The swimming pool was not ready to be opened. Carpets need work. Details in the rooms need work..such as deep cleaning in rooms, light switch wasnt working, curtains and blinds were messed up, towels-washcloths and bedding need replaced, ice machine broken.
It was very nice just like one expects from a Holiday Inn Express. We had no problems about this stay at all.
Beverly
เข้าพัก 1 คืน, มิถุนายน 2025
6/10 พอใช้
Richard
เดินทางกับครอบครัว
23 พ.ค. 2025
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
The food - the breakfast and breakfast staff might be the best and most attentive ever experienced.
The less than good. Pool broken, ice makers broken, carpet by the elevator needs to be stretched out as it’s a tripping hazard, black mold in our shower, and the pull out mattress in the suite was all springs and metal poles… the hotel feels old. We had 2 towels for our entire family and they were thread bare. These are towels I would have saved for dog baths. This hotel fell short of my expectations in every way except for the breakfast staff.
The facilities were fine.
The evening staff was indifferent, at best. I called the front desk and informed the man there that the ice machine was inoperable. He told me that it was out of order and the one on the third floor worked. I went to the third floor, but that ice machine did not work. I went to the front desk I told the clerk about the situation. He just pointed to the hallway and, it’s down there.
Richard
เข้าพัก 1 คืน, เมษายน 2025
2/10 แย่มาก
Daniel
เดินทางกับครอบครัว
19 เม.ย. 2025
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
The staff at the front desk gave me the wrong room that was not what I booked and when I went to try and correct it they offered no help and just kept mumbling between them that it wasn’t there problem and thought I couldn’t hear them . They had 4 different booking messed up in the span of 45 min while I waited in the lobby . Luckily the Expedia customer service was able to help me cancel and get my money back .
Clerk that checked in was just unfriendly and just didn’t want to be at work. We have stayed here multiple times before without issue. Nice hotel for the price.
It was fine for what I needed. I booked the room for the day after I actually arrived but they couldn’t cancel my original booking so I paid for 2 nights as I made the mistake while driving there.
my experienced with the Holiday Inn. This time was terrible. The towels were so dingy, old and raggly. The pillow and bed were so uncomfortable. We paid $150.00 for that night thought we at the ldo drop in hotel in Lubbock. This suppose to be an upscale hotel as the Holiday not comfortable and the pillows. I was very dissatisfied with my stay at the Holiday Inn and as being a member of the Holiday Inn club vacation I will definitely put this on my review as a member with my membership. Please do better
When I called and asked if the pool was running, that is why we picture hotel. Your staff was rude. The hotel was clean. Breakfast was good rooms were great.But that's why we chose your hotel.So unfortunately, that's probably why we won't choose it again
Angela
เข้าพัก 1 คืน, มีนาคม 2025
10/10 ดีเลิศ
Misty
เดินทางกับคู่รัก
18 มี.ค. 2025
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
Beautiful easy to check in awesome 😎 breakfast bar