Just need to upgrade the institiutional toilet paper to something decent...
Michael
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Kiley วันที่ 1 พ.ค. 2024
Thank you for sharing your thoughts on the toilet paper. We truly value your feedback, and we're sorry it didn't meet your expectations. We'll definitely consider upgrading it to enhance your comfort during your next visit.
10/10 ดีเลิศ
Marilyn
เดินทางกับคู่รัก
30 เม.ย. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
We loved our stay here! The location is perfect for adventures in any of the keys. Awesome sunsets by the lighthouse.
Marilyn
เข้าพัก 7 คืน, มีนาคม 2024
การตอบกลับจาก Kiley วันที่ 1 พ.ค. 2024
Thank you so much for your wonderful review! We're thrilled to hear that you loved your stay with us and that our location provided the perfect backdrop for your adventures in the Keys. Watching the sunsets by the lighthouse is indeed a magical experience, and we're delighted that you got to enjoy it. We hope to welcome you back for more unforgettable moments in the future!
nice resort in need of a little upgrading....needed a better option for breakfast
james
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Kiley วันที่ 1 พ.ค. 2024
Thank you for your feedback. We're currently undergoing renovations, including improvements to our breakfast options. We hope you'll visit us again to experience the upgrades firsthand.
Thank you for your kind words! We're thrilled that you had a great experience at our hotel. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We can't wait to have you back!
I've stayed at Faro Blanco the past couple years and I was pleasantly surprised by the recent renovations. I highly suggest staying with Faro Blanco as the staff and amenities are superb.
Terrance
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Kiley วันที่ 23 เม.ย. 2024
Thank you so much for staying with us! I am so happy to hear that you had such a great stay. We can't wait to see you again for your next stay!
4/10 แย่
lisa
เดินทางกับคู่รัก
21 เม.ย. 2024
Second floor was Uber construction. My window view was a brick wall staring at part of the hotel wall
lisa
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Kiley วันที่ 23 เม.ย. 2024
I'm sorry to hear about your experience with the construction noise and the view from your window. We strive to provide a comfortable and pleasant environment for all our guests, and it seems we fell short in this instance. Your feedback is valuable, and we'll address these issues to ensure a better experience for future stays. Thank you for bringing this to our attention.
Polite and professional staff. Super friendly and accommodating.
Kyle
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Kiley วันที่ 23 เม.ย. 2024
We're thrilled you found our staff polite, professional, and accommodating. Your satisfaction is our priority, and we'd be delighted to welcome you back anytime!
As soon as we walked in the staff treated us as if they were bothered that we were checking in so early in the morning . She asked “ do you need something “ with a sassy kinda annoyed attitude but we just ignored it . Rooms were clean and had a quiet environment . Worth it for a short stay.
Amelia
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Kiley วันที่ 23 เม.ย. 2024
I'm sorry for the less-than-ideal check-in experience you had. We'll address it promptly to ensure better service. However, I'm glad you found the rooms clean and the atmosphere quiet. Your feedback is valuable, and we hope to provide you with a flawless experience next time. Thank you for choosing us.
Didn't get to stay at Original booking they moved us to the CourtYard due to an issue they had but turned out better. A room with and amazing view actually would probably book the Courtyard the next time to begin with. Everything was perfect. Parking. Bikes to use. Wonderful pool. Fire pits. Beautiful property.
Jeanne
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Kiley วันที่ 18 เม.ย. 2024
Thank you for sharing your feedback! We're thrilled you enjoyed your stay at the Courtyard, despite the initial change. It's fantastic to hear you appreciated our amenities and property. We'd love to welcome you back anytime. Let us know if there's anything else we can do to make your next stay even better!
Very nice place to relax with no issues!! Food and beverage very good! Personal very attentive
Mark
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Kiley วันที่ 17 เม.ย. 2024
We're thrilled to hear that you had a relaxing stay with us! It's wonderful to know that you enjoyed our food and beverage offerings, and that our attentive staff helped make your experience memorable. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit soon!
Great stay! Very clean & friendly staff. We did have a concern for the rather large iguanas out by the pool.
Teresa
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Kiley วันที่ 17 เม.ย. 2024
Thank you for your kind words and for choosing to stay with us! We're thrilled to hear that you had a great experience and found our facilities clean with friendly staff. Regarding your concern about the iguanas by the pool, we'll ensure our team addresses this matter promptly to maintain a comfortable environment for all our guests. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon!
We have stayed there 3-4 times. It's easy walking distance to many bars and restaurants. We like the waterfront pool and restaurant/bar. The rooms are spacious and well kept. it would be nice if they had microwaves in the room.
Daniel Joseph
เข้าพัก 6 คืน, เมษายน 2024
การตอบกลับจาก Kiley วันที่ 17 เม.ย. 2024
Thank you for being a loyal guest and for taking the time to share your positive experiences with us! We're delighted to hear that you enjoy our convenient location, waterfront amenities, and spacious, well-maintained rooms. Your suggestion regarding microwaves in the room is duly noted, and we'll consider it for future improvements. We look forward to welcoming you back for your next visit, and we'll strive to make it even more enjoyable!
