Dear Guest, Thank you for posting your 5/5 feedback score. I am delighted that you enjoyed our very nice sea views from your room and that you loved our extensive and varied breakfast buffet. I am also pleased to know that you found our new beds super comfortable.Your support is highly valued!Best regards, Ulf Gruenewald (GM)

Dear Guest, Thank you so much for posting your very positive comment and endorsement for our hotel on the rocks and the sea. I am delighted that we satisfied all your needs.Your support is highly appreciated!Best regards, Ulf Gruenewald (GM)

Dear Guest, Many thanks for posting your fabulous 5/5 score on your stay at our hotel directly on the rocks and the sea. Your support is much appreciated.Best regards, Ulf Gruenewald (GM)

Dear Guest, Thank you very much for taking your time to post your truly fabulous feedback on your experiences at our hotel. To read your endorsement " ... this is one of the very best hotels of any class or price range" makes all our efforts and ongoing reinvestments highly rewarding.Your valued support is highly appreciated and we look forward to hosting you again.Our best regards, Ulf Grünewald (GM)

Dear Guest, Vielen dank for posting your truly fabulous feedback on the primary reason why you come to visit Lüderitz and stay over. To know that you stayed at our hotel on the sea five times and you are a highy satisfied guest, provides us with the energy, drive and enthusiasm to continue to deliver the best service we can and to continue improving our product.We look forward to hosting you again and your loyal support is highly valued.Best regards, Ulf Gruenewald (GM)

Dear Guest, thank you for posting your fantastic feedback. Delighted we satisfied all your needs. We look forward to hosting you again. Best regards, Ulf Gruenewald (GM)

Dear Guest,Danke for posting your positive feedback on your stay at our hotel directly on the sea. Your support is highy valued.Kind regards, Ulf GruenewaldGeneral Manager

Dear Guest, thank you for posting your maximum 5/5 feedback score. Your support is valued. Best regards, Ulf Gruenewald (GM)

Dear Guest, We thank you for posting your truly fabulous feedback score - 10/10 - for your recent experience at our four-star hotel directly on the rocks and the sea - unique in Namibia. It is your level of feedback that motivates my team and I to try to exceed our guests' expectations whenever we can.Your support is valued and appreciated and we would be pleased to host you again.My best regards, Ulf Gruenewald (GM)

Dear Guest, Thank you very much for posting your positive review on your stay at our hotel on the rock and the sea. Your support is much appreciated and valued.Best regards,The LNH TEAM

Dear Guest, Vielen dank for posting your feedback on your stay at our award wining beachfront hotel with its own private tidal beach and walk-on jetty - unique in Namibia. Kindly accept my sincerest apologies for the wind noise you heard coming through the very small gap in your aluminium sliding door. IMPORTANT: In my WELCOME LETTER, I encourage you, our valued guest, to bring any concerns or issues to my Management Team to take corrective action. And, we do take action. Due to your feedback, my maintenance team have since re-aligned your sliding door to stop any wind from coming into the room. Your support is highly valued and we look forward to hosting you again in the future.Kindest regards, Ulf GruenewaldGeneral Manager

Dear Guest, Vielen dank for posting your highly positive 10/10 feedback score on your experiences at our beachfront hotel - unique in Namibia. I am pleased that you loved our fantastic location, sea views and delicious food offerings.Your support is valued and we would be pleased to host you again in the future.Kind regards,Bruno de ComarmondMarketing Manager

Dear Guest, Many thanks for posting your fabulous 10/10 feedback score on your experiences at our beachfront hotel - unique in Namibia.Your support is greatly appreciated and we would be delighted to host you again in the future.Kind regards,Bruno de ComarmondMarketing Manager

Dear Guest, Thank you very much for taking your time to post your fabulous 10/10 feedback score on your experience at our four-star hotel directly on the rocks and the sea - unique in Namibia. Your support is much appreciated and we would love to host you again during your next vacation to Luderitz and to Namibia.Kindest regards, Bruno de ComarmondMarketing Manager

Dear Guest, Thank you very much for taking your time to post your fabulous feedback on your stay at our hotel directly on the rocks and the sea - unique in NAMIBIA. We work hard and re-invest much to receive fantastic endorsements such as yours "I will definitely stay there again next time".Your support is much appreciated and we would love to host you again in the not too distant future.Best regards, Bruno de ComarmondMARKETING MANAGER

