaa
    18 min walk - 1.6 km
  • Royal Palace
    8 min walk - 0.7 km

Getting around

  • Marrakech Central Station
    15 min drive
  • Marrakech (RAK-Menara)
    15 min drive

Restaurants

  • Mi Fatima - Best Soup
    14 min walk
  • Snack El Bahia
    11 min walk
  • Kosybar
    12 min walk
  • Mozaik
    13 min walk
  • Le Tanjia
    13 min walk

About this property

Riad Heklek

  • Hotel remodelled in 2020 and located near Jemaa el-Fnaa
  • Located close to Koutoubia Mosque, Riad Heklek provides free full breakfast, an adjacent golf course and a free daily manager's reception. The on-site Moroccan cuisine restaurant, Riad Heklek, offers lunch and dinner. Enjoy on-site activities, such as horse riding and hiking/biking. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and an art gallery on-site.
  • Other perks include:
    • A round-trip airport shuttle (surcharge), a front desk safe and tour/ticket information
    • A 24-hour front desk, smoke-free property and coffee/tea in reception
    • Luggage storage
  • Room features
  • All rooms are individually furnished, and have comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and safes.
  • Other amenities include:
    • Showers, free toiletries and hairdryers
    • Wardrobes/cupboards, heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 400 metres
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of EUR 20; reservation required

Restaurants on site

  • Riad Heklek

Things to do

  • Art gallery
  • Designer stores
  • Hiking/biking trails
  • Horseback riding/rentals
  • Shopping centre

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Built in 2017
  • Communal living room
  • Renovated entire property - November 2020
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed: New Year's Eve and New Year's Day.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.22 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 15 per vehicle (one-way, maximum occupancy 6)
  • Hosted evening meal: EUR 20

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not served at this property

Frequently asked questions

Is Riad Heklek pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riad Heklek?

There is free parking nearby.

What time is check-in at Riad Heklek?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Riad Heklek?

Checkout is at 10:00 AM.

Does Riad Heklek provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 15 per vehicle applies.

Where is Riad Heklek located?

Located in Kasbah, this golf hotel is within 1 mile (2 km) of Saadian Tombs, Jemaa el-Fnaa and Koutoubia Mosque. Moulay Al Yazid Mosque and Bab Agnaou are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Riad Heklek Reviews

8.8

Excellent

9.0

Cleanliness

8.0

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 14 out of 26 reviews
Rating 8 - Good. 9 out of 26 reviews
Rating 6 - Okay. 1 out of 26 reviews
Rating 4 - Poor. 2 out of 26 reviews
Rating 2 - Terrible. 0 out of 26 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great stay at Riad Heklek. The property is beautiful and newly renovated. There is lots of room and comfortable beds. The room has welcome treats and small water bottles. The shower water pressure was very low and not a lot of hot water. They do ask for your room key as you leave the property which was different for us. Breakfast was delicious and fresh in the morning. Muhammed is very friendly and helpful. The location is close to most streets and taxis will find it difficult to pick up and drop you off on narrow streets. Not a big issue unless you have large luggage. Thank you for the great stay and being so welcoming.
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Die Lage ist super, zu Fuß ist die Medina gut erreichbar, man ist praktisch voll im Geschehen, Es war sauber und das Personal sehr freundlich. Die Zimmer sind sehr klein. Und im Frühstücksraum war es sehr kalt, was zu anderer Jahreszeit wahrscheinlich von Vorteil ist.
Stayed 6 nights in Mar 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr zentral gelegen, man ist mitten im turbulenten Alltagsleben. Der große Platz ist fußläufig in 10 Minuten zu erreichen. Die Zimmer sind ausreichend. Das Frühstück ist gewöhnungsbedürftig, vor allem, wenn man nichts Süßes zum Frühstück mag. Ein Stück Kuchen, ein Crêpe, eine Art Fladenbrot und Butter und Marmelade. Kaffe oder Tee. Der Orangensaft ist frisch gepresst 👍. Schade, dass es keine Dachterrasse gibt. Das Personal ist stets zur Stelle und sehr hilfreich, auch wenn man Ausflugstipps benötigt. Für eine Woche Aufenthalt eine Empfehlung.
Stayed 6 nights in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nous avons été en famille et avons apprécié notre sejour au riad heklek. Propre, calme et super choix d'activités à faire. Nous recommendons ce riad!!
Stayed 4 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Obwohl mitten in der sehr lebhaften Kashba, sehr ruhig und wie eine kleine Oase der Ruhe. Das Team ist sehr aufmerksam, zuvorkommend und hilfsbereit. Gut organisiert, Transfers und Ausflüge haben top funktioniert.
Stayed 6 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato personalizado, siempre dispuestos a ayudarte.
Stayed 4 nights in Oct 2019
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities, room comfort

No recomendable

Desde un principio me ha costado un montón contactar con el riad para pedir el transfer del aeropuerto. Estuve durante casi 1 mes mandando correos y no me contestaban,buscando en todos lados por si el correo estaba mal o lo habían cambiado. Les escribí por Instagram y tampoco contestaban...y ya a falta de una semana de viajar a marrakech les escribí por facebook y ya me contestaron. Me dijeron que el transfer me lo confirmaban y que era GRATIS. Llegamos a marrakech,nos recogieron,todo perfecto. Hasta que llegó el día de irnos. Nos dijeron que teníamos que pagar 220dirham por el transfer,y nos cobraron 50dirham de agua(cuando en la web te pone que es gratuita,como la transfer tambien). Yo enseñando el mensaje que me mandaron diciendo que era gratis,y aun así nada.No nos dejaron irnos hasta que no pagamos todo. Al día anterior pedimos dejar las maletas en la consigna y nos dijeron que si,que no había problema. Pero después de todo el percal de tener que pagar el transfer y todo,y que pusimos pegas a ello, de repente no podíamos dejar las maletas porque al día siguiente el riad iba a estar cerrado...qué casualidad vaya! En fin,que nos fuimos disgustados del Riad,con las maletas a todos lados y pagando de más.
Stayed 3 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kind and friendly staff, cozy and clean rooms
Stayed 2 nights in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good Riad, surroundings are just ok!

