Exterior

Reviews of Hampton Inn & Suites Madison / Downtown

2.5 out of 5
Hampton Inn & Suites Madison / Downtown
440 West Johnson Street, Madison, WI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 797 out of 999 reviews" "
Rating 8 - Good. 164 out of 999 reviews" "
Rating 6 - Okay. 20 out of 999 reviews" "
Rating 4 - Poor. 6 out of 999 reviews" "
Rating 2 - Terrible. 12 out of 999 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was GREAT (very attentive) and the room was clean, comfortable and spacious. It was pricey because of graduation weekend but worth it. Close to everything. Would definitely stay again.
Stayed 4 nights in May 2024
Response from Team Hampton on 14 May 2024
Hello Kevin!Thank you for staying with us over graduation weekend! We hope you had a memorable time celebrating with family!We are delighted to hear that our service, clean rooms and location helped to provide an excellent stay for you, and we hope to welcome you again soon!

10/10 Excellent

Pietro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new property within walkable distance to the Capitol Square. Easy access to the Farmer’s market and excellent downtown restaurants.
Stayed 2 nights in May 2024
Response from Team Hampton on 14 May 2024
Hello Pietro!Thank you for staying with us during your trip to our wonderful city!We are happy to hear that our location helped to enhance your experience, and we hope to welcome you back soon!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was excellent. The rooms were very clean, large breakfast area, close to campus and the staff was warm and hospitable. Highly recommend!
Stayed 1 night in May 2024
Response from Team Hampton on 9 May 2024
Thank you, Amy for your 5 rating and your feedback. We appreciate you taking the time to share your experience with us and others. We hope to have you stay with us again in the future when you are in town. See you soon!

10/10 Excellent

Jennifer, Chanhassen

Nice place
Stayed 1 night in May 2024
Response from Team Hampton on 7 May 2024
Hello Jennifer!Thank you for staying with us and for providing a wonderful review!We are delighted to hear that you enjoyed your stay, and we hope to welcome you again soon!

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Team Hampton on 7 May 2024
Hello Theodore!Thank you for staying with us and for taking a moment to leave us a review!We are delighted to hear that you enjoyed your stay, and we hope to welcome you again soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Apr 2024
Response from Team Hampton on 4 May 2024
Hello Karen!We are delighted to hear you enjoyed your stay with us, and we hope to welcome you again the next time you are in the Madison area!Until then, we wish you safe travels!

8/10 Good

Tanya

Stayed 2 nights in Apr 2024
Response from The Hampton Team on 18 May 2024
Dear Tanya,We greatly appreciate you sharing your thoughts with us in your review. It would be wonderful to welcome you back again soon. Thank you for selecting us for your stay.Thank You,The Hampton Team

2/10 Terrible

Anita, Milton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the UW campus and convenient parking. Quiet room and comfortable bed.
Stayed 1 night in Apr 2024
Response from Team Hampton on 27 Apr 2024
Anita, we apologize that you did not enjoy your stay with us recently. We wish that you would have shared some feedback, so that could improve in the future for our guests.

8/10 Good

stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
just stayed for one night while visiting the university. conveniently located. clean basic hotel room.
Stayed 1 night in Apr 2024
Response from Team Hampton on 29 Apr 2024
Hello Stephanie!Thank you for choosing to stay with us, and I hope the visit to University went well!We are delighted to hear that you enjoyed your stay, and we hope to welcome you back the next time you visit the wonderful Madison area!

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room and friendly staff.
Stayed 1 night in Apr 2024
Response from Team Hampton on 22 Apr 2024
Hello Chris!Thank you so much for staying with us and for providing feedback regarding your stay!We are delighted to hear that our front desk and housekeeping team were able to help make your stay a pleasant one.We hope to welcome you back again sometime soon!

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024
Response from Team Hampton on 9 May 2024
Thank you Jennifer for your 5 rating! We appreciate you taking the time to leave us a review. We hope to have you back again soon! Thank you!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for a college campus visit
Stayed 1 night in Apr 2024
Response from Team Hampton on 11 Apr 2024
Thanks Jeffrey for your review! We hope you enjoyed your visit of the campus! Come back and visit us again in the future!

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Hampton on 5 Apr 2024
Thanks, Gordon for your 4 rating! We are glad that you enjoyed your stay with us! Hope to see you again!

10/10 Excellent

Maria, Chicago

Stayed 3 nights in Mar 2024
Response from Team Hampton on 4 Apr 2024
Thank you, Maria for your 5 rating! We appreciate you taking the time to rate us on your stay. We hope to see you again soon!

