Meeting facility

Reviews of TownePlace Suites by Marriott Agoura Hills

2.5 out of 5
TownePlace Suites by Marriott Agoura Hills
29505 AGOURA ROAD, Agoura Hills, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 204 out of 279 reviews" "
Rating 8 - Good. 52 out of 279 reviews" "
Rating 6 - Okay. 11 out of 279 reviews" "
Rating 4 - Poor. 8 out of 279 reviews" "
Rating 2 - Terrible. 4 out of 279 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the shower - not enough power and hard to adjust. otherwise all was excellent.
Stayed 3 nights in Apr 2024
Response from TownePlace Suites Agoura Hills on 22 Apr 2024
Thank you for the feedback, Monique! Please never hesitate to reach out if anything is not to your liking as our team can make adjustments, such as to the showerhead.

10/10 Excellent

Shayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from TownePlace Suites Agoura Hills on 22 Apr 2024
Thank you for staying, Shayne!

8/10 Good

Hilary

Liked: Staff & service, property conditions & facilities
It’s in a great location next to a major gym, down the road from the best restaurants, close to the 101 freeway. It’s new. It’s very clean. And quiet.
Stayed 1 night in Apr 2024
Response from TownePlace Suites Agoura Hills on 15 Apr 2024
Thanks, Hilary!

10/10 Excellent

Marqueta

Liked: Cleanliness, amenities
Great hotel
Response from TownePlace Suites Agoura Hills on 25 Mar 2024
Thanks, Marqueta!

10/10 Excellent

Steph

Stayed 1 night in Mar 2024
Response from TownePlace Suites Agoura Hills on 15 Apr 2024
Thanks, Steph!

10/10 Excellent

christina m

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from TownePlace Suites Agoura Hills on 25 Mar 2024
Thanks, Christina!

10/10 Excellent

Carol, Edmonds

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, plenty of parking, nice pool and great location off freeway.
Stayed 1 night in Mar 2024
Response from TownePlace Suites Agoura Hills on 21 Mar 2024
Thank you, Carol!

10/10 Excellent

Susan

Travelled with family
Very nice rooms and helpful staff.
Stayed 2 nights in Mar 2024
Response from TownePlace Suites Agoura Hills on 21 Mar 2024
Much appreciated, Susan!

4/10 Poor

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very pleasant, place was pretty clean, and the heated pool was nice for the kids since it's cooler out. They even gave us a free upgrade. Didn't care for pets being allowed there. The barking dog next door barked all night long. The tv in the room next door was really loud. We called the front desk but they called the wrong room. So we got very little sleep the 2 nights we stayed there. They gave us free breakfast for the inconvenience, which was nice, but my husband's wasn't cooked right. Not sure if I'd stay there again for the rate I paid.
Stayed 2 nights in Mar 2024
Response from TownePlace Suites Agoura Hills on 15 Mar 2024
We pride ourselves on taking great care of our guests, like how we upgraded your stay to a two-bedroom suite upon arrival. We also do everything we can to make it right if there is ever an issue, such as noise you experienced from a neighbor. When you declined a room move, we offered complimentary Starbucks and cooked-to-order breakfast for the whole family, totaling over 100. Still your husband screamed across the restaurant at our staff because he felt his eggs were overdone. We are open and humble enough to accept constructive feedback, but also experienced enough to recognize a no-win situation.

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
The gym and pool are both very good! Overall facility was great!
Stayed 4 nights in Mar 2024
Response from TownePlace Suites Agoura Hills on 13 Mar 2024
Thanks, Terrence! We're proud of our huge gym and saltwater pool!

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from TownePlace Suites Agoura Hills on 12 Mar 2024
Thanks for staying, Heather!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TownePlace Suites Agoura Hills on 4 Mar 2024
Thanks, Frank!

8/10 Good

IRIS

Liked: Cleanliness, staff & service, property conditions & facilities
For breakfast there’s no option for plant base food
Stayed 1 night in Feb 2024
Response from TownePlace Suites Agoura Hills on 1 Mar 2024
Thanks for the feedback, Iris. Plant based breakfast items on the complimentary buffet every day include cereals, granola, oatmeal, fruit, nuts, trail mix, granola bars, bagels/breads/pastries/English muffins, and oat and almond milk.

