Hi Patrick, We regret to hear that you did not receive the room type you were looking for, and it's disappointing to learn that you were not notified of the change in room assignment prior to your arrival. We understand the disruption this may have caused to your accommodation plans, especially when traveling with family, and we are genuinely sorry for the discomfort or inconvenience you and your family members experienced. Here, we would like to clarify that when you book a room through a third-party channel, your room type is never guaranteed. You only get to make a preference, which is subject to the hotel's availability after direct bookings are assigned their guaranteed room types. Should you choose to stay with us in the future, we recommend you book via the hotel's brand website or call the hotel directly to guarantee a particular room type. We do appreciate the opportunity to make such information clearer for our guests and assure you that we will review our communication processes internally and use this experience as a training tool to facilitate superior guest experiences moving forward. Thank you for providing valuable insights into your stay. We are committed to continuous improvements, and your feedback is helpful. We hope to have another opportunity to serve you better and share a more enjoyable and stress-free experience on a future visit.Best,Sean, GM

Dear Bessie, Thank you for taking a moment to review your experience at Hilton Garden Inn Nanuet. It's a pleasure to know you had a positive overall experience at our hotel, as reflected in your rating. We hope your stay was comfortable and you had easy access to everything you needed. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to hosting you again soon and hope to share a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Best,Sean, GM

Thank you for taking the time to rate your stay at Hilton Garden Inn Nanuet, Emma! We sincerely appreciate you giving us a positive review and are glad to hear your overall experience at our hotel was satisfactory. We hope everything was in order and you had easy access to your essentials. Your satisfaction is important to us, and we're pleased we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Best,Sean, GM

Hello Barbara, Thank you for your review. We are sorry to hear you did not experience the usual level of satisfaction that other guests have with their stays with us. We apologize for the disappointment you experienced with the expectation of a complimentary breakfast service. Unfortunately, we do not provide free breakfast at our hotel and do not advertise this amenity as free on our brand website. However, we have an on-site restaurant offering takeaway meals for our guests' convenience. We are also conveniently located within walking distance of restaurants, meaning our guests have a choice of options to satisfy their hunger. We understand the importance of maintaining a fresh look and feel for the property and undertake periodic renovations/repairs as part of the hotel's routine upkeep. We thank you for sharing your valuable feedback with us, and we will certainly consider your input for future improvements. We hope to have another opportunity to host you and share a more enjoyable experience on a future visit. Thank you for staying with us on this journey. We sincerely appreciate it.Best,Sean, GM

Many thanks for your valuable feedback, Melissa! We're thrilled you had a positive overall experience at Hilton Garden Inn Nanuet and found our accommodation good value for money. We are glad you appreciated the cleanliness of the room, and it's great to hear you enjoyed the seating options in the hotel lobby. Our lobby is designed to give our guests the space to socialize or relax in the comfortable lobby seating area. Your satisfaction is important to us, and we're happy we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to make your next stay even more memorable, we'd love to hear those details. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Best,Sean, GM

Dear William, Thank you for reviewing your recent stay with us at the Hilton Garden Inn Nanuet and awarding us a perfect 5/5 rating! Your satisfaction is important to us, and we're glad we met your expectations on this visit. We strive to exceed our guests' expectations and are committed to delivering memorable experiences for our valued customers. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your insights. We hope to have the pleasure of hosting you again when your travels bring you back to Nanuet. Thank you for choosing us. Have a safe trip!Best,Sean, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Danouchka, Thank you for your review. We sincerely appreciate your loyalty and are disappointed that your most recent stay did not live up to your previous experiences. We apologize for the issue you encountered with the jacuzzi. We understand how disappointing this must have been, especially if you made plans around it. It's unfortunate to learn that the service you received in relation to your concern wasn't up to par. We strive to take care of all our guests equally and are very sorry if you felt our team was not attentive or responsive to your issues. We are committed to providing exceptional service to all our guests and will use this experience as a training tool to facilitate superior guest experiences in the future. We regret the inconvenience you faced due to the unavailability of towels. We thank you for bringing this matter to our attention and assure you that we will review our laundry procedures and make the necessary changes to ensure we are able to provide fresh towels at any time of a guest's request. About room service, our standard practice includes a thorough cleaning of rooms between guests and scheduled cleanings during longer stays. However, you can always request additional cleanings or a change of linens, towels, toiletries, etc., during your stay by contacting our front desk team. We hope this information is helpful, and we look forward to another opportunity to serve you better and delight you with a more comfortable and enjoyable experience that you deserve and expect from us.Best,Sean, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Calvin, Thank you for your recent stay at Hilton Garden Inn Nanuet and for sharing your thoughts about your experience through a perfect 5/5 rating! We strive to deliver a great guest experience and are happy we hit the mark for you. It was a pleasure to host you, and we're excited to have you back. Have a safe trip, and see you again soon!Best,Sean, GM

