Dear FrancesI am happy to hear you enjoyed your stay and deal here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Kim Paterson – Sales & Marketing Manager

Hi SeanThanks for the great review. We are glad to hear you enjoyed your time at Rydges Mackay Suites and we look forward to welcoming you back soon.RegardsKim PatersonSales & Marketing Manager

Dear KarenThanks for taking the time to complete this review. We are glad to hear you enjoyed your stay at Rydges Mackay Suites. We look forward to welcoming you back soon.RegardsKim PatersonSales & Marketing Manager

Hi CodyThanks for taking the time to provide this review. We are glad to hear you enjoyed your time with us. We look forward to welcoming you back soon.RegardKim PatersonSales & Marketing Manager

Dear Karen.Thanks for the great review. I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Kim Paterson – Sales & Marketing Manager

Hi PaulThank you for taking the time to write this review.I am sorry to hear that the noise was a concern for you during your stay. I can assure you that all decimal checks are carried out throughout our venue. Our front reception is available 24/7 to assist with outside disturbances that may occur. Thank you again and we hope to welcome you back to the hotel soon. Kind regards, Kim Paterson - Sales & Marketing Manager.

Dear Adrian.Thank you for your kind words. The staff are always pleased when their efforts are appreciated. Thank you for taking the time to write this review and we look forward to welcoming you back to Rydges Mackay Suites.RegardsKim PatersonSales & Marketing Manager

Thanks for taking time to rate Rydges Mackay Suites. I am happy to hear you enjoyed your time here and we look forward to welcoming you back.RegardsKim PatersonSales & Marketing Manager

Dear ClaireThank you for your kind words, I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Kim Paterson – Sales & Marketing Manager

Dear Natalie, Thank you for taking your time to write this review. I am sorry to hear that the water pressure was not up to standard. This is not a normal comment from guests so we will look closely at your room. While we are more expensive than Nebo Road hotels, our prices are online with the city hotels. Thank you again and we hope to welcome you back to the hotel soon. Kind regards, Kim Paterson - Sales & Marketing Manager

Dear Lyn, Thank you for taking your time to provide a rating for Rydges Mackay Suites. I am glad to hear you were satisfied with our facilities. Thank you again and we hope to welcome you back soon. Kind Regards, Kim Paterson - Sales & Marketing Manager.

Hi MeganThank you for taking the time to rate your time at Rydges Mackay Suites. I am pleased to hear you were happy with the facilities. Once We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon.RegardsKim PatersonSales & Marketing Manager

Dear MarkThank you for taking your time to provide feedback. I am happy to inform you that we have gradually staged renovations in place, which have commenced and will continue in the upcoming months. This work was previously scheduled at the start of 2021 however due to COVID this timeline was pushed back. Thank you again for this review and we hope to welcome you back soon. Kind regards, Kim Paterson - Sales & Marketing Manager.

Dear SarahThank you for taking the time to provide a rating for Rydges Mackay Suites. I glad to hear you were happy with the experience.Thank you again and we hope to welcome you back soon.RegardsKim PatersonSales & Marketing Manager

Dear CathyThanks for the great review. I am happy to hear you enjoyed your stay here at Rydges Mackay Suites. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Kim Paterson – Sales & Marketing Manager

Dear Codee.Thank you for taking the time to enter a rating for your stay at Rydges Mackay Suites. If you would like to elaborate further as to how you reached this rating, it would be greatly appreciated. If so, please contact the hotel direct or via our social media. Thank you again, and we hope to hear from you soon.RegardsKim PatersonSales & Marketing Manager

Dear GlenThank you for your kind words, I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Kim Paterson – Sales & Marketing Manager

Hi Darren. Thank you for letting us know our Fire System is working.The Queensland Fire Service did come out each time to ensure our guests were safe.RegardsKim Paterson

Dear Caroline,Thank you for your feedback and taking your time to write this review. I am sorry to hear that there was an issue with housekeeping. I have passed on your review to our external housekeeping company, to ensure this is resolved. Thank you again for your review and we hope to welcome you back to the hotel soon. Kind regards, Kim Paterson - Sales & Marketing Manager.

Dear Mark,Thank you for taking your time to provide a rating for Rydges Mackay Suites. If you would like to elaborate further regarding your feedback, it may assist us to improve our services and is greatly appreciated. If so, please contact the hotel direct. Thank you again, hope to hear from you soon. Kind Regards, Kim Paterson - Sales Executive.

Dear Jacqui, Thank you for taking your time to provide a rating for Rydges Mackay Suites. I am glad to hear you were satisfied with our facilities. Thank you again and we hope to welcome you back soon. Kind Regards, Kim Paterson - Sales Executive.