Dear Guest, Thank you very much for posting your feedback score. My apologies for the delay in responding but I asked my colleagues if during your stay, certain concerns or issues were raised by yourself - due to your low feedback score. In fact, at check-out, as we always do, we asked you if you had a good stay and if everything was to your satisfaction and you said yes. Additionally, my colleagues in our restaurant remember you well because you left quite a large gratuity/tip. In our GM's WELCOME LETTER in all our room folders, we encourage our valued guest to tell us immediately if we are not satisfying your needs as we place enormous importance on GUEST SATISFACTION.Your support is valued and we would be pleased to host you again during a future visit.Kind regards, Bruno de ComarmondMARKETING MANAGER

Dear Guest, Thank you so much for posting your positive 10/10 feedback on your recent stay at our hotel on the sea. I am pleased that we responded promptly to your bathroom issue. To receive your endorsement: "Recommended" makes all our hard work and ongoing improvements truly rewarding. Your support is valued and we would be very pleased to host you again. Best regards, Ulf Gruenewald (GM)

Dear Guest, Thank you so much for posting your positive 5/5 feedback on your recent stay at our hotel directly on the rocks and the sea. I am pleased that we satisfied all your needs. Your support is truly valued. Please do come and stay with us again. Kind regards, Ulf Gruenewald (GM)

Dear Guest, Thank you so much for posting your positive 5/5 feedback on your recent stay and I am pleased that we satisfied all your needs. Your support is highly valued and we look forward to hosting you again during your next trip. Best regards, Ulf Gruenewald (GM)

Dear Guest, Thank you so much for taking your time to post your positive 5/5 feedback on your stay at our hotel directly on the rocks and the sea. Your support is highly valued and please do come and stay with us again during your next visit. Kind regards, Ulf Gruenewald (GM)

Dear Guest, Thank you so much for taking your time to post your positive feedback on your recent stay at our award-winning hotel directly on the sea. Please take note: Our twin beds are in fact 3/4 beds (SA sizes) and extra-long. Kindly accept my sincerest apologies that one of my team members did not satisfy your need re: your honey request. I have taken this up with my Restaurant Manager colleague. Your endorsement of: Best hotel in Luderitz is highly satisfying to read and makes all our hard work and ongoing improvements worthwhile. Please do come and stay with us again and your support is hugely valued. Best regards, Ulf Gruenewald (GM)

Dear Guest, thank you so much for posting your positive review on your stay. In my Welcome Letter on your room desk, I encourage you to bring any issues to our immediate attention to put right. If we cannot sort out the issue there and then, we will gladly move you to another room. Important: We pride ourselves on the cleanliness of our hotel and rooms and in our very latest GUEST FEEDBACK survey, we scored an impressive 92% for cleanliness. Your support is truly valued. Best regards, Ulf Gruenewald (GM)

Dear Guest, Thank you for taking your time to post your positive 5/5 feedback. I am delighted that we satisfied all your needs and we could not ask for a stronger endorsement than; " ... everything was PERFECT!". Your support is highly valued and we would be very pleased to host you again in the not too distant future. Best regards, Ulf Gruenewald (GM)

Dear Guest, Thank you for taking your time to post your positive 5/5 feedback on your recent stay at our hotel on the rocks and the sea offering one of the most spectacular natural locations in NAMIBIA. I am pleased that our award winning hotel satisfied all your needs. I am especially delighted that our magical Lüderitz...the diamond of Namibia! exceeded your expectations. Your support is valued and please do come and stay with us again during your next trip to Namibia. Best regards, Ulf Gruenewald General Manager

Dear Guest, DANKE for posting your highly positive 5/5 feedback on your recent stay at our hotel directly on the rocks and the sea. I am delighted that we satisfied all your needs. It makes me very happy to know that you did not want to leave! Your support is greatly valued and we would be pleased to host you again. Best regards, Ulf Gruenewald (GM)

Dear Guest, Thank you so much for posting your positive 5/5 review on your recent stay at our hotel directly on the rocks and the sea. I am pleased that you found our service good. We place enormous importance on delivering a professional friendly service. Your support is greatly valued and we look forward to hosting you again during your next visit to Lüderitz. Kind regards, Ulf Gruenewald General Manager

Dear Guest, I thank you for posting your positive 5/5 review on your recent stay at our hotel right on the rocks and the sea. I am delighted that our service delivery satisfied your needs. Please do come stay with us again. Your support is highly valued. Kind regards, Ulf Gruenewald General Manager