The Riad is very good! It's very clean and comfortable, the staff is very polite and accommodating and the prices are within a very reasonable range. The free breakfast included in our reservation was very nice. The only downside is the surroundings. I cannot say that I felt unsafe, but the residents scam you to pay for parking, directions to the hostel, etc... Overall, I recommend staying at this Riad, just watch out for scams nearby, specially if you have a rental car.
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Riad, such a cosy little place in the heart of the Medina.. Staff definitely made the holiday, they were all so friendly and welcoming, and made our stay so easy!
Stayed 10 nights in Apr 2019
Verified review

6/10 Okay

Liked: Staff & service
War ganz gut leider etwas laut in der Nacht . Der Ort prima . Das Personal super
Stayed 4 nights in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Prima Lage, nette Zimmer, ein Hahn als Wecker :)

Wir haben zweimal innerhalb einer Woche im Heklek übernachtet, in unserer ersten sowie unserer letzten Nacht in Marokko/Marrakesch. Wir waren in unterschiedlichen Zimmern untergebracht und haben uns in beiden sehr wohl gefühlt. Im Zimmer hat uns die Deko bzw. die Zimmerbeleuchtung echt gut gefallen! Die Lage in der Medina ist ideal, man ist direkt mitten im Trubel, in einer engen Nebengasse, also perfekt! Das Personal ist nett, negativ war nur, dass mein 7h Frühstück nicht vorbereitet war, aber okay. Aufgeweckter war da schon der Nachbarshahn, der ab 4 Uhr in regelmäßigen Abständen krähte :)
Stayed 1 night in Feb 2019
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor staff, lies, and deceit: Uncomfortable stay

The water pressure at the riad was very poor. The room was humid and very cold during the night. Even an extra blanket couldn't completely keep us warm. The location is good. Close to the medina and other parts of the Old Town. However, I was very disappointed with my stay. When we first checked in, the lady receptionist- the one who speaks English - tried to sell us a lot of excursions. We were interested in going to the outskirt, so we decided to sign up for just one excursion although she tried to corner us to sell more. We were promised that we wouldn't have to pay more than what was promised, but during the trip, we were forced to take a local guide and didn't have any say in the itinerary which incurred extra expenses. The driver was 45 mins late. We had to wait for others and ended up leaving 1hr and 45 mins later than the schedule. The pamphlet had wrong info - the travel time. We were ripped off during lunch, 300 percent markup of what you pay in the city. We also used their laundry service, but my tank top and our fabric bag were gone. Socks were not at all dry when we paid extra to have them dry. The receptionist lady didn't follow up on her promises. Bottom line: If you're willing to deal with a staff who is willing to lie to your face just to make a quick buck which you will find out a day later, go ahead. If not, don't book this place. P.S. When we made a complaint, she suddenly pretended not to understand us and tried to bargain with us.
Stayed 3 nights in Feb 2019
Verified review

8/10 Good

Liked: Staff & service

Good value for money

Lovely staff although they will do their best to sell you one of their pricey day trips which I actually would not call trips as all they include is transport. Hard matteress, rooms are more downgraded than shown on the pics but overall a nice demo riad. Nice breakfast. Fine location, close to El Badi etc, 30 mins walk to other places (Jemaa el Fna).
Stayed 3 nights in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad carinissimo, ottima posizione in una zona tranquilla. Colazione buona e personale gentile. Unica cosa:avevano imbiancato da poco e nelle camere c'era odore di vernice. Ad una parte del gruppo hanno proposto di dormire in un altro Riad (stupendo) ma gli altri sono dovuti rimanere lì.
Stayed 2 nights in Dec 2018
Verified review

10/10 Excellent

Clean beautiful riad. Very relaxed after busy lively day in medina. Staff are calm, kind, friendly and helpful.
Stayed 1 night in Nov 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Goed verblijf. Vriendelijk en gastvrij. Ontbijt was prima.
Stayed 3 nights in Nov 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Safe and convenient Riad for a great rate

Nadera was a great resource and helped direct us to the local places - including the doctor when needed. Her and her colleague both spoke english well enough to understand and make you feel comfortable. The riad is located within walking distance to everything so it is very convenient. The only drawback is that you dont get a separate key to enter the main gates of the riad, instead, hosts take alternating day night shifts and open the door for you when you buzz in. The breakfast is very simple but decent. The riad itself is nicely decorated and is cozy (not flashy or super stylish as you may expect from the instagram life pictures of other places). Overall it was a comfortable and safe stay - no regrets - p.s. we were visiting from Ottawa, Canada
Stayed 3 nights in Nov 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, close to souks comfortable room. Air conditioning
Stayed 3 nights in Oct 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019