2/10 Terrible

Baptiste

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
They gave me a room on the freeway so could not sleep for the entire night. Will never stay again there
Stayed 1 night in Feb 2024
Response from TownePlace Suites Agoura Hills on 1 Mar 2024
We're really sorry to hear this, Baptiste. I wish we would have known at the time that you were unhappy with your room as we could have offered another. When fully closed the triple paned windows do soundproof the room.

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from TownePlace Suites Agoura Hills on 21 Feb 2024
Thanks, Pedro!

10/10 Excellent

Edgar Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Updated/renovated
Stayed 1 night in Feb 2024
Response from TownePlace Suites Agoura Hills on 20 Feb 2024
Thanks, Edgar! Glad you had a great stay!

10/10 Excellent

jason

Stayed 3 nights in Feb 2024
Response from TownePlace Suites Agoura Hills on 21 Mar 2024
Thanks, Jason!

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel I will used them again in the future
Stayed 1 night in Jan 2024
Response from TownePlace Suites Agoura Hills on 31 Jan 2024
We hope to have you back, Joe!

10/10 Excellent

Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from TownePlace Suites Agoura Hills on 25 Jan 2024
Thanks, Chi! Glad you had a great stay.

10/10 Excellent

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stop on drive from SF to LA. Property is brand new, comfortable rooms, nice shared spaces and pool. Beautiful backdrop of the hills makes you feel far from the city.
Stayed 1 night in Jan 2024
Response from TownePlace Suites Agoura Hills on 19 Jan 2024
So glad you enjoyed our hotel and neighborhood, Marguerite!

8/10 Good

Ashlee, VALLEJO

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!!! Only thing that give this hotel a 4 star will be mildew or some type of stain on the pillow cover and our room had a sink leak and we had to move rooms. But other than that breakfast was simple but good and staff was great!!!
Stayed 4 nights in Jan 2024
Response from TownePlace Suites Agoura Hills on 9 Jan 2024
Thank you, Ashlee!

10/10 Excellent

olivia

Stayed 2 nights in Jan 2024
Response from TownePlace Suites Agoura Hills on 13 Feb 2024
Thank you for staying, Olivia!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Weekend Getaway
We greatly enjoyed our stay. All the comforts of home and so relaxing. This is our second visit and it did not disappoint. We we be back soon and highly recommend it to family and friends. Love that it is dog friendly 😊
Stayed 1 night in Jan 2024
Response from TownePlace Suites Agoura Hills on 8 Jan 2024
Thanks, Danielle! We'll love to have you for visit number three!

10/10 Excellent

Maryam

Stayed 5 nights in Dec 2023
Response from TownePlace Suites Agoura Hills on 8 Jan 2024
Thank you, Maryam!

10/10 Excellent

stephani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff go above and beyond.
Stayed 1 night in Dec 2023
Response from TownePlace Suites Agoura Hills on 29 Dec 2023
Thanks, Stephani! We are incredibly proud of our team.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept and quiet. Pet friendly. Close to everything la.
Stayed 1 night in Dec 2023
Response from TownePlace Suites Agoura Hills on 14 Dec 2023
Thanks, Paul! We appreciate you staying with us as well as taking the time to share feedback.

2/10 Terrible

Mustte

Disliked: Cleanliness, staff & service, property conditions & facilities
Fog horn sound throughout stay coming from HVAC system or waterlines. Strong smell of mold or mildew in bathroom. Closet lights would not turn off. Room cleanup every other day not ok. Breakfast was weak. Just all around not great.
Stayed 2 nights in Dec 2023
Response from TownePlace Suites Agoura Hills on 6 Dec 2023
We're sorry you had a disappointing stay, James. We wish we would have known about these concerns while you were still here as they could have been immediately addressed and resolved.

8/10 Good

Therese, Rancho Cucamonga

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the freeway. Rooms were nice, friendly staff, decent breakfast.
Stayed 1 night in Dec 2023
Response from TownePlace Suites Agoura Hills on 6 Dec 2023
Happy to have had you with us!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from TownePlace Suites Agoura Hills on 6 Dec 2023
Thank you for staying with us, Kenneth!

10/10 Excellent

Andrew

Stayed 2 nights in Nov 2023
Response from TownePlace Suites Agoura Hills on 14 Dec 2023
Thanks, Andrew!

10/10 Excellent

Marc Angelo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great, quite and new...
Stayed 1 night in Nov 2023
Response from TownePlace Suites Agoura Hills on 7 Nov 2023
We're glad you found us! Thanks for staying!