Dear Guest, Many thanks for posting your positive review on your recent stay. Your support is truly valued and please do come again. PS. Please access the: WELCOME TO LUDERITZ visitor book online. Herein is a plethora of things to see and do in/around our lovely historic harbour town. FREE to download and view. Best regards, Ulf Gruenewald General Manager

Dear Guest, DANKE for posting your highly positive 5/5 feedback on your stay at our hotel right by the sea. Your support is highly valued and we look forward to hosting you again in the future. Best regards, Ulf Gruenewald General Manager

Dear Guest, thank you very much for posting your positive 5/5 review on your stay at our hotel directly by the sea. To receive your endorsement; "Great" makes all our ongoing improvements and efforts worthwhile. Your support is valued and we look forward to hosting you again. Best regards, Ulf Gruenewald (GM)

Dear Guest, Danke for posting your feedback on your stay at our hotel. I am pleased that you loved our location directly on the rocks and the sea with the wonderful sea and peninsula views. Please accept my sincerest apologies that you found some members of my staff unfriendly as this I can assure you, is not the norm. We are known to deliver a friendly service. Thank you for your support it is greatly valued. Best regards, Ulf Gruenewald General Manager

Hi Riaan Thank you for your positive feedback. Always great to hear that guests enjoyed the Lüderitz Nest Hotel. Trust that we will see you back soon. Best Regards Ulf Grünewald General Manager

Dear Guest, I want to thank you for posting your fabulous endorsement of our award winning hotel directly on the rocks and the sea. To receive your description of "Amazing" for our hotel, makes my team and I very happy. Your support is truly valued and we look forward to hosting you again on your next visit. Kind regards, Ulf Gruenewald General Manager

Dear Guest, Thank you for posting your feedback. Please accept my sincerest apologies that you found my staff unfriendly. This I can assure you is not the norm. Your support is much appreciated. Kind regards, Ulf Gruenewald General Manager

Dear Guest, I want to thank you for posting your highly positive feedback on your recent stay at our hotel directly on the rocks and the sea. To read your endorsement makes all our efforts and ongoing investment worthwhile. Your feedback and valuable support are truly valued. Please do come and stay with us again on your next visit. Kind regards, Ulf Gruenewald General Manager

Dear Guest, Thank you for posting your positive feedback on your stay at our hotel right on the sea. To read your comment; "...very nice hotel..." is highly satisfactory and makes all our efforts worthwhile. Kindly take note: Our full service PENGUIN RESTAURANT is the only restaurant (including our Crayfish Bar & Lounge) open 7/365 days in town. Importantly, we ensure to source the best available quality food from reputable wholesalers. In regular price comparison surveys, both our hotel's rack rates and menu prices, remain highly competitive when compared to other four star Namibian hotels. I thank you for your support and feedback as both are truly valued. Please do come and stay with us again on your next visit to Namibia. Kind regards, Ulf Gruenewald General Manager

Dear Guest, Thank you very much for posting your feedback which we place enormous importance on. I am delighted that you loved our location directly on the rocks and the sea - the best in Namibia. IMPORTANT; It is due to guest feedback that during the last 5 years, we have carried out many improvements as well as additions at our award winning hotel. Phases 1 & 2 were completed in December 2016 and we have started on Phase 3 in January 2017. During Phase 3, we are renovating all STD rooms' bathrooms (those with baths) and installing new curtains, mirrors and lights in ALL 62 STD rooms. Most recently, we completed the installation of brand new remote controlled air-con/heater units to all of our STD rooms (62). Besides these major renovations, we take corrective action on all guest feedback (where possible & realistic) e.g. when facilities need improvement/s and/or, service delivery has not been at our usual high standards. PLEASE TAKE NOTE: Lüderitz is a TOP10 Namibia Destination. In the unique colourful Welcome to Lüderitz visitor book (on sale at our reception for N$20 only), a plethora of local tours and famous attractions are included, e.g. daily Zeepaard Catamaran Halifax Island Tour, Dias Cross/Point, peninsula fjords, Eberlanz Cave, Shark Island, Luderitz Peninsula Tour (4x2 & 4x4). Plus, the unique and fabulous Elizabeth Bay, Bogenfels and Koichab Dunes Tours take in truly exceptional and special wilderness areas. I trust and hope that the above additional information provides you with a new perspective on both our hotel and Lüderitz. Your support is truly valued and appreciated and please come and stay with us again on your next visit. Best regards, Ulf Grünewald General Manager

