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"The place itself was good. Location was perfect for our visit. The issue- the overwhelming amount of fees that were charged!! Destination fee? Resort fee? $60 parking fee?? Had we known we may have chosen some where else"

"Gorgeous Grande Dame hotel. I walked to Central Market for great lunch and checked out the Bradbury Building. the lobby and bar were incredible! "

"Rooms are so beautiful, the views are amazing with so much to do close by "

"One of my favorite hotels for the amazing lobby. A little disappointed this visit that we weren’t advised that we needed to let housekeeping know that we wanted the room made up every day. Also disappointed that the staff did not repair the phone in the room as requested. And the water pressure in the sink faucets could be higher without hurting anything. Certainly will stay there again, but don’t slip from a four star. Would have liked to have known what the situation was. They kept us out of the hotel on Saturday afternoon."

"I was there for a quick work trip. The restaurant served a delicious breakfast. The pool area was clean. The water was a little bit chilly, but it was February after all. I enjoyed the little bit of sunshine. I could get in my escape from the New England winter. The bar area downstairs was nice. All of the staff were helpful. Overall, it was a great stay. If you are not used to city noises, maybe bring a pair of earplugs if you are also a light sleeper. I was on the 9th floor, but could still hear some cars from the streets. The beds were comfortable. I would definitely stay here again. It is also a walkable area. I felt safe walking around. "

"Everything was lovely EXCEPT the aircon unit. It was REALLY LOUD as if it was on it's last limb. "