The decor needs an update urgently, especially the corridors. When I was checking out there were carpet fitters coming in, so this may be resolved soon.
The heating / air con in my room wasn't working. I was provided with a small oil heater which didn't do much but it was provided very quickly. For my inconvenience I was offered a free Starbucks coffee. Woohoo!
The staff were really good so that's a definite plus.