Dear Katherine, We are sorry about your disappointing experience. While we are glad you found our pet-friendly policy accommodating, we regret any discomfort caused by the atmosphere during your stay. Your feedback is important, and we will review our policies to ensure all guests feel comfortable and welcome. We apologize for any inconvenience, and we hope you'll reconsider and give us another chance to provide you with a more enjoyable stay in the future. Thank you for sharing your feedback with us.Sincerely,Hotel Management

Dear Michael, We are thrilled you had a great experience at Extended Stay America! Our top priority is providing exceptional service and a comfortable environment for our guests. Thank you for your kind words about our staff, cleanliness, and peaceful atmosphere. We are glad to have exceeded your expectations. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future!Sincerely,Hotel Management

Dear Gordon, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff. However, we want to extend our sincere apologies for not doing so in the areas you outlined. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals. Your satisfaction is our top priority; therefore, we hope you will consider granting us another opportunity to host you.Sincerely,Hotel Management

Dear Eduardo, Thank you for your honest evaluation. Please accept our sincere apologies for not providing the attentive service we strive to provide every guest. Our top priority is to provide our guests with clean and well-maintained rooms. We understand that on this occasion, we failed to deliver on that promise. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are known for.Sincerely,Hotel Management

Dear Luis, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

Dear Gregory, Thank you for the generous rating of Extended Stay America. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the area.Sincerely,Hotel Management

Dear Kwok Lun, Please accept our apologies, as we never mean to disappoint our guests in any way. The lack of amenities and the condition of the suite you describe are unacceptable and not representative of our quality standards. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Kenneth, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Levi, We appreciate your feedback and hope your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely,Hotel Management

Dear Lisbeth, Thank you for reviewing our hotel. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. We aim to provide the best customer service possible, and we regret not meeting this expectation. We will immediately address these issues with our team to ensure necessary changes are made to solve these problems. We hope you will give us another chance to serve you in the future, and we look forward to welcoming you back soon. Thank you.Sincerely,Hotel Management

Dear JENNIFER, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. It is always encouraging to receive positive feedback from our guests, and we thank you for sharing your kind remarks. We work hard to exceed our guests' expectations and are committed to providing outstanding hospitality. We are thrilled to read that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you once more.Sincerely,Hotel Management

Dear Behnoosh, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Stephen, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Matthew, We're sorry to hear about your check-in experience. Early check-ins can be subject to room availability and hotel policies. While we aim to accommodate our guests whenever possible, there are times when we have to adhere to standard check-in times due to cleaning and preparation of rooms. We apologize for any inconvenience this may have caused and hope you found suitable accommodations elsewhere. Your feedback is appreciated, and we look forward to welcoming you in the future under more favorable circumstances. Thank you for considering us.Sincerely,Hotel Management

Dear Marilyn, Thank you for taking the time to share your experience with us. It's essential that our guests have everything they need for a comfortable stay, and we apologize for falling short in providing towels, assistance with the TV, and blankets. Your feedback is valuable, and we will use it to improve our services and communication with our guests. We appreciate your patience and understanding during this visit. Should you consider staying with us again, we are committed to making your next experience much more enjoyable. Thank you for bringing these issues to our attention.SincerelyHotel Management

Dear Nonito, We're delighted to hear you had a positive experience during your stay with us. Your appreciation for the value and cleanliness of our rooms is wonderful to hear. We always strive to offer comfortable accommodations at reasonable rates. Thank you for your kind comments about our friendly staff. We hope to have the pleasure of hosting you again at Extended Stay America.SincerelyHotel Management

Dear Tony, Thank you very much for your candid review of your recent stay at our hotel. We are sorry about the smell and any inconvenience caused. Our main goal is to offer an exceptional visit for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we need it to improve. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Shelita, Thank you for being our guest. It is nice that you had a pleasant stay. However, we apologize for your experience. Our housekeeping team works hard to keep the areas clean, fresh, and up-to-date, and we regret they overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Guest, Thank you for staying at our hotel during your recent visit to the area. We sincerely regret any inconvenience caused by the malfunctioning vending machines during your stay. We appreciate your feedback and have taken steps to resolve such issues promptly. We hope to provide you with a more enjoyable and hassle-free experience in the future.Sincerely,Hotel Management

Dear Masayasu, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. Also, we are sorry that your room was not up to our usual standards of cleanliness and comfort. Please be assured that we take your concerns seriously and will address them with the appropriate parties. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. Sincerely,Hotel Management

Dear Arnoldo, It is wonderful to know you enjoyed everything about your time at Extended Stay America and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your positive review, and we hope you will be able to stay with us again soon.Sincerely,Hotel Management

Dear Yuan, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Also, instructing our housekeeping team to review the rooms before allocating them to the guest. Please give us another chance to provide you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Katie, Thank you for being our valued guest. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We have also noted your feedback regarding breakfast. We will follow up with our food and beverage team to see how to improve. Your compliments were a pleasure to read, particularly regarding our staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. Thank you once again. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management

Dear WILLIAM, Thank you for staying with us. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have also noted your feedback regarding the breakfast. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management