Dear Tristian, Thank you for the positive rating and for providing us feedback about your recent stay at Hilton Garden Inn Nanuet. We value your business and your insights. While we are delighted that you had a great time overall, we apologize that your experience was not as seamless as it should have been. We regret to hear that you had difficulties figuring out our Wi-Fi service. We are committed to continuous improvement and appreciate the opportunity to enhance future guest satisfaction. For future reference, please know that our front desk is always available to assist you promptly, so kindly don't hesitate to contact our team for any issues/concerns. Our team will gladly help you get online as seamlessly as possible. We trust that everything else was to your satisfaction, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Thank you for choosing us. Safe travels!Best,Sean, GM

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi Kaynisia, Thank you for your review. We strive to deliver a great guest experience; however, it's clear from your rating of our hotel that your recent visit did not meet your expectations, and we apologize for any disappointment with our accommodation/service. We take poor experiences very seriously and would like to know more about how we can improve future guest satisfaction and make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey. We are grateful for the opportunity to serve you.Best,Sean, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Donna, It's unfortunate that we were unable to accommodate your rooming needs on this trip, and we deeply regret the inconvenience that this may have caused you. It is never our intention to have a guest arrive and not have a room available for them, especially if they have made a reservation. Rest assured that we will investigate this matter thoroughly to understand what may have transpired. We appreciate you considering our hotel for your stay in Nanuet, and again, we are genuinely sorry for any distress we might have caused you. However, we request you view this incident in isolation and allow us another opportunity to re-establish credibility by hosting you with our signature hospitality.Best,Sean, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Ken, We are alarmed to hear about the perceived threat to your safety and find your review distressing. Our guests' safety and security are of the utmost importance to us, and we do not take this issue lightly. This is a serious allegation that would require investigation if true. Thank you for bringing this matter to our attention. We can attest that the safety measures in our hotel are robust, and any security-related concerns are thoroughly investigated. Furthermore, we generally receive numerous compliments for our professional, friendly, and helpful staff, and we have never had any issues with our staff being involved in any untoward incident. Please be assured that we are committed to providing a safe and comfortable environment for all our guests. If you have any further concerns or questions, please do not hesitate to contact us directly. Thank you for choosing to stay with us.Best,Sean, GM

Dear Jeannette, Thank you for your recent stay and the perfect 5/5 rating. It was our pleasure to host you, and we are happy to hear that our hotel's location was convenient for you in relation to your intended destination. We see our proximity to the interstate as a plus - it makes it easier for guests to get to and from the property. We also hope your stay at Hilton Garden Inn Nanuet was comfortable and you had easy access to everything you needed. We eagerly await your next visit and hope you experience the same level of satisfaction during your next stay, too. Safe travels!Best,Sean, GM

Dear Shawn, It is always a pleasure to receive positive feedback from our guests in relation to their stays at Hilton Garden Inn Nanuet, and we are delighted to know that you had a positive overall impression of our hotel. We are glad you enjoyed the pool and hot tub, and it's very rewarding to hear that our service was to your satisfaction. At our hotel, we're committed to delivering memorable experiences for our guests, and your complete satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations again. Thank you for choosing us and for awarding us a perfect 5/5 rating. We sincerely appreciate both. Safe travels!Best,Sean, GM

Dear Nathan, Thank you for choosing Hilton Garden Inn Nanuet for your stay and for awarding us a perfect 5/5 rating. We are pleased to receive feedback from you in relation to your stay with us and are happy to hear that you noticed our recent upgrades and appreciated the renovated shower and bathroom. We aim to provide a superior experience for our guests with our continuous improvements, and we are delighted that this was the case for you. Your satisfaction is what drives us, and we'll continue working hard to deliver exceptional products/services for your comfort and enjoyment. Thank you for staying with us on this journey. We look forward to welcoming you back soon!Best,Sean, GM

Dear Angelica, Thank you for reviewing your stay at Hilton Garden Inn Nanuet and leaving us a positive rating. We value your business and feedback and hope you had a pleasant and comfortable stay at our hotel. We regret any disappointment with the expectation of a complimentary breakfast service, and we are sorry that our breakfast offering did not particularly appeal to you. We are pleased to offer convenient takeaway meal services at our on-site restaurant and do not advertise complimentary breakfast on our brand website. We will, however, discuss your review with the appropriate team and work on improving the food quality at our on-site restaurant. Rest assured, we are committed to your complete satisfaction and do want all aspects of your stay to be exceptional. We look forward to having the opportunity to welcome you back in the future and hope to exceed your expectations on your next visit. Safe travels!Best,Sean, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Thank you for the 5-star review, Margaret. We are so pleased you had a positive experience during your recent stay at Hilton Garden Inn Nanuet. We are happy to hear that you liked the room and the location and appreciated our friendly staff, and we hope everything was in order and you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we eagerly anticipate your return for another memorable experience. Safe travels!Best,Sean, GM

