Dear Denis,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Joe,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Lutz ,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.I do apologize for any inconveniences caused by external noises. Due to our iconic and central location of our city centre hotel, external noise is out of our control, unfortunately. The Midland is a Grade II listed building and our interference in terms of the infrastructure and insulation of the windows is very limited. Looking forward to having you over again,

Dear Claudia,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Philip,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Ivan Miguel,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Grace,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Asim ,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Gavin,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear jason,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Stuart ,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear David,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Marie Noel,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Holly,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Adam,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Brian,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Michael,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Michael,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Christain,Thank you for your review of your most recent stay at The Midland Manchester Hotel! We have taken the feedback on board relevant to the areas you have highlighted and we will do our best to improve.If you wish to further discuss your thoughts with us, please contact our Guest Relations team on midlandhotelguestrelations@leonardohotels.com and we will be happy to assist.Kindest regards,

Dear Julie ,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Pamela,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Thomas,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Kindest regards,

Dear Robin,Thank you for taking the time to share your feedback for your most recent stay at The Midland Manchester Hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I do apologize for the issues in your room and Spa public areas. I have passed your feedback on to our Housekeeping and Maintenance Managers, so that they make sure those issues do not come up again. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Should your travels ever find you in If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Yours Sincerely,

Dear Lisa,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Judy,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Marie,Thank you for your review of your most recent stay at The Midland Manchester Hotel! We have taken the feedback on board relevant to the areas you have highlighted and we will do our best to improve.I am very glad to hear that the issues you faced were rectified promptly and resulted to a great experience for you.Looking forward to having you over again,

Dear Nick,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.In terms of the Spa access, that is only available after your check in time. Every guest is eligible for a 1-hour complimentary access to the Rena Spa facilities, subject to their availability. Guaranteed time in the Spa is only secured if part of Spa packages. This is a service used by both external and hotel guests and its availability can be very limited on busy days, which is why it is available for 1 hour and only after you check in. I do apologize if this was not communicated effectively by my colleagues whilst you were being served on the day and I shall definitely share this with their Manager so that they issue further training.Looking forward to having you over again,

Dear Gavin,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Lynda,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Lee,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Marie-Claire,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear WENDY,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Gayle,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Kathy,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Alan,Thank you for your review of your most recent stay at The Midland Manchester Hotel! We have taken the feedback on board relevant to the areas you have highlighted and we will do our best to improve.Looking forward to having you over again,

Dear Pam, Thank you for taking the time to share your feedback for your most recent stay at The Midland Manchester Hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please be aware our Reception Manager has been passed along your feedback in order for us to improve.Warmest regards,

Dear llja,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Kindest regards,

Dear Niall,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Warmest regards,

Dear Demi,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Dimitris GioldasisGuest Relations Manager

Dear Farah,I understand the frustration with the Spa access. Unfortunately, this is a service used by both external and hotel guests and its availability can be very limited on busy days, which is why it is available for 1 hour and only after you check in. Specific packages and reservations made directly for Rena Spa, may come under different arrangements.I do apologize if this was not communicated effectively by my colleagues whilst you were being served on the day and I shall definitely share this with their Manager so that they issue further training. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Yours Sincerely,Dimitris GioldasisGuest Relations Manager

Dear Julie,Thank you for taking time to provide us with some feedback. We offer discounts on both the Q-Park and the NCP car parks, NCP Manchester central is located about a 3 minute walk directly behind our building so we apologise if you had issues finding this. Please let a member of the team know when you next stay and we will be happy to direct you.Kind regards,Reception

Dear Heidi,Thank you for your review of your most recent stay at The Midland Manchester Hotel! Looking forward to having you over again,

Dear Alun,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Dimitris GioldasisGuest Relations Manager

Dear Robert,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Dimitris GioldasisGuest Relations Manager

Dear Zoe,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

Dear Elizabeth ,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,