Dear Garry,Thank you for your kind words, I am happy to hear you enjoyed your stay here at Rydges Mackay. We do believe the one bedroom suites are ideal. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Kim Paterson – Sales Executive

Dear Kris, Thank you for taking your time to provide feedback. I am happy to inform you that we have gradually staged renovations in place, including replacing the beds and sofas. This work was previously scheduled at the start of 2021 however due to COVID this timeline was pushed back. Should you require a sofa bed, this must be pre-booked to ensure there is one in your room. Thank you again for this review and we hope to welcome you back soon. Kind regards, Kim Paterson - Sales Executive.

Dear Chantelle, Thank you for your kind words and taking your time to provide feedback. I am happy to inform you that we have gradually staged renovations in place, which have commenced and will continue in the upcoming months. This work was previously scheduled at the start of 2021 however due to COVID, this timeline was pushed back. Thank you again for this review and we hope to welcome you back soon. Kind regards, Kim Paterson - Sales Executive.

Dear John, Thank you for taking the time to write this review, I am sorry to hear that you did not like the size of the room, if I may suggest our One Bedroom Suite on your next stay. They are more than twice the size with a balcony and kitchenette. Again, we appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Kim Paterson – Sales Executive

Hi LindsayThanks for the 5 stars.We are glad to hear you enjoyed your stay at Rydges Mackay Suites and took the time to complete this review.We look forward to welcoming you back.RegardsKim Paterson Sales & Marketing Manager

Dear Brooke,Thank you for your kind words, I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Kim Paterson – Sales Executive

Dear Kim,Thank you for your review, I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Kim Paterson – Sales Executive

Dear Glen,Thank you for your kind words, I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Kim Paterson – Sales Executive

Dear Stacey,Thank you for your kind words, I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Kim Paterson – Sales Executive

Dear Ann-MarieThank you for your feedback and taking your time to write this review. I am sorry to hear that there was an issue with housekeeping. I have passed on your review to our external housekeeping company, to ensure this is resolved. Thank you again for your review and we hope to welcome you back to the hotel soon. Kind regards, Kim Paterson - Sales Executive.

Dear SarahThank you for your kind words, I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Kim Paterson – Sales Executive

Dear Glen, Thank you for your kind words, I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Kim Paterson – Sales Executive

Thank you Jacinta, lovely to have your wonderful feedback. We hope to see you again if you are travelling to Mackay in the future.

Dear James, Thank you for your feedback and taking your time to write this review. I am sorry to hear that there was an issue with the heating in your room. I have passed on your review to our maintenance team to ensure this is resolved. Thank you again for your review and we hope to welcome you back to the hotel soon. Kind regards, Kim Paterson - Sales Executive.

Dear Belinda, I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Kim Paterson – Sales Executive

Dear Luke Thank you for your kind words, I am happy to hear you enjoyed your stay and the service here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Kim Paterson – Sales Executive

Dear Justin, Thank you for your feedback and taking your time to write this review. I am sorry to hear that breakfast was not to your liking and there was an issue with your meal I have passed on your review to our management team to ensure this is resolved. If you would like to provide more information regarding your time in the restaurant, this would be great use for learning purposes. If so, please contact the hotel directly. Thank you again for your review and we hope to welcome you back to the Moss on Wood in the future. Kind regards, Katie Debondi - Sales Executive.

Dear Kyron, Thank you for your review, I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Katie Debondi – Sales Executive

Dear John, Thank you for your kind words, I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Katie Debondi – Sales Executive

Dear Debbie, Thank you for your kind words, I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Katie Debondi – Sales Executive

Dear Peter, Thank you for taking the time to write this review, I am sorry to hear that you did not like the size of the room, if I may suggest our One Bedroom Suite on your next stay they are quite spacious & comfortable. Again, we appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Katie Debondi – Sales Executive

Dear Christopher, Thank you for your kind words, I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Katie Debondi – Sales Executive

Dear Luke, Thank you for your feedback and taking your time to write this review. I am sorry to hear the staff were not to your liking. If you have time to pass on further information regarding this comment, I would like to ensure this is brought to the attention of our management team. If so, please contact the hotel directly. Thank you again and I hope to hear from you shortly. Kind regards, Katie Debondi - Sales Executive.

Dear Craig, Thank you for your kind words, I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Katie Debondi – Sales Executive

Dear Robert, Thank you for your kind words, I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Katie Debondi – Sales Executive

Dear Michael, Thank you for your feedback and taking your time to write this review. I am sorry to hear that there was an issue with housekeeping. I have passed on your review to management & out sourced housekeeping company, to ensure this is resolved. Thank you again for your review and we hope to welcome you back to the hotel soon. Kind regards, Katie Debondi - Sales Executive.