6/10 Okay

Subhadra

Liked: Staff & service
Disliked: Property conditions & facilities
The pool had excessive chlorine causing severe itching and skin rashes
Stayed 1 night in Mar 2024
Response from Robin Kraszka (Guest Services Manager) on 2 Apr 2024
Thank you, Subhadra, for bringing your concerns about the chlorine levels to our attention. We take the safety of our guests very seriously, and I am very sorry to hear about your experience.I will be addressing your feedback to the team, and I apologize again for the issues you encountered while staying with us.As I do not have direct contact information for you, I sent an email through Expedia. If you haven't received it, please reach out directly to the hotel, I will be happy to speak with you.Take Care,

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is always very clean. All staff friendly and courteous. Love staying here!!
Stayed 3 nights in Mar 2024
Response from Team Hampton on 1 Apr 2024
Thank you Shelly for your 5 rating! We appreciate your business and look forward to you coming back soon!

8/10 Good

crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy. Many things are within walkable distance.
Stayed 2 nights in Mar 2024
Response from Team Hampton on 1 Apr 2024
Hello Crystal!We are happy to hear that our location and easy check in process helped to make your stay an enjoyable one!Thank you for choosing to stay with us, and we hope to welcome you back the next time you are in the Madison area!Safe Travels,

10/10 Excellent

Kaitlin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, amazing pool/hot tub area and very clean!!
Stayed 1 night in Mar 2024
Response from Team Hampton on 1 Apr 2024
Thanks Kaitlin for your 5 rating! We appreciate your business and taking the time to share your feedback.We look forward to you staying with us again in the future!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The common spaces are great. Excellent gym. The rooms are spacious and very comfortable. The staff was incredibly helpful, especially Mari and Lazaro. We definitely plan to stay at Hampton Inn - UW on our next trip to Madison.
Stayed 3 nights in Mar 2024
Response from Team Hampton on 30 Mar 2024
Thank you Mark! We are happy that you enjoyed your stay with us! We think Mari and Lazaro are great too- we will share that feedback with them! Hope to have you back at the hotel soon!

8/10 Good

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel with a great view of Madison. We reserved a king suite and the bathroom has a little bit of a weird set up but was clean and spacious. Overall we enjoyed and would likely book again.
Stayed 1 night in Mar 2024
Response from Team Hampton on 29 Mar 2024
Hello Katie!Thank you for choosing to stay with us and for taking a moment to share your experience!We are delighted to hear that you enjoyed your stay, and we would be honored to welcome you back the next time you are visiting the Madison area!Safe Travels!

10/10 Excellent

Cricket

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and safe and clean. And a great breakfast
Stayed 2 nights in Mar 2024
Response from Team Hampton on 27 Mar 2024
Thank you so much for choosing to stay with us and for taking a moment to share your experience!We are delighted to hear that you enjoyed your stay, and we hope to welcome you back the next time you are visiting the Madison area!Safe Travels,

8/10 Good

William

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Team Hampton on 28 Mar 2024
Thank you for your 4-star review. We wish that you would have shared some feedback with us so that we can make it a better experience for you in the future. We strive for fives! Hope to see you again!

10/10 Excellent

Chad

Stayed 1 night in Mar 2024
Response from The Hampton Team on 15 Apr 2024
Dear Chad,Thank you for sharing your review. We're thrilled to hear about your fantastic experience during your stay with us. We eagerly anticipate your return.Thank You,The Hampton Team

8/10 Good

Tuya

Stayed 1 night in Mar 2024
Response from The Hampton Team on 15 Apr 2024
Dear Tuya,Thank you for leaving a review. We're thrilled you chose to stay with us. Looking forward to having you back for an even more enjoyable stay. Thank You,The Hampton Team

10/10 Excellent

Galen

Liked: Cleanliness, staff & service, property conditions & facilities
We had a new fully renovated room- it was very nice. The staff was super helpful and friendly too
Stayed 1 night in Mar 2024
Response from Team Hampton on 22 Mar 2024
Thank you so much for the 5 star review! We appreciate the feedback on our newly renovated room- we love them as well! Hope to have you back again soon to see some of our other upgrades as we finish them.

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They staff was great and the room was very clean. The garage was a sh*tshow and there was construction stuff everyone, which didn’t help since Madison is already so condensed and garages are already tiny. Granted I’m sure it won’t stay like that, but that was our only critique. Lastly, I arrived on weekday at 5p, and paid for 2 days (48 hours), but on the morning of my checkout, I was told that I was unable to keep my vehicle in the garage until 5p because they were expecting a lot of guests. I was bummed that I had to pay for parking else where when I already paid for 2 full days.
Stayed 2 nights in Feb 2024
Response from Team Hampton on 12 Mar 2024
Hello Jose!Thank you for choosing to stay with us and for taking a moment to provide feedback about your stay. I will be happy to share your compliments to the team regarding your room being very clean and the excellent service you received!I apologize for the state of the parking garage during your stay with us. We are currently under renovation and the parking garage unfortunately is the best space to utilize for the equipment.I also would like to apologize for the inconvenience of having to park elsewhere after you checked out. 20/night guarantees parking from the time you check in to the time of check out, which is 12p. There are times when we can allow guests that check out to stay parked a little longer after check out, but the day of your departure ended up being the start date for state wrestling, and we had to keep the parking open for guests checking in that night. I do sincerely apologize that we couldn't accommodate parking after you checked out.We are delighted to hear that the rest of your stay went well, and we hope to welcome you back the next time you are visiting the Madison area.Take Care,