8/10 Good

Ann, Escondido

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a little trouble finding the hotel as tge signage was on the back side of the building and the front was labeled Courtyard. Overall, nice room, ok breakfast,somefreeway noise.
Stayed 2 nights in Nov 2023
Response from TownePlace Suites Agoura Hills on 6 Nov 2023
Glad you had a good stay, Ann.

10/10 Excellent

Adrian, San Ysidro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel I’ve stayed at here in this area. Very very very clean!
Stayed 1 night in Nov 2023
Response from TownePlace Suites Agoura Hills on 2 Nov 2023
Very happy to have had you, Adrian!

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from TownePlace Suites Agoura Hills on 3 Nov 2023
Thanks for staying, Anna.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from TownePlace Suites Agoura Hills on 1 Nov 2023
Happy to have had you, Timothy.

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from TownePlace Suites Agoura Hills on 7 Nov 2023
Thanks for staying, Katrina.

10/10 Excellent

Keyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from TownePlace Suites Agoura Hills on 31 Oct 2023
Thanks, Kayla!

10/10 Excellent

Micaela Belen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Rest
Amazing stay, the only feedback I'd give is to improve the utensils in the kitchen (we only had one spoon), but the staff was amazing every time we asked for something and the place where the hotel is located is beautiful.
Stayed 4 nights in Oct 2023
Response from TownePlace Suites Agoura Hills on 20 Oct 2023
Thanks, Micaela! Great feedback re: utensils. We'll look into that!

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from TownePlace Suites Agoura Hills on 20 Oct 2023
Thank you for staying, Denise!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 2 nights in Sep 2023
Response from TownePlace Suites Agoura Hills on 10 Oct 2023
We'd love to have you back, Michelle!

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from TownePlace Suites Agoura Hills on 4 Oct 2023
Thanks, Tiffany!

10/10 Excellent

Sameer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far great. Easy check-in. Good parking space and the room is excellent.
Stayed 1 night in Sep 2023
Response from TownePlace Suites Agoura Hills on 2 Oct 2023
Thank you, Sameer! Happy to have you!

6/10 Okay

Vincent

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, property conditions & facilities
Overall was a good place to stay . But our internet and tv didn’t work for 1 of the 2 Nights . The shower also didn’t fully enclose it only had half a sliding door so water gets all over the floor when you shower
Stayed 2 nights in Sep 2023
Response from TownePlace Suites Agoura Hills on 20 Sep 2023
Thank you for staying, Vincent!

8/10 Good

Nissa, El Cajon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, quiet and accommodating. The rooms have a little kitchen as well. Expansive lobby with a lovely pool area. I highly recommend staying here. It felt more like a large Marriott resort but condensed into a smaller version.
Stayed 1 night in Sep 2023
Response from TownePlace Suites Agoura Hills on 15 Sep 2023
Thank you, Nissa!

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nice. But it was noisy, first floor next to the parking lot and entrance/exit door. We also had early morning upstairs noise. Kids running and playing. The building acoustics from our location not good. I'll stay here again but in a different room on the second or third level.
Stayed 1 night in Sep 2023
Response from TownePlace Suites Agoura Hills on 11 Sep 2023
We appreciate the feedback, Renee. Thanks!

10/10 Excellent

Venugopal

Stayed 1 night in Sep 2023
Response from TownePlace Suites Agoura Hills on 2 Oct 2023
Thank you for staying, Venugopal!

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from TownePlace Suites Agoura Hills on 17 Aug 2023
Thanks for staying, Shane!

10/10 Excellent

Rosanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel, in a very nice area. I only stayed one night but loved the amenities the hotel provided. The breakfast was wonderful and I enjoyed the variety of choices. My only criticism is the road noise. It was only noticeable in the morning, and certainly not loud enough to interfere with sleeping. I would definitely stay at this hotel the next time I am in the area.
Stayed 1 night in Aug 2023
Response from TownePlace Suites Agoura Hills on 14 Aug 2023
Thank you, Roseanne!

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 1 night in Jul 2023
Response from TownePlace Suites Agoura Hills on 4 Aug 2023
Thanks, Juan!

6/10 Okay

Marlyn

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Staff were not friendly even from check in or front desk. Then my husband asked for towels for the pool since pool towel supply has been empty and nobody bothered to come. Overall we feel like their staff needs customer service orientation. Hotel itself is ok and clean.
Stayed 2 nights in Jun 2023
Response from TownePlace Suites Agoura Hills on 1 Aug 2023
Thank you for your feedback, Marlyn. We will review this with our staff.