It's far away from main centre and plenty of moskitos,no supermarket or convenient store near hotel. The bed was not comfortable, we didn't know we couldn't sleep tight when we had stayed at this hotel. I think the price and the standard couldn't meet 5 stars hotel. The breakfast was very simple compare to other hotel, but the staff was very nice and helpful.
Nice hotel, clean room, breakfasts were good. Staff were friendly. Overall we were happy. We would go back :)
Arizza
4/10 แย่
Apichart
เดินทางกับครอบครัว
10 ก.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
"Luxury" is only in its name.
We enjoyed our stay at their other great property in Mae Taeng before pre-covid19, but this Chiangmai location is in extremely poor condition. My family occupied three rooms. The wood floor in my room was uneven and rough. It is uncomfortable to walk on and can cause accidents or even injuries. Bathroom smells of sewage. The water pressure was terrible. There was no Wi-Fi provided aside from the lobby and the dining area. My cellular network (AIS) was also bad in the room. In-room telephone did not work. Electronic safe did not work. The air conditioner was noisy. Closet lights remained on all the time.
There are dried-up fountains ponds along the walkway from the lobby to guest rooms that gave out an odor. Perfect for mosquitos breeding. The hotel ground needs work.
The only meal available during our stay was breakfast. It was of decent quality on the first day. But the following day, fresh tangerine juice was substituted by instant juice mix.
The staff is friendly and courteous. I know that they try to do their best given the business conditions and the lack of management.
Apichart
เข้าพัก 2 คืน, กรกฎาคม 2023
4/10 แย่
Disappointed
เดินทางเป็นกลุ่ม
14 ก.ย. 2019
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The pool is not cleaned. There are fallen leaves in the pool making it unusable. Will not cone back to stay. Staff are very friendly and helpful though.
Disappointed
เข้าพัก 3 คืน, กันยายน 2019
6/10 พอใช้
saiful
20 พ.ย. 2018
it was a crazy pretty hotel, but check in took too long.
it is indeed a very very calm and serene place.
considering the amount of money they charge, breakfast could be better. as a muslim I asked them to separate pork and chicken but they did not listen and as a result I ended up with very very little option for breakfast.
even after complaining this to the front desk and the restaurant manager it was not solved.
Resturant manager is not always there during the breakfast time.
overall a very nice experience and a very very pretty hotel ruined by crappy service.