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Reviews of Best Rest

2 out of 5
Best Rest
1220 W Marion St, Manchester, IA

Reviews

4.2
Rating 10 - Excellent. 1 out of 29 reviews" "
Rating 8 - Good. 4 out of 29 reviews" "
Rating 6 - Okay. 5 out of 29 reviews" "
Rating 4 - Poor. 5 out of 29 reviews" "
Rating 2 - Terrible. 14 out of 29 reviews" "

4.4/10

Cleanliness

5.0/10

Staff & service

5.6/10

Amenities

4.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Roxann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Walter

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled horrible, stains all over floor. Pool was out of order, vending machines out of order. Toilet clogged had to get a plunger. Took 10 minutes to get hot water.
Stayed 2 nights in Aug 2023

4/10 Poor

Hugh

Disliked: Amenities
Shower had to run five minutes to get hot water and the lever turned almost completely around so it was obviously broken internally. Wi-fi worked everywhere in the building except my room.
Stayed 2 nights in Aug 2023

8/10 Good

David

Travelled with family
Liked: Amenities
Carpet in our room could stand a cleaning or replacement
Stayed 2 nights in Jul 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 2 nights in Jul 2023

6/10 Okay

Robyn

Stayed 1 night in Jul 2023

2/10 Terrible

Constance

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is by far the worse motel I have ever stayed in. There is no excuse for how dirty it was. If we hadn't been so tired and it was late. We probably would of slept in the car!
Stayed 1 night in Jun 2023

4/10 Poor

Jane

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The 2nd room at least the air conditioner worked. Floor in the bathroom was so sticky. Not vacuumed and garbage from previous people still in room. Dirty diapers! Hair in tub. Mirrors very dirty!
Stayed 1 night in Jun 2023

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend.
Not friendly staff. We stayed 3 days. NO BREAKFAST each day except poptarts prepackaged. We had to go buy our breakfast everyday. COMPLAINED THE FRONTDESK PERSON SAID THEY NEEDED TO ORDER STUFF.WELL LAST DAy STILL NO BREAKFAST. NO Clean towels asked several times finally on 3rd day we got some. The hot tub was broke. It had a electrical light hanging by the side of it still running.
Stayed 3 nights in Jun 2023

2/10 Terrible

Luke

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service. Pool was too dirty to use even after "cleaning". No breakfast was ever set out even though it was advertised. Room was dirty, even the clean towels were not very clean. Definitely NOT staying here again.
Stayed 3 nights in Jun 2023

2/10 Terrible

Becki

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There is nothing to like about the property. There was no one available to check us in. There was supposed to be continental breakfast and there was nothing. No staff to check us out either. No staff anywhere. The pool was closed because it was being tested for e-coli. Says it's under new management? If this was"new", they need work.
Stayed 1 night in Jun 2023

2/10 Terrible

Pam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was not a positive for this property.
Stayed 1 night in Jun 2023

2/10 Terrible

PM

Travelled with family
Disliked: Staff & service, property conditions & facilities
What staff? There was no one on the property Sunday morning at 8:30a. No one at the desk, couldn't even find a housekeeper. There was no breakfast or even coffee and the area for the breakfast was filthy from the day before when we checked in. There was no blanket on our bed and I went to the desk to ask for one and there was no one there. The air conditioner was so loud it woke us every time it kicked on. The smoke detector also made noise. We've stayed here numerous times and I don't know if management has changed, but this time was so disappointing and unwelcoming and definitely not worth what we paid which was more than $100 for the night. There's a Cobblestone Inn in town that we've stayed at and always had a pleasant stay, great bedding and hot breakfast. We'll stay there in the future.
Stayed 1 night in Jun 2023

4/10 Poor

Jerry

Disliked: Cleanliness, property conditions & facilities
New management should step up
We waited 5 minutes for someone to come to the front desk. The floors in the stairway and room were dirty. Suppose to have continental breakfast...nothing!!!
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold water. Smoke detector hanging from ceiling and no battery in it. Not enough towels. Dog food on floor. Pool was green and dirty. Hot tub broken. No breakfast. No one at front desk most of time.
Stayed 2 nights in Jun 2023

