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"Customer Service was horrific."

"I really love this hotel, everyone is super nice and helpful"

"Awful place only stay if your are desperate and no other options. Didn't stay left and went to another hotel."

"We had a very comfortable stay here. The bed was comfortable and the staff were very friendly and helpful. Loved the view!"

"Be sure to have breakfast; it is delicious, nutritious, and the view is awe-inspiring. I had several cups of the ginger, mint lemonade- wow! I didn’t spend much time in my room. But it was nice to come back to a clean one. Staff are very friendly! One could not ask for more and get it."

"M was nice. You can walk to the hotel from the airport. No need for a cab."

"Room was clean and nice! Gym need improvement and new equipment. Staff excellent services and very helpful. Need again to open breakfast. The nearest was Frenchtown with excellent food!"

"Ac didn’t work in first room they accommodated and moved me to another room only issue was it was Saturday night and it was above their restaurant and bar and the music was so loud it shook your floor and you had to liste in to it until 12 pm. After I said something they accommodated me again moved me to a quiet room and gave me a free night. So if you do ever have an issue there speak up and they will most definitely make it correct. It was my second stay here and I enjoy the place so since...

"Room was great! The resort and the beach were incredible. I definitely recommend staying here as I am also planning on coming back!"

"Location to pool was good. Pool wasn’t very clean"

"Promised 1 king and 2 queen beds with pull out couch. Did not get 1 of the queen beds. Food in dinning room was OK - not delicious. Beach was horrible- covered with seaweed and it smelled."

"Clean, nice area."

"Clean, great view"

"Family of 2adults/2 teens. From the start, rent a car. The speed limit in most of the areas we visited was no more than 30MPH. It was easy to learn how to drive on the left. The hotel does not provide a shuttle service and taxis are very expensive. Free onsite parking. Once there, nothing is walkable. You’ll spend about $9/person each way to get to the charlotte Amalie area. I was hesitant to book because many reviews said the staff were rude. This is completely untrue! We got there early and...

"Our trip was very nice and new memories were made! Property was beautiful and the staff were friendly, polite, and mostly professional. Cons: Lukewarm food and a lack of transparency about fees. Overall it was an 7.5/10."

"The pool bar and penthouse had amazing views!"