This is hotel is very run down, the pictures make it look so nice but it’s not really. The maids left our hotel room door wide open after they cleaned it, luckily our stuff wasn’t stolen. The air conditioner was so loud we couldn’t sleep. The pools were dirty and not by the water. Next time I’d stay next door.
karly
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Kiley วันที่ 11 เม.ย. 2024
We apologize for the disappointment you experienced during your stay. Your concerns about the room cleanliness, noise from the air conditioner, and pool conditions are taken seriously, and we're addressing them promptly. We hope to have another chance to exceed your expectations in the future.
Amazing place increíble staff beautiful facility I would definitely come back thank you
Jorge
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Kiley วันที่ 11 เม.ย. 2024
Thank you so much for your wonderful feedback! We are so happy to hear that you had such a fantastic experience and our team made you feel welcome and at home. We hope to see you again soon!
10/10 ดีเลิศ
Jeff
7 เม.ย. 2024
Jeff
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Kiley วันที่ 11 เม.ย. 2024
Thank you so much for your feedback! We are so happy you had a great stay and hope to see you again soon.
Loved; sofa bed comfy, nice pool area, good restaurant, great front desk staff, nice to also use Comfort Suites amenities, good workout room, food credit worked, as did ice and elevators, great dock.
Problem: design of frosted bath window in bedroom meant if someone turned on the light at night, the whole bedroom lit up. Also, refrigerator made noises.
Diane
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Kiley วันที่ 17 เม.ย. 2024
Thank you for sharing your detailed feedback with us! We're thrilled to hear that you enjoyed so many aspects of your stay, from our comfortable sofa bed to our excellent amenities and staff. Your comments about the bath window design and refrigerator noise are duly noted, and we'll make sure to address these issues promptly to enhance the overall experience for our guests. We appreciate your valuable input and hope to welcome you back for another fantastic stay soon!
Thank you so much for staying with us! I am so happy to hear that you had a great stay.
8/10 ดี
kenneth
เดินทางเป็นกลุ่ม
6 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
we like the area aroud tge hotel.
easy to get to key west or key largo.
kenneth
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Kiley วันที่ 6 เม.ย. 2024
Thank you for your positive review! We're delighted to hear that you enjoyed the convenient location of our hotel, making it easy for you to explore Key West and Key Largo. We hope to welcome you back for another enjoyable stay in the future.
Centrally located. Rooms were nice sized. Friendly staff. No complaints.
Richard
เข้าพัก 7 คืน, มีนาคม 2024
การตอบกลับจาก Kiley วันที่ 6 เม.ย. 2024
Thank you for your wonderful feedback! We're thrilled to hear that you found our hotel centrally located, enjoyed the spacious rooms, and encountered friendly staff during your stay. Your satisfaction is our priority, and we look forward to welcoming you back again soon.
10/10 ดีเลิศ
Bart
5 เม.ย. 2024
Bart
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Kiley วันที่ 25 เม.ย. 2024
Thank you so much for taking the time to provide us with feedback from your recent stay. We are so happy you had a great stay and hope to see you again soon!
Everything at the hotel was nice except my view from my room. We had a view of a fence (a few inches from the window) on the first floor.
Kimberly
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Kiley วันที่ 6 เม.ย. 2024
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed most aspects of your stay. We apologize that the view from your room did not meet your expectations. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.
8/10 ดี
Tilo
เดินทางกับครอบครัว
4 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Lighthouse-Grill ist ein excellentes Restaurant
Tilo
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Kiley วันที่ 6 เม.ย. 2024
Thank you so much for your feedback! We are so glad you had a great stay and got to enjoy a meal at the Lighthouse Grill. We hope to see you again soon!
2/10 แย่มาก
Matthew
2 เม.ย. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Matthew
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Kiley วันที่ 23 เม.ย. 2024
We are so sorry to hear that you did not enjoy your stay with us on property. We would love the opportunity to discuss your stay with us further so we can continue to grow and improve.
10/10 ดีเลิศ
Yishai
1 เม.ย. 2024
Yishai
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Kiley วันที่ 23 เม.ย. 2024
We are delighted to hear that you enjoyed your stay with us. Thank you for taking the time to provide your feedback with us! We hope to see you again soon.
10/10 ดีเลิศ
shaun
1 เม.ย. 2024
shaun
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Kiley วันที่ 23 เม.ย. 2024
Thank you so much for staying with us! We hope to see you again soon.
The property is in the process of updating, but it there was no inconvenience at all. The whole staff was helpful and kind. The room was perfect! Would definitely stay again!!
Andrew
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Kiley วันที่ 6 เม.ย. 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay despite our ongoing updates. It's wonderful to know that our staff's hospitality and your room met your expectations. We look forward to welcoming you back on your next visit!
10/10 ดีเลิศ
JAMES, CHERAW
31 มี.ค. 2024
JAMES
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Kiley วันที่ 23 เม.ย. 2024
Thank you so much for staying with us! We are so glad you had a great stay. We hope to see you again soon.