10/10 Excellent

Mary Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility to parking , cleanliness, walkable to campus
Stayed 1 night in Feb 2024
Response from Hampton Team on 2 Mar 2024
Dear Mary Grace,We sincerely appreciate your positive review! It brings us joy to hear that you had a delightful experience with us. Thank you for noting our hotel cleanliness, parking accessibility, and its proximity to the campus. We eagerly anticipate the opportunity to host you again for another fantastic stay.Thank You,The Hampton Team

10/10 Excellent

Sherry M.

Stayed 1 night in Feb 2024
Response from Hampton Team on 21 Mar 2024
Dear Sherry,Thank you for taking the time to leave us rating. We are happy to hear that you enjoyed your stay, we hope to see you again soon. Thank You,The Hampton Team

10/10 Excellent

Christian, Eden Prairie

Liked: Cleanliness, staff & service, property conditions & facilities
Greta experience. I would definitely stay there again!
Stayed 1 night in Jan 2024
Response from Team Hampton on 28 Feb 2024
Thank you Christian for your five-star feedback! We appreciate it! We are glad that your experience was great and cannot wait for you to stay with us again! See you soon!

10/10 Excellent

Mary

Travelled with family
Nice clean too
Stayed 1 night in Feb 2024
Response from Team Hampton on 27 Feb 2024
Thank you, Mary for your 5-star review! We appreciate your feedback and staying with us! We hope you choose to stay with us again in the future.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, clean and updated facilities!
Stayed 1 night in Feb 2024
Response from Team Hampton on 25 Feb 2024
Hello Jordan!Thank you so much for choosing to stay with us and for taking a moment to share in your experience!We are delighted to hear that you enjoyed your stay, and we hope to welcome you back the next time you are visiting the Madison area!Safe Travels!

10/10 Excellent

Santanu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Great stay!!
Stayed 1 night in Feb 2024
Response from Team Hampton on 22 Feb 2024
Hello Santanu!Thank you so much for your wonderful review!We are delighted to hear that you enjoyed your stay with us, and we hope to welcome you back the next time you are visiting the Madison area!

8/10 Good

Noah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only criticism is that the bedroom doesn’t have usb ports at bedstand and desk. This is such a common feature that I was very surprised not to have it available.
Stayed 1 night in Feb 2024
Response from Team Hampton on 22 Feb 2024
Hello Noah!Thank you for taking a moment to share in your recent stay with us! Your satisfaction is of the utmost importance to the entire team.I apologize for the inconvenience of no usb ports being available in your room. We are currently under renovation, and the clocks in the rooms will have usb ports.We hope to welcome you back the next time you visit the Madison area!

10/10 Excellent

Blas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to nice restaurants and university campus.
Stayed 1 night in Feb 2024
Response from Team Hampton on 22 Feb 2024
Hello Blas!Thank you so much for your wonderful review!We are delighted to hear that you enjoyed your stay with us, and we hope to welcome you back the next time you are visiting the Madison area!

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. I didn't know that you needed your hotel key before you can park at the hotel.
Stayed 1 night in Feb 2024
Response from Hampton Team on 10 Feb 2024
Dear Aaron,We sincerely appreciate you dedicating time to share your feedback. It brings us joy to learn that you had a pleasant stay. We look forward to welcoming you back soon!Thank you,Your Hampton Family

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Team Hampton on 11 Feb 2024
Hello Leah!Thank you for taking a moment to share your experience with us. Your satisfaction is of the utmost importance to the entire team.We are delighted to hear that you enjoyed your stay, and we hope to welcome you back the next time you visit the Madison area!

10/10 Excellent

Charles

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Close to UW Health. Fabulous restaurant and bar.
Stayed 1 night in Feb 2024
Response from Team Hampton on 9 Feb 2024
Hello Charles!Thank you for taking a moment to rate your experience with us. Your satisfaction is of the utmost importance to the entire team.We are delighted to hear that you enjoyed your stay, and we hope to welcome you back the next time you visit the Madison area!

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Team Hampton on 5 Feb 2024
Hello Mark!Thank you so much for your wonderful review!We are delighted to hear that you enjoyed your stay, and we hope to welcome you back the next time you visit the Madison area!