Hello John, Thank you for your loyalty to Hilton. We value it greatly. We appreciate you choosing Hilton Garden Inn Nanuet for your accommodation on this trip and are pleased to hear that you had a positive impression of our hotel. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to seeing you again soon so we can share another 5-star experience with you. Safe travels!Best,Sean, GM

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Thank you for the 5-star review, Jamie! We are so pleased you had a pleasant stay at Hilton Garden Inn Nanuet. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to welcoming you back soon for another positive experience. Safe travels!Best,Sean, GM

Thank you for staying at Hilton Garden Inn Nanuet and taking the time to review us, Robert. We are pleased to know you had a 5-star experience with us, and your endorsement of our staff is gratifying. Our dedicated team is committed to your comfort and satisfaction, and we'll make sure we pass on your compliment to our team members, who we know will be delighted to read your comment. It was a pleasure to host you, and we look forward to seeing you again soon so we can share another positive experience with you at our Nanuet hotel. Safe travels!Best,Sean, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Rebecca, Thank you for choosing Hilton Garden Inn Nanuet for your lodging needs on this trip. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel. As we are committed to making every possible effort to provide clean, comfortable, and friendly accommodations for our guests, it's great to read your comments about our staff and your room and beds. We do regret the noise disturbance that may have caused you some inconvenience. We understand the importance of providing a peaceful and relaxing atmosphere for our guests and assure you of our continued commitment to emphasize silence in the hotel's indoor public areas, especially during quiet hours, to ensure a comfortable stay for everybody who stays at our hotel. As for the external noise, you can always request our staff for a room change in such cases, and based on availability, we will shift you to another, more peaceful room. For future stays, we can also consider placing you on a quieter side of the hotel building to make your stay as comfortable as possible. Please make that request when booking your next reservation; we will try our best to accommodate it. We trust that the positives of your stay outweighed any downsides, and we look forward to having you back soon and hope to exceed your expectations on your next visit. Thank you for staying with us on this journey. Safe travels!Best,Sean, GM

Dear Lindsay, it's unfortunate to hear that your recent visit did not meet your expectations. Our housekeeping team works diligently to prepare each room meticulously, ensuring a fresh and clean environment for our guests, so it is strange that this happened. We sincerely apologize for the oversight and assure you that we will investigate this matter thoroughly to understand what may have transpired. For future reference, if there is ever an issue with your room at check-in, please do not hesitate to contact our front desk, who will be happy to move you to another room, if available, to make your stay as comfortable as possible. Again, it's regrettable that your experience was not up to the quality and standard we usually provide for our guests. However, we hope you will give us another chance down the road, as we are eager to make this right!Best,Sean, GM

Thank you for the 5 out of 5 rating, Annamaria - it's greatly appreciated! Your complete satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Our team at Hilton Garden Inn Nanuet is committed to making every possible effort to provide you with an exceptional experience each time you choose us. Thank you for staying with us on this journey. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Best,Sean, GM

Thank you for the 5-star review, Jessica! We appreciate you choosing Hilton Garden Inn Nanuet for your stay on this journey and are pleased to hear you had a positive impression of our hotel. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to seeing you again soon so we can share another memorable experience with you. Safe travels!Best,Sean, GM

Dear Lindsay, We are always pleased to receive feedback from our guests in relation to their stays at Hilton Garden Inn Nanuet, and we are delighted to hear that our staff provided you with exemplary service at check-in. As we pride ourselves on our customer service, this is exactly the kind of feedback we strive to hear from our guests! We'll make sure we pass your kind words along to Kelly, who we know will be very appreciative of your comments. We also hope everything was in order and you had a pleasant and comfortable stay with us. If there's anything specific you'd like to see more of, please don't hesitate to share it with us. Your insights are invaluable in helping us enhance our product/service. We look forward to welcoming you back soon and hope to delight you with a 5-star experience on your next stay. Thank you for choosing to stay with us on this journey. Safe travels!Best,Sean, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Karen, Thank you for taking the time to review your recent stay at Hilton Garden Inn Nanuet. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel. As we strive to provide exceptional service to our guests, we are delighted to hear that you had a wonderful impression of our service. It's also great to know that the breakfast was perfect for you - thank you! At our hotel, we always welcome constructive feedback, as it allows us the opportunity to constantly improve our produce/service and enhance the experience for our valued guests. We have noted your comment about the counter and table tops, and rest assured that we will address this with our team and see to it that our standards of cleanliness are maintained at all times. We trust that everything else was to your satisfaction, and we look forward to seeing you again soon and hope to delight you with an even better stay during your next trip to the area. Thanks again for choosing us. Safe travels!Best,John, GM

