Mar. 01, 2024Dear Guest, We are truly sorry to hear about your disappointing experience at our hotel. Your feedback is incredibly important to us, and we deeply regret that we fell short of your expectations. Please know that we take your concerns seriously and will use them to improve our services and facilities. We sincerely apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future. Thank you.Comfort Inn Santa Monica

Feb. 21, 2024 Dear Ms. Kiani,We sincerely apologize for the inconvenience caused by the heavy rain during your recent stay with us. Please accept our deepest apologies for any discomfort you experienced due to water running down the hallways and the lack of protection in front of your room, resulting in your shoes getting wet.To address this issue, we have already initiated plans for flooring renovation to prevent water ingress into our hallways during heavy rainfall. Additionally, we are exploring options to implement sound dampening features between rooms to ensure a quieter and more comfortable environment for our guests.Regarding your feedback on the breakfast experience and noise disturbances in your room, we understand the importance of these aspects in ensuring a pleasant stay. Rest assured, we are actively working to improve the quality of our breakfast offerings and are considering measures to minimize noise transmission between rooms.We are deeply committed to guest satisfaction, and your feedback is invaluable to us. We genuinely value your patronage and would like to extend an invitation for you to contact us directly to discuss compensation as a gesture of our goodwill and desire to make amends. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Please do not hesitate to reach out to us at Comfort Inn Santa Monica to further discuss your concerns or to arrange for compensation. Thank you for bringing these issues to our attention, and we look forward to the possibility of serving you better on your next visit.Warm regards,Raul PecaocoGeneral ManagerComfort Inn Santa Monica – West Los AngelesPh. 310-828-5517 ext. 453

Dear Brian],Thank you immensely for your fantastic rating of 10 out of 10 for your recent stay at our hotel! We are absolutely thrilled to hear that you had such a wonderful experience with us.At Comfort Inn Santa Monica, our utmost priority is to ensure that every guest feels comfortable, welcomed, and catered to throughout their stay. Your glowing feedback is a testament to our team's dedication and hard work in providing exceptional service.We are delighted that you found our accommodations to your liking and that our amenities met your expectations. Your satisfaction is what drives us to continuously strive for excellence in all aspects of our hospitality.We truly appreciate your kind words and recommendation. It was a pleasure serving you, and we hope to have the opportunity to welcome you back for another outstanding stay in the near future.Comfort Inn Santa Monica