10/10 Excellent

Tore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team Hampton on 4 Feb 2024
Hello Tore!Thank you so much for your 5/5 rating! We are delighted to hear that you enjoyed your stay with us, and we hope to welcome you back the next time you are visiting the Madison area!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect except for one thing.
The only complaint I have is that the beds were not that comfortable. I’m used to my purple mattress at home and the beds here were way too firm and exacerbated my joint pain. Other than that, everything was truly perfect. Quiet room, great location, nice pool and hot tub, solid breakfast spread, hot coffee and tea 24/7, and they even had free cookies out in the lobby one night. Every single employee I encountered was super friendly and helpful too.
Stayed 2 nights in Jan 2024
Response from Team Hampton on 3 Feb 2024
Hello Anna!Thank you so much for your wonderful review and feedback! Your satisfaction is of the utmost importance to the entire team. I am sorry to hear of the experience you had with the bed being too firm for your preference. The good news is that we are currently in the process of replacing all of our mattresses, so we hope to welcome you back to enjoy the updated rooms and mattresses!Thank you again for choosing to stay with us, and we hope to welcome you back sometime soon!

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly.
Stayed 1 night in Jan 2024
Response from Team Hampton on 31 Jan 2024
Hello Joan!Thank you for your wonderful review! Your satisfaction is of the utmost importance to the entire team.We are delighted to hear that you enjoyed your stay, and we hope to welcome you back the next time you visit the Madison area!

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Love the 24 hour free coffee bar. The restaurant at the hotel is wonderful. Very close to lots of dining and downtown shopping.
Stayed 4 nights in Jan 2024
Response from Team Hampton on 30 Jan 2024
Hello Leslie!Thank you so much for your wonderful review and feedback! Your satisfaction is of the utmost importance to the entire team. We are delighted to hear that our 24 hour coffee and location helped make your stay a memorable one!I will pass along your compliments to the team at Bassett Street Brunch Club as well!We hope to welcome you back the next time you visit our great city of Madison!!Safe Travels!

10/10 Excellent

Mia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind and the room was clean. They had just replaced all the mattresses
Stayed 1 night in Jan 2024
Response from Team Hampton on 29 Jan 2024
Hello Mia!Thank you so much for your wonderful review and feedback! We are delighted to hear that you enjoyed your stay, and we hope to welcome you back the next time you are in the Madison area!

10/10 Excellent

Krystal

Stayed 1 night in Jan 2024
Response from Team Hampton on 20 Mar 2024
Hello Krystal!Thank you so much for choosing to stay with us and for taking a moment to leave us a review!We are delighted to hear that you enjoyed your stay, and we hope to welcome you back the next time you visit the Madison area!Safe Travels,

10/10 Excellent

amy

Stayed 2 nights in Jan 2024
Response from Team Hampton on 26 Jan 2024
Hello Amy!Thank you for your 10/10 rating! Your satisfaction is of the utmost importance to the entire team.We are delighted to hear that you enjoyed your stay, and we hope to welcome you back the next time you are in the Madison area!

10/10 Excellent

Tetyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Hampton on 28 Jan 2024
Thank you for your glowing review! We are delighted to hear you enjoyed your stay with us at the Hampton Inn and Suites Madison Downtown. We hope to welcome you back again sometime soon with the light and warmth of hospitality!

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here every chance we get, Absolutely love this hotel!
Stayed 1 night in Nov 2023
Response from Team Hampton on 26 Jan 2024
Hello Tom!Thank you so much for your wonderful review and feedback! We are delighted to hear that you enjoyed your stay, and we would be honored to have you stay with us again the next time you visit the Madison area!!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Team Hampton on 26 Jan 2024
Hello Andrea!Thank you so much for your wonderful review! Your satisfaction is of the utmost importance to the entire team.We are delighted to hear that you enjoyed your stay, and we hope to welcome you back the next time you are visiting the Madison area!

8/10 Good

James

Stayed 1 night in Jan 2024
Response from Team Hampton on 26 Jan 2024
Hello James!Thank you so much for your review. Your satisfaction is of the utmost importance to the entire team. As we are always striving for a 10/10 experience, might you have a moment to provide feedback about your stay?Any feedback is much appreciated and will help guide us in any changes going forward for guests such as yourself.We hope to welcome you back the next time you are in the Madison area!

10/10 Excellent

Susan

Stayed 1 night in Jan 2024
Response from Team Hampton on 24 Jan 2024
Hello Susan!Thank you so much for your wonderful 10/10 rating!Your satisfaction is of the utmost importance to the entire team.We are delighted to hear that you enjoyed your stay, and we hope to welcome you back the next time you visit the Madison area.