4/10 แย่
Charles
เดินทางกับครอบครัว
30 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
I spent so much for a "suite" that was no bigger than most hotel rooms and then was hit with a significant charge of close to $200 for 3 nights for parking (not enclosed or secure) and for "resort fees". At several hundred $$ a night for a room the resort fees for just a small pool use seemed excessive. I was also not aware of these fees till check out. Will not be back.
Charles
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Kiley วันที่ 6 เม.ย. 2024
We apologize for the inconvenience you experienced during your stay. We regret any misunderstanding regarding suite size, parking charges, and resort fees. Your feedback is valuable, and we will address these concerns internally. We hope for the opportunity to welcome you back and provide a better experience.
The property was very well kept and clean. The rooms were very nice, I believe we stayed in a remodeled room
with good space and layout.
There was convient dining on the property and two pools.
The restraunt was great for lunch. My only complaint was the dinner portions were high priced and child sized portions.
Other than that, its a great place to stay.
Chris
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Kiley วันที่ 29 มี.ค. 2024
Thank you so much for taking the time to provide your feedback. We appreciate your stay with us!
We had a great time! Check in was excellent and we enjoyed the amenities including the pools, marina area and friendly staff!
Michelle
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Kiley วันที่ 27 มี.ค. 2024
Thank you for your wonderful review! We're thrilled to hear that you had a great time and that our check-in process met your expectations. It's fantastic to know that you enjoyed our amenities, including the pools, marina area, and encountered our friendly staff. We look forward to welcoming you back for another fantastic stay!
It was very nice. Some construction in the area was a little inconvenient.
Also like laundry machines.
James
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Kiley วันที่ 27 มี.ค. 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay overall. We apologize for any inconvenience caused by nearby construction and appreciate your understanding. We're glad you found the laundry machines convenient and hope to have the pleasure of welcoming you back again soon.
8/10 ดี
David
เดินทางกับคู่รัก
22 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ
A nice place but the beds were way too soft. They are working on the property now.
David
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Kiley วันที่ 27 มี.ค. 2024
Thank you for your feedback! We appreciate your kind words and acknowledge your concern regarding the bed comfort. We're currently working on enhancements to ensure a more comfortable stay for our guests. We hope to have the opportunity to welcome you back in the future.
Loved the 2 pools. Plus the hotel next door is their sister hotel and you can use their pool and hot tub. Lots of iguanas which we loved!!! (Although the locals supposedly dont) Rooms appeared very clean. They definately need some updates, which the hotel is currently in the process of doing! They have music by the restaurant/pool most evenings which is nice. Hammocks you can use. They have fruit infused water in the lobby for guests which for whatever reason i love!
Stephanie
เข้าพัก 6 คืน, มีนาคม 2024
การตอบกลับจาก Kiley วันที่ 27 มี.ค. 2024
Thank you for your positive feedback! We're glad you enjoyed the pools, ambiance, and amenities. We're continuously working on updates to improve your experience. Looking forward to welcoming you back soon!
We enjoyed the bar and restaurant and being next to the marina. Our room was dirty and there were stains on the couch and floor. Shortly after we checked in to our room, the door opened and another guest had been assigned the same room. We felt a little uneasy the remainder of our stay.
Brandi
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Kiley วันที่ 22 มี.ค. 2024
Thank you so much for your feedback. I am so sorry to hear that you had this experience with us, I can assure you the safety of our guests is top priority, and I will make sure this is incident is investigated.
Gave us an early check in, which was very appreciated as we had flown in on a red eye with a toddler.
Stayed for 2 nights. Had to ask them to clean our room multiple times. Property surcharges are crazy.
Felt a bit segregated. Everyone was greeted warmly; but my family and I were exceptions.
Tejas
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Kiley วันที่ 22 มี.ค. 2024
I am so saddened and disappointed to hear that this is the experience you had with us. It is our number one priority to make sure that all of our guests feel welcome and at home with us, and I am so sorry we failed to do so for you and your family. I will make sure to bring this to the attention of our team. We greatly appreciate your feedback and stay with us.
10/10 ดีเลิศ
Shawne
19 มี.ค. 2024
Shawne
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Kiley วันที่ 11 เม.ย. 2024
Thank you so much for staying with us! I am delighted to hear that you had a great stay. We hope to welcome you back again soon!
8/10 ดี
Cristina
เดินทางกับครอบครัว
18 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
This property is under construction. We were not told about this prior to arrival. There is caution tape and fencing near the pools and there was even jack hammering around the pool in the morning. They will be shutting a pool down soon for a remodel and rooms are being remodeled so call and check the status before you go. The hotel is too big for only 1 pool! We also found out they were shutting down the whole floor we were staying on when we left for a remodel, so we stayed in a room where they were going to trash everything the day we left.
Cristina
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Kiley วันที่ 22 มี.ค. 2024
Thank you so much for taking the time to provide your feedback. While we will briefly have some of our outlets unavailable, we will always have one of ours pools open in addition to our two pools at our sister property, located right next door. We hope to see you again soon.