2/10 Terrible

Fred

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Management gave us a one bed room even though we paid for a 2 bed room. No food for morning breakfast. Management did not care. Very dissapointing stay.
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
so much potential just need better cleaning
The stay was nice just someone's someone's dirty rag previously whoever stayed in their hanging on the lamp The floor in a bathroom hadn't been swept Or moped
Stayed 1 night in May 2023

2/10 Terrible

Scott

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
At tge age of 48, and doing a fair amount of traveling, this would be the worst hotel experience I have ever had. I called and reserved a room in march, called back and added a second room on the 5th of april. Called 4 days prior to my trip and they only had me down for 1 room. Had to scramble to book other arrangements through expedia. The pool area was disgusting, the water looked murky and unsafe to swim in, the hottub had light and wiring coming up out of the water just laying on the edge of the tub. Had to listen to dogs barking in the next door room and our room was in major disrepair. They were supposed to have a continental breakfast, but when we got the lobby at 7:30 am, there was no employees working and no breakfast items prepared. There was no milk for the cereal, no coffee prepared, out dated food in the fridge, and no waffle mix prepared. Called the overnight number many times, and a young lady came out in her pajamas, no sicks or shoes, went into the kitchen area and tried to prepare waffle mix. I personally made 2 pots of coffee for the other guests and we left for the day. When we returned later that day our room keys no longer worked and had to call in the employee to reprogram our keys. We watched some one check out of their room, 2 employees went in, straightened up the room put in a few clean towels and were done in 3 min and rented the room back out without changing the sheets or pillow cases. Needless to say I am trying to get a refund for or stay.
Stayed 2 nights in May 2023

2/10 Terrible

Melissa

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We traveled over 2 hours for a wedding. Confirmed our reservation with the hotel on Thursday and I was told we were good to go. Went to the wedding and a few other people that were supposed to stay there and had reservations tried to check in and rooms were not clean or they had lost their reservation. No more rooms were available there or at the other hotel in town. We got there and there were 2 other people that suddenly didn’t have rooms also. The desk girl said we had a room but when we went up to the room, someone was in it! Back at the desk, she said ‘oh, your reservation is for the 30th.’ I showed her my confirmation for the 27th. Nothing could be done so we drove over 2 hours home after the wedding. The manager was not on property while this mess was happening and left a young, polite girl that had worked there for 4 days to deal with mess that had only worked there 4 days! Beyond angry!
Stayed 1 night in May 2023

2/10 Terrible

Karen

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We were confirmed by email and called the property to confirm our reservation. We showed up at the Best Rest at check in and were told our reservation had been canceled! This happened twice on Expedia . I will never void with Expedia again!
Stayed 1 night in May 2023

2/10 Terrible

Chevin

Stayed 1 night in May 2023

2/10 Terrible

Cook

Travelled with group
Disliked: Cleanliness, property conditions & facilities
I would not let my dog stay here!
Stayed 1 night in May 2023
Response from M on 13 May 2023
We're sorry but, we don't allow pets at out hotel.

2/10 Terrible

Kevin, Sparks

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Continental breakfast did not exist, col stale coffee, everything was was expired.
Stayed 1 night in Apr 2023

4/10 Poor

Lawaine, Duluth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t have high expectations to begin with. I knew it was a small hotel in a small town. But I had purchased the king suite the most expensive room hoping that it would be at least ok. The room was dirty. It was missing furniture. The toilet had not been cleaned and it was bad. Oh boy it was bad. We had to ask them to come back and clean it. The bed had a sheet and the bed cover. No blankets or anything. We had a coffee maker in the room but no cups. Not even the little plastic ones. There was nothing laid out for breakfast and no one at the front desk to check us out.
Stayed 1 night in Apr 2023

6/10 Okay

Kathleen

Disliked: Cleanliness

6/10 Okay

Pastor Paul

Business traveller
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The lobby, hallways, & breakfast area were aesthetically pleasing. However, the carpet in my room was dirty, the chain lock on the door was broken, the smoke detector was hanging by the wires from the ceiling, & the bathroom floor was dirty. Also, the front desk workers were not very friendly or helpful. I requested a wakeup call for Sunday morning, but I never received one.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a