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Dear Brian, Thank you for taking the time to review your stay with us. We appreciate it. While it sounds like your overall experience was satisfactory, we really would have wanted you to love your time with us. We apologize that the curtains didn't work well for you, and we regret the inconvenience caused. Your comfort is our top priority, and we understand how important it is to have a good night's sleep. Please rest assured that we have taken your feedback on board and will work hard to address your concern. We trust that everything else was to your satisfaction, and we hope to have the opportunity to serve you again and provide you with a superior experience during your next trip to the area. Safe travels & happy holidays!Best,John, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Louis, Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Nanuet. We appreciate your honest review and are pleased to hear that you had a positive overall experience at our hotel. We are glad that you found our property clean and comfortable, and we hope your stay was relaxing and you had easy access to everything you needed. Your comment about the facility is duly noted, and we thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. We do undertake periodic renovations/repairs as part of the hotel's routine upkeep, and we will see what we can do about having some updates to the property soon. We trust that the positives of your visit outweighed any downsides, and we hope to earn your business on future travels so that you can see our continuous improvement. Until then, safe travels!Best,John, GM

Cassandra, Thank you for taking the time to share your recent experience at Hilton Garden Inn Nanuet. We are pleased to hear that you had a positive overall experience during your stay. We are glad you found our staff pleasant, and it's nice to know you had an easy check-in experience. We also hope you had easy access to everything you needed. We are sorry that some of the other guests were so disruptive. We do ask all guests to respect one another and keep the noise level to a minimum, but unfortunately, not all of our guests abide by all rules. We appreciate you telling us that the noise didn't last very long, and we encourage you to let our front desk know if there is ever any issue with loud guests on future stays. Our staff will be happy to request the concerned guests to keep the noise down or move you to another room to make your stay as comfortable as possible. Despite this, we are thrilled that you enjoyed your time at our hotel and will be back, and we hope to delight you with an even better stay during your next trip to the area. Thank you for your support and understanding. See you again very soon!Best,John, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Dear Terry, Thank you for choosing to stay at Hilton Garden Inn Nanuet. We appreciate you leaving us a 5-star rating. We hope your stay was relaxing and you had a good night's sleep at our property. Apologies for any miscommunication related to breakfast. Unfortunately, complimentary breakfast is not currently a Hilton Garden Inn brand standard; therefore, breakfast is not offered for free at any Hilton Garden Inn property. We do have an on-site restaurant that serves refrigerator-frozen and microwavable packaged items for guests to prepare with their in-room hospitality center, including microwave and refrigerator. Please know that we don't advertise complimentary breakfast on our brand website. However, there may be other websites out there with incorrect hotel information. Unfortunately, we don't have much control over the contents of third-party sites. Perhaps you could let us know the source of this information so we can investigate. Meanwhile, we have taken note of your concern to share with our team. We trust that everything else was to your satisfaction, and we hope to have the opportunity to serve you again when you return to Nanuet. Until then, safe travels!Best,John, GM

Janet, thank you for leaving us a 5-star rating. Your feedback is greatly appreciated! It was a pleasure to host you at Hilton Garden Inn Nanuet, and we eagerly anticipate your return for another pleasant and positive experience. Enjoy your travels, and see you again very soon!Best,John, GM

Thank you for the 5-star review, Mark - it’s truly appreciated! We hope your stay at Hilton Garden Inn Nanuet was comfortable and you had a great time at our hotel. See you soon for another pleasant stay during your next trip to the area. Until then, safe travels!Best,John, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Mark, Thank you for choosing to stay at Hilton Garden Inn Nanuet and leaving us a 5-star review. We are glad that you found the front desk welcoming, and it's nice to know that the appearance of the lobby appealed to you. We also hope your stay was relaxing and you had a good night's sleep at our property. Your comments about the coffee cups/glasses, towels, and coffee maker have been duly noted, and we are sorry that our attention to detail left something to be desired in this case - this is very unlike us. While we are happy to hear that the coffee maker was repaired during your stay, we regret that you did not get the glasses or coffee cups you needed. We should have ensured these basic amenities were provided in your room, and we will take steps to make sure such oversights do not occur in the future. Despite this, it's great to know that you had a positive overall impression of your visit, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Safe travels!Best,John, GM