"I was part of a group of 5 with DB reservations. 3 arrived in advance and told us not to come. I tried to get out if this reservation in advance Inc calling from a flight. They were adamant that no refunds would be given. The advanced party were correct. The room had not been cleaned, it had mold in the bathroom, used toilet tissue left on the floor, at least 5 spiders crawling around. All of this I have on video. Horrendous does describe it. None of us stayed and we effectively lost all our...
"The rooms were lovely and the staff was fabulous, the valets especially went out of their way to help us. We adored the family room with the bunk beds, such a great idea for families traveling with young children so we could all be together but have designated space for everyone to sleep. We also loved the pool and waterside, kids couldn't get enough! We highly recommend this hotel while visiting Loch Lomond!"
"First night of arrival I had seabass with potatoes and salad which was very good.
The table was sticky and had not been cleaned properly.
The back door / stairway leading to the room and the actual room were extremely dirty.
I would not book again on the above basis."
"The room was very clean and the property gorgeous. Windows in the room opened, which was necessary as there is not central air and the weather was warm. Owners were so friendly and helpful! The food was delicious and the views were spectacular."
"Wir hatten wahrscheinlich einen schlechten Zeitpunkt erwischt. Der Pool war defekt , die Küche hatte Probleme, der Zimmerservice scheinbar keinen Schlüssel für unser Zimmer und so ging es leider weiter … nichts gravierendes, aber es summierte sich.
An sich wirkt es schön. Der Aussenbereich ist toll. Der erste Morgen im Restaurant lief problemlos. Am zweiten warteten wir 40 Minuten auf das warme Frühstück obwohl kaum Gäste da waren . Das Buffett war noch nicht fertig gedeckt.
Der Teppich im...
"The room was clean but overall hotel needs lots of TLC. Only seen one member of staff. He was receptionist, bartender and possibly waiting on breakfast tables, so he was kept going.
For what we paid for overnight stay, we have no complaints. Main thing was the room and en suite were clean. If you want 5 star you need to be prepared to pay a lot more than this hotel charges. Overall it did the job."
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