Dear Guest, Thank you for taking your time to post your positive review on your stay at our award winning hotel right on the sea and I am delighted that you loved our sea views. I am also pleased that my staff satisfied your needs. Your support is valued and please do come and stay with us again on your next visit to Lüderitz. Kind regards, Ulf Grünewald General Manager

Dear Guest, Thank you so much for posting your highly positive review on your stay at our hotel. To read that my staff was very friendly, our food and service very good makes me very happy and makes all our efforts worthwhile. I will ensure to share your feedback with my team. Your support and feedback are valued. Kind regards, Ulf Gruenewald - GM

Dear Guest, thank you so much for taking your time to post your review. I am delighted to read that my staff were very helpful and pleasant as I place enormous importance on delivering a friendly and efficient service. Please accept my sincere apologies that our food did not meet your high expectations as normally, both our menus and food quality are very well received. Important; From your feedback, I assume that you occupied one of our standard rooms? Though not brand new, they have all been further improved with; New HD TVs, large laptop safes, extra-large duvets, brand new extra-long queen size beds (all double rooms), new glass shower screens (shower over baths) and importantly, most standard rooms have been fitted with the latest remote controlled aircon/heater units - soon all STD rooms will have these units. On 01 May 2016, we launched 8 brand new deluxe contemporary rooms on our top/3rd floor. These lovely new rooms have enjoyed much positive feedback! Other improvements are too numerous to mention here but a major addition was the construction and launch of our new Crayfish Lounge in 2014 and the purchase of a brand new massive power generator - this has come in very handy when power is reduced or cut from the main power grid - our guests are then not inconvenienced at all. I hope and trust that the additional information provides you with a new and more positive perspective on our award winning hotel. Your support is valued, thank you. Kind regard, Ulf Gruenewald - GM

Dear Guest, Thank you for posting your positive review on your stay at our award winning hotel. I am delighted that you loved our wonderful sea views - we do enjoy a unique *on the rocks & sea* location in Namibia.I am pleased that you found my staff friendly as we place enormous importance on delivering a friendly efficient service. Please accept my sincerest apologies for the variable service you experienced in our Penguin Restaurant and your feedback has already led to pro-active action. We take any and all guest feedback very seriously. IMPORTANT! Due to guest feedback, we launched 8 BRAND NEW DELUXE ROOMS on 01 May 2016 and all our standard rooms are being fitted with new remote controlled air-conditioners. Large laptop safes, extra-large duvets, HD TVs and glass shower screens have also been fitted. I thank you for your valuable support and we look forward to hosting you again. Best regards, Ulf Gruenewald - General Manager

Dear Guest, Thank you/DANKE for taking your time to post your positive review on your experience at our award winning hotel. We truly value all feedback. Where possible and feasible, we always take action to ensure that we continue to offer a friendly and professional service within our hotel's fabulous on sea surroundings. Best regards, Ulf Gruenewald - General Manager

Dear Guest, I would like to thank you for providing our hotel with a positive 4/5 score on your experience at our award winning hotel. We look forward to hosting you again on your next visit to Luderitz. Thank you for your support. Kind regards, Ulf Grunewald General Manager

Lieber Gast, Ich möchte Ihnen ganz herzlich für die Bereitstellung von unserem Hotel mit maximal 5/5 der Gäste auf deine Erfahrungen in unserem Hotel zu danken. Es ist diese für diese hohe Punktzahl , die wir anstreben. Wir sind bestrebt, unsere geschätzten Gäste mit einem freundlichen angenehme Atmosphäre zu schaffen , und ich bin froh, dass wir genau das getan . Wir freuen uns auf Sie Hosting wieder bei Ihrem nächsten Besuch nach Lüderitz . Danke für Ihre Unterstützung! Freundliche Grüße, Ulf Grünwald Generaldirektor

Lieber Gast, Ich möchte Ihnen für Ihre Zeit und Mühe für die Bereitstellung unseres Hotels mit einer maximalen Punktzahl 5/5 Bewerten Sie Ihren Aufenthalt in unserem Hotel zu danken. Wir arbeiten kontinuierlich daran, eine so hohe Punktzahl zu erreichen , und ich werde sicherstellen, um Ihre positive Bewertung mit meinem Team teilen. Danke für Ihre Unterstützung! Freundliche Grüße, Ulf Grünwald Generaldirektor

Dear Guest, Thank you/Danke for your highly positive feedback on our hotel. I am pleased that you enjoyed our spectacular seaside location - the best in Namibia and that our hotel satisfied all your needs. We look forward to hosting you again and thank you for your valuable support. Best regards, Ulf Grunewald General Manager