Thanks for the 5 out of 5 rating, we look forward to seeing you again.

Good afternoon, Amber.Thank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again.

Good morning, Kelly.Thank you for your review we appreciate your feedback. It sounds like you had a mixed experience. It's great to hear that the location was convenient and that you felt secure. However, it is disappointing that you encountered issues during your stay. We provide an after-hours contact number, which is located on the reception door, and we can be reached 24/7 for any assistance or emergencies. We apologise for any inconvenience you experienced.

Good morning, LisaThank you for your excellent review. We appreciate your business and look forward to your next stay.

Good morning, Benjamin Thank you for your excellent review. We are pleased to hear that you had a good stay and look forward to seeing you again.

Hi Debbie, thanks for your time to leave us this review, we value your feedback. Kind Regards,

Hi Stuart, thanks for your review. We are glad to see that you enjoyed your stay and we look forward to welcome you next stay. Kind Regards,

Good morning, DivineThank you for your review, we appreciate your feedback.

Good morning, MiriamThank you for your review. We appreciate your feedback.

Thank you for taking the time to review our property. We look forward to seeing you on your next visit to Mackay.

Hi James, thank you for your review. I am glad to see your stay went well and we look forward to your next stay.

I am sorry to hear of your disappointment. I have checked your booking and you were allocated the correct room. The mattresses in these rooms are high quality 'pacific comfort' mattresses and while some beds are a 'king split' design they are very comfortable.Wishing you all the best.

We are dissappointed to receive this rating. It would be appreciated if you could provide more information so that we can respond appropriately.

Hi JodyGlad to see you enjoyed our spacious room. We look forward to seeing you on your next stay.

Hi Martin,Thank you for your review.

Thank you for your review

Hi CodyThank you for your awesome review!

Thanks for the 5/5. We look forward to seeing you on your next visit.

Hi AndreaThank you for your time to review our property.

Thank you for your comments and apologies for the problems you encountered during your stay. We have noted your feedback to follow up to improve guest experience in the future.Kind regards

Hi JanetThank you for your review. We appreciate your comments.

Thanks for the 5 out 5 Ben. We look forwated to seeing you on your next visit to Mackay

Thank you for your review, it looks like you enjoyed your stay. We look forward to seeing you next time.

Hi LindsayThank you for your review. We look forward to seeing you on your next visit to Mackay!

Thank you for your review, we look forward to seeing you on your next visit to Mackay

Thank you for your review. We are proud of our friendly team. We look forward to seeing you when you are next in Mackay!

Thanks for the review :)

Thanks for the 10 out of 10 review. We look forward to seeing you when you are next in Mackay.

So sorry you didn't enjoy your room, Stacey. We actively listen to all guest feedback and will ensure your comments are shared for future improvements.

Thanks for taking the time to share your feedback Chris and we look forward to welcoming you back when you are next in Mackay.

Thanks so much for your review Jenny and we hope to welcome you and your doggies back again soon to stay in one of our Pet-friendly rooms.

We loved having you back to stay with us Lynore and thank you for taking the time to leave a review.

Please accept our apologies for the room move Tina - we know how important air-conditioning